Melola Discovery

← Melola Discovery

Jurnal

Social Interaction and Public Service: The Role of Social Dynamics in Service Quality

Ministrate: Jurnal Birokrasi dan Pemerintahan Daerah · Vol. 5 No. 3 (2023) · hlm. 428–441

DOI
10.15575/jbpd.v5i3.30766
ISSN
2714-8130
Terbit
2023-08-31
Penerbit
Jurusan Administrasi Publik FISIP UIN SGD Bandung
Bahasa
eng

Abstrak

This article investigates the role of social dynamics in influencing the quality of public services through analysis of social interactions between public service providers and the community. Through surveys covering various social, demographic, and geographic groups in Indonesia, research findings reveal that positive and responsive social interactions can significantly influence people's perceptions of the quality of public services. Apart from that, community participation in decision-making regarding public services also emerged as an important factor. Social and demographic factors such as age, education, gender, and location of residence also play a role in shaping these perceptions. The results of these findings include the importance of improving communication skills training of public service officers, supporting community participation, and designing responsive policies. This article advocates for a more holistic approach to improving the quality of public services by taking into account various social dynamic factors.

Jaringan kolaborasi para penulis

12 penulis · 24 tautan kepenulisan bersama

Arahkan kursor atau ketuk sebuah nama untuk menyorot rekan penulisnya. Klik dua kali untuk membuka halaman penulis.

  • LSPR Institute of Communication and Business
  • Afiliasi tidak diketahui
  • Organisasi berbeda
  • Organisasi sama
  • Afiliasi tidak diketahui
  • Garis lebih tebal = lebih banyak artikel bersama · lingkaran lebih besar = lebih banyak artikel
Tampilkan sebagai tabel
Rekan penulisOrganisasiArtikel bersama
Silky Roudhotus Sa'adahAfiliasi tidak diketahui1
Salman Alfarisy TotaliaAfiliasi tidak diketahui1
Undang SudrajatAfiliasi tidak diketahui1
Muhamad HidayatLSPR Institute of Communication and Business1
Ramadhany NugrohoAfiliasi tidak diketahui1
Emilia Devi Dwi RiantiAfiliasi tidak diketahui1
Ni Luh Ayu Citra MutiarahatiAfiliasi tidak diketahui1

Afiliasi berasal dari OpenAlex; metadata OAI-PMH jurnal tidak memuatnya. Penulis tanpa ID OpenAlex dicocokkan berdasarkan nama, sehingga dua orang bisa tergabung atau satu orang bisa terpisah.

Sumber metadata: OAI-PMH (metadata jurnal) https://journal.uinsgd.ac.id/index.php/ministrate/oai, pertama di-harvest 7 Nov 2026, terakhir terlihat 8 Nov 2026.
Metadata asli (oai_dc) 
<oai_dc:dc xmlns="http://www.openarchives.org/OAI/2.0/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:oai_dc="http://www.openarchives.org/OAI/2.0/oai_dc/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/  http://www.openarchives.org/OAI/2.0/oai_dc.xsd">
	<dc:title xml:lang="en-US">Social Interaction and Public Service: The Role of Social Dynamics in Service Quality</dc:title>
	<dc:creator>Wahyudi, Sigit</dc:creator>
	<dc:creator>Alhasani, Muhammad Aulia Rofi</dc:creator>
	<dc:creator>Satibi, Iwan</dc:creator>
	<dc:creator>Suwartiningsih, Sri</dc:creator>
	<dc:creator>Rosyid, Achmad Fathor</dc:creator>
	<dc:description xml:lang="en-US">This article investigates the role of social dynamics in influencing the quality of public services through analysis of social interactions between public service providers and the community. Through surveys covering various social, demographic, and geographic groups in Indonesia, research findings reveal that positive and responsive social interactions can significantly influence people's perceptions of the quality of public services. Apart from that, community participation in decision-making regarding public services also emerged as an important factor. Social and demographic factors such as age, education, gender, and location of residence also play a role in shaping these perceptions. The results of these findings include the importance of improving communication skills training of public service officers, supporting community participation, and designing responsive policies. This article advocates for a more holistic approach to improving the quality of public services by taking into account various social dynamic factors.</dc:description>
	<dc:publisher xml:lang="en-US">Jurusan Administrasi Publik FISIP UIN SGD Bandung</dc:publisher>
	<dc:date>2023-08-31</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en-US">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://journal.uinsgd.ac.id/index.php/ministrate/article/view/30766</dc:identifier>
	<dc:identifier>10.15575/jbpd.v5i3.30766</dc:identifier>
	<dc:source xml:lang="en-US">Ministrate: Jurnal Birokrasi dan Pemerintahan Daerah; Vol. 5 No. 3 (2023): Birokrasi dan Pemerintahah di Daerah 12; 428-441</dc:source>
	<dc:source>2714-8130</dc:source>
	<dc:source>10.15575/jbpd.v5i3</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://journal.uinsgd.ac.id/index.php/ministrate/article/view/30766/9837</dc:relation>
	<dc:relation>10.15575/jbpd.v5i3.30766.g9837</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2023 Sigit Wahyudi, Iwan Satibi, Agusfyan Saptayuda, Sri Suwartiningsih, Achmad Fathor Rosyid</dc:rights>
</oai_dc:dc>