Notaries as Persuasive Communicators: An Analysis of Hovland's Communication Patterns in Video Conference-Based Civil Dispute Mediation

Irawan, Wawan; Faizin, Barzan

doi:10.15575/cjik.v10i1.55634

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Notaries as Persuasive Communicators: An Analysis of Hovland's Communication Patterns in Video Conference-Based Civil Dispute Mediation

Communicatus: Jurnal Ilmu komunikasi · Vol. 10 No. 1 (2026) · hlm. 147–172

DOI: 10.15575/cjik.v10i1.55634
ISSN: 2549-8452
Terbit: 2026-06-30
Penerbit: Fakultas Dakwah dan Komunikasi UIN Sunan Gunung Djati Bandung Sunan Gunung Djati Bandung
Bahasa: eng
Lisensi: creativecommons.org/licenses/by-sa/4.0

Abstrak

The role of Notaries as mediators in civil disputes has been widely studied from a notarial law perspective. However, research analyzing the dimensions of Notary persuasive communication in virtual mediation settings based on video conferencing is still scarce, particularly linking it to classical communication theory. This study aims to analyze Notary persuasive communication patterns as mediators in video conferencing-based civil dispute mediation, focusing on communicator credibility, message clarity strategies, and the dynamics of the communicant's psychological readiness. The study employed a qualitative descriptive method with an interpretive approach, through in-depth interviews and observations of five informants in Bandung City, analyzed using Carl Hovland's Persuasive Communication framework. The results indicate that Notary credibility is constructed performatively through displays of legal mastery and neutrality in the digital space; message clarity is achieved through the use of breakout room features and recording functions; while client trust develops following a cyclical pattern of hope, skepticism, and recovery influenced by the characteristics of the digital medium. This study contributes to expanding the application of Hovland's theory to the realm of technology-mediated professional-legal communication and recommends strengthening Notary digital communication competencies and harmonizing cyber notary regulations in Indonesia.

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Rekan penulis	Organisasi	Artikel bersama
Lida Imelda Cholidah	Afiliasi tidak diketahui	3
Dyah Rahmi Astuti	Afiliasi tidak diketahui	2
cecep suryana	Afiliasi tidak diketahui	1
Aulia Nur Azizah	Afiliasi tidak diketahui	1
Darajat Wibawa	Afiliasi tidak diketahui	1
Elma Okta Dwina	Afiliasi tidak diketahui	1
Muhammad Zaldy Zulfikar	Afiliasi tidak diketahui	1
Sinta Dewanti	Afiliasi tidak diketahui	1
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Zulfa Amania Asfani Wulandari	Afiliasi tidak diketahui	1
Hani Fatunisa	Afiliasi tidak diketahui	1
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Husni Mubarok Putra Abidin	Afiliasi tidak diketahui	1
Gisna Prima Rembulan	Afiliasi tidak diketahui	1
Wanda Seftia Apriyanti	Afiliasi tidak diketahui	1
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Sumber metadata: OAI-PMH (metadata jurnal) https://journal.uinsgd.ac.id/index.php/cjik/oai, pertama di-harvest 7 Nov 2026, terakhir terlihat 8 Nov 2026.

Metadata asli (oai_dc)

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	<dc:title xml:lang="en-US">Notaries as Persuasive Communicators: An Analysis of Hovland's Communication Patterns in Video Conference-Based Civil Dispute Mediation</dc:title>
	<dc:creator>Irawan, Wawan</dc:creator>
	<dc:creator>Faizin, Barzan</dc:creator>
	<dc:subject xml:lang="en-US">persuasive communication</dc:subject>
	<dc:subject xml:lang="en-US">notary</dc:subject>
	<dc:subject xml:lang="en-US">civil dispute mediation</dc:subject>
	<dc:subject xml:lang="en-US">video conference</dc:subject>
	<dc:description xml:lang="en-US">The role of Notaries as mediators in civil disputes has been widely studied from a notarial law perspective. However, research analyzing the dimensions of Notary persuasive communication in virtual mediation settings based on video conferencing is still scarce, particularly linking it to classical communication theory. This study aims to analyze Notary persuasive communication patterns as mediators in video conferencing-based civil dispute mediation, focusing on communicator credibility, message clarity strategies, and the dynamics of the communicant's psychological readiness. The study employed a qualitative descriptive method with an interpretive approach, through in-depth interviews and observations of five informants in Bandung City, analyzed using Carl Hovland's Persuasive Communication framework. The results indicate that Notary credibility is constructed performatively through displays of legal mastery and neutrality in the digital space; message clarity is achieved through the use of breakout room features and recording functions; while client trust develops following a cyclical pattern of hope, skepticism, and recovery influenced by the characteristics of the digital medium. This study contributes to expanding the application of Hovland's theory to the realm of technology-mediated professional-legal communication and recommends strengthening Notary digital communication competencies and harmonizing cyber notary regulations in Indonesia.</dc:description>
	<dc:publisher xml:lang="en-US">Fakultas Dakwah dan Komunikasi UIN Sunan Gunung Djati Bandung Sunan Gunung Djati Bandung</dc:publisher>
	<dc:date>2026-06-30</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
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	<dc:type xml:lang="en-US">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://journal.uinsgd.ac.id/index.php/cjik/article/view/55634</dc:identifier>
	<dc:identifier>10.15575/cjik.v10i1.55634</dc:identifier>
	<dc:source xml:lang="en-US">Communicatus: Jurnal Ilmu komunikasi; Vol. 10 No. 1. June (2026): Communicatus: Jurnal Ilmu Komunikasi; 147 - 172</dc:source>
	<dc:source>2549-8452</dc:source>
	<dc:source>10.15575/cjik.v10i1</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://journal.uinsgd.ac.id/index.php/cjik/article/view/55634/17011</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2026 Wawan Irawan</dc:rights>
	<dc:rights xml:lang="en-US">https://creativecommons.org/licenses/by-sa/4.0</dc:rights>
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