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Digitalization of Bureaucracy and Public Service Delivery in Aceh: Integrating Islamic Sharia Principles

Samarah: Jurnal Hukum Keluarga dan Hukum Islam · Vol. 10 No. 1 (2026) · hlm. 130–152

DOI
10.22373/sjhk.v10.i1.27116
ISSN
2549-3167, 2549-3132
Terbit
2026-02-17
Penerbit
Islamic Family Law Department, Sharia and Law Faculty, Universitas Islam Negeri Ar-Raniry
Bahasa
eng
Lisensi
creativecommons.org/licenses/by-sa/4.0

Abstrak

The rapid advancement of information technology over the past two decades has significantly transformed societal dynamics, presenting new challenges and opportunities for public administration. The digital era, characterized by unprecedented access to information and accelerated technological and scientific innovation, has compelled governments to continuously adapt their bureaucratic systems to deliver public services that are effective, efficient, and responsive to citizens’ needs. This study examines the digitalization of bureaucracy and public services in Aceh Province from an Islamic Sharia perspective. The research employs qualitative data analysis using NVivo 12 Plus, specifically utilizing the crosstab and NCapture features to identify patterns and relationships within the data. The findings indicate that the digitalization of bureaucracy and public services in Aceh has been largely successful, with technological innovation emerging as the most influential factor. Additional key determinants include strategic planning, human resource capacity, leadership, and community participation. Nevertheless, the effective implementation of digital public services requires strict adherence to fundamental public administration principles, particularly accountability, transparency, affordability, and responsiveness. From an Islamic Sharia perspective, digitalization is expected to prioritize public convenience and social benefit (maslahah) while ensuring justice and equality for all members of society. These findings highlight the importance of aligning technological innovation with ethical and normative values in the governance of digital public services

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23 penulis · 64 tautan kepenulisan bersama · 20 lintas organisasi

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  • Universitas Islam Negeri Ar-Raniry
  • Sekolah Tinggi Agama Islam Negeri Teungku Dirundeng Meulaboh
  • Universiti Putra Malaysia
  • Universitas Islam Negeri Maulana Malik Ibrahim
  • Universitas Iskandar Muda
  • Sultan Sharif Ali Islamic University
  • Afiliasi tidak diketahui
  • Organisasi berbeda
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Rekan penulisOrganisasiArtikel bersama
Muslim ZainuddinUniversitas Islam Negeri Ar-Raniry3
Nashriyah NashriyahUniversitas Islam Negeri Ar-Raniry3
Muji MuliaUniversitas Islam Negeri Ar-Raniry2
Zulfatmi ZulfatmiUniversitas Islam Negeri Ar-Raniry2
Widya UlfaUniversitas Islam Negeri Ar-Raniry2
Dina Siti HanifaUniversitas Islam Negeri Ar-Raniry2
Muhajir Al-FairusySekolah Tinggi Agama Islam Negeri Teungku Dirundeng Meulaboh1
Reza IdriaAfiliasi tidak diketahui1
Husnul KhatimahAfiliasi tidak diketahui1
Ade FaizahAfiliasi tidak diketahui1
Jamilah JamilahUniversitas Islam Negeri Maulana Malik Ibrahim1
Ade IrmaUniversitas Islam Negeri Ar-Raniry1
Jepriadi BerutuUniversitas Islam Negeri Ar-Raniry1
Mukhsin Nyak UmarUniversitas Islam Negeri Ar-Raniry1
Mansari MansariUniversitas Iskandar Muda1
Dedy SumardiUniversitas Islam Negeri Ar-Raniry1
Cecep Soleh KurniawanSultan Sharif Ali Islamic University1
Darlin RizkiSekolah Tinggi Agama Islam Negeri Teungku Dirundeng Meulaboh1

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Sumber metadata: OAI-PMH (metadata jurnal) https://jurnal.ar-raniry.ac.id/index.php/samarah/oai, pertama di-harvest 7 Nov 2026, terakhir terlihat 7 Nov 2026.
Metadata asli (oai_dc) 
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	<dc:title xml:lang="en">Digitalization of Bureaucracy and Public Service Delivery in Aceh: Integrating Islamic Sharia Principles</dc:title>
	<dc:creator xml:lang="en">Muazzinah, Muazzinah</dc:creator>
	<dc:creator xml:lang="en">Khalil, Zakki Fuad </dc:creator>
	<dc:creator xml:lang="en">Zamharira, Cut</dc:creator>
	<dc:creator xml:lang="en">Ulfa, Khalida</dc:creator>
	<dc:creator xml:lang="en">Said, Mohd Zulhafiz </dc:creator>
	<dc:subject xml:lang="en">Digitalization</dc:subject>
	<dc:subject xml:lang="en">bureaucracy</dc:subject>
	<dc:subject xml:lang="en">public services</dc:subject>
	<dc:subject xml:lang="en">Islamic law</dc:subject>
	<dc:description xml:lang="en">The rapid advancement of information technology over the past two decades has significantly transformed societal dynamics, presenting new challenges and opportunities for public administration. The digital era, characterized by unprecedented access to information and accelerated technological and scientific innovation, has compelled governments to continuously adapt their bureaucratic systems to deliver public services that are effective, efficient, and responsive to citizens’ needs. This study examines the digitalization of bureaucracy and public services in Aceh Province from an Islamic Sharia perspective. The research employs qualitative data analysis using NVivo 12 Plus, specifically utilizing the crosstab and NCapture features to identify patterns and relationships within the data. The findings indicate that the digitalization of bureaucracy and public services in Aceh has been largely successful, with technological innovation emerging as the most influential factor. Additional key determinants include strategic planning, human resource capacity, leadership, and community participation. Nevertheless, the effective implementation of digital public services requires strict adherence to fundamental public administration principles, particularly accountability, transparency, affordability, and responsiveness. From an Islamic Sharia perspective, digitalization is expected to prioritize public convenience and social benefit (maslahah) while ensuring justice and equality for all members of society. These findings highlight the importance of aligning technological innovation with ethical and normative values in the governance of digital public services</dc:description>
	<dc:publisher xml:lang="en">Islamic Family Law Department, Sharia and Law Faculty, Universitas Islam Negeri Ar-Raniry</dc:publisher>
	<dc:date>2026-02-17</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://jurnal.ar-raniry.ac.id/index.php/samarah/article/view/27116</dc:identifier>
	<dc:identifier>10.22373/sjhk.v10.i1.27116</dc:identifier>
	<dc:source xml:lang="en">Samarah: Jurnal Hukum Keluarga dan Hukum Islam; Vol. 10 No. 1 (2026): Samarah: Jurnal Hukum Keluarga dan Hukum Islam; 130-152</dc:source>
	<dc:source>2549-3167</dc:source>
	<dc:source>2549-3132</dc:source>
	<dc:source>10.22373/bzg6vz14</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://jurnal.ar-raniry.ac.id/index.php/samarah/article/view/27116/pdf</dc:relation>
	<dc:rights xml:lang="en">Copyright (c) 2026 Muazzinah Muazzinah, Zakki Fuad Khalil, Cut Zamharira, Khalida Ulfa, and Mohd Zulhafiz Said</dc:rights>
	<dc:rights xml:lang="en">http://creativecommons.org/licenses/by-sa/4.0</dc:rights>
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