MEMAHAMI DIALEKSI KONFLIK KERJA DAN PENGALAMAN KOMUNIKASI KARYAWAN DALAM PROSES RESOLUSI KONFLIK DI KANTOR IMIGRASI PADANG

Astuti, Novena Puji; Arif, Ernita; Ningroem, Elva Rona

doi:10.15575/jispo.v9i1.4638

Jurnal

MEMAHAMI DIALEKSI KONFLIK KERJA DAN PENGALAMAN KOMUNIKASI KARYAWAN DALAM PROSES RESOLUSI KONFLIK DI KANTOR IMIGRASI PADANG

JISPO Jurnal Ilmu Sosial dan Ilmu Politik · Vol. 9 No. 1 (2019) · hlm. 297–313

DOI: 10.15575/jispo.v9i1.4638
ISSN: 2579-3098, 2303-3169
Terbit: 2019-05-18
Penerbit: Faculty of SociaI and Political Sciences (FISIP), Universitas Islam Negeri (UIN) Bandung
Bahasa: eng

Abstrak

This research was motivated by the emergence of work conflict in the scope of work in Padang Immigration Office. It happens because employees have different cultural characteristics and characters. The purpose of this study was to understand how the dialectics of conflict occur in employees and understand how the communication experience of employee in the process of resolving work conflicts. The study was conducted using Leslie A. Baxter's Relational Dialectic Theory, conducted on 10 employees using the phenomenological analysis method of Van Kaam. The results showed that the dialectic of conflict between employees occurred quite varied. First, there is a contradiction between the desire to get closer or distance themselves if there is a conflict. Second, competition contradiction of positions occured, because between employees have the nature of competing to achieve life goals. Third, contradictions between the desire to be open or closed with fellow employees, the informants try to open each other but still have confidential information in colleague's relationships. Communication experience in the conflict resolution process, used by employees is effective or ineffective conflict management.

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Andalas University

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Rekan penulis	Organisasi	Artikel bersama
Sahman Sahman	Andalas University	2
Asrinaldi Asrinaldi	Andalas University	1
Puspa Sari Lany	Andalas University	1
Asmawi Asmawi	Andalas University	1
Rany Safitri	Andalas University	1

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Sumber metadata: OAI-PMH (metadata jurnal) https://journal.uinsgd.ac.id/index.php/jispo/oai, pertama di-harvest 7 Nov 2026, terakhir terlihat 8 Nov 2026.

Metadata asli (oai_dc)

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	<dc:title xml:lang="en-US">MEMAHAMI DIALEKSI KONFLIK KERJA DAN PENGALAMAN KOMUNIKASI KARYAWAN DALAM PROSES RESOLUSI KONFLIK DI KANTOR IMIGRASI PADANG</dc:title>
	<dc:creator>Astuti, Novena Puji</dc:creator>
	<dc:creator>Arif, Ernita</dc:creator>
	<dc:creator>Ningroem, Elva Rona</dc:creator>
	<dc:subject xml:lang="en-US">Dialectics</dc:subject>
	<dc:subject xml:lang="en-US">Work Conflict</dc:subject>
	<dc:subject xml:lang="en-US">Cultural Communication</dc:subject>
	<dc:subject xml:lang="en-US">Employee</dc:subject>
	<dc:subject xml:lang="en-US">Experience.</dc:subject>
	<dc:description xml:lang="en-US">This research was motivated by the emergence of work conflict in the scope of work in Padang Immigration Office. It happens because employees have different cultural characteristics and characters. The purpose of this study was to understand how the dialectics of conflict occur in employees and understand how the communication experience of employee in the process of resolving work conflicts. The study was conducted using Leslie A. Baxter's Relational Dialectic Theory, conducted on 10 employees using the phenomenological analysis method of Van Kaam. The results showed that the dialectic of conflict between employees occurred quite varied. First, there is a contradiction between the desire to get closer or distance themselves if there is a conflict. Second, competition contradiction of positions occured, because between employees have the nature of competing to achieve life goals. Third, contradictions between the desire to be open or closed with fellow employees, the informants try to open each other but still have confidential information in colleague's relationships. Communication experience in the conflict resolution process, used by employees is effective or ineffective conflict management.</dc:description>
	<dc:publisher xml:lang="en-US">Faculty of SociaI and Political Sciences (FISIP), Universitas Islam Negeri (UIN) Bandung</dc:publisher>
	<dc:date>2019-05-18</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
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	<dc:format></dc:format>
	<dc:identifier>https://journal.uinsgd.ac.id/index.php/jispo/article/view/4638</dc:identifier>
	<dc:identifier>10.15575/jispo.v9i1.4638</dc:identifier>
	<dc:source xml:lang="en-US">JISPO Jurnal Ilmu Sosial dan Ilmu Politik; Vol. 9 No. 1 (2019): JISPO Vol 9 No 1 2019; 297-313</dc:source>
	<dc:source xml:lang="id-ID">JISPO : Jurnal Ilmu Sosial dan Ilmu Politik; Vol 9 No 1 (2019): JISPO Vol 9 No 1 2019; 297-313</dc:source>
	<dc:source>2579-3098</dc:source>
	<dc:source>2303-3169</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://journal.uinsgd.ac.id/index.php/jispo/article/view/4638/2674</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2019 JISPO : Jurnal Ilmu Sosial dan Ilmu Politik</dc:rights>
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