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Quality of Public Service Government To Citizen (G2C) West Java Provincial Government Through the Sambara Application

Publica: Jurnal Pemikiran Administrasi Negara · Vol. 15 No. 1 (2023) · hlm. 56–68

DOI
10.15575/jpan.v15i1.24853
ISSN
2715-9256, 2085-6555
Terbit
2023-03-29
Penerbit
Department of Public Administration
Bahasa
eng

Abstrak

The growth pattern of information and communication technology that is so fast encourages the government to try to implement information and communication technology in government (e-Government). In West Java, efforts to implement e-Government in public services are carried out by implementing the SAMBARA application. This application is fully oriented to make it easier for the public to access public services. However, the journey of this application was not as smooth as what had been aspired before. The implementation of this application is, in fact, not always considered good. In addition, studies regarding the SAMBARA application have not been carried out much. So that finally, the author is interested in studying this application in terms of effectiveness, efficiency, fairness, and responsiveness of services in applications that aim to measure the extent of the success of this application in terms of providing Government to Citizen (G2C) services. This study then concludes that in practice, this application is quite good, but there are also deficiencies in this application, so an improvement is needed in the future

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18 penulis · 27 tautan kepenulisan bersama · 9 lintas organisasi

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  • Sunan Gunung Djati State Islamic University Bandung
  • Padjadjaran University
  • Federal University Kashere
  • Indonesia Open University
  • Afiliasi tidak diketahui
  • Organisasi berbeda
  • Organisasi sama
  • Afiliasi tidak diketahui
  • Garis lebih tebal = lebih banyak artikel bersama · lingkaran lebih besar = lebih banyak artikel
Tampilkan sebagai tabel
Rekan penulisOrganisasiArtikel bersama
Salma Nur’aina WafaAfiliasi tidak diketahui1
Muhamad Faisal Abdul LatifSunan Gunung Djati State Islamic University Bandung1
Ega RatnasariSunan Gunung Djati State Islamic University Bandung1
Khaerul UmamSunan Gunung Djati State Islamic University Bandung1
Agustian NugrahaSunan Gunung Djati State Islamic University Bandung1
Cecep Wahyu HoerudinSunan Gunung Djati State Islamic University Bandung1
maya sukmanitaSunan Gunung Djati State Islamic University Bandung1
Muhammad Andi SeptiadiSunan Gunung Djati State Islamic University Bandung1
Babayo SuleFederal University Kashere1
Fitri Pebriani WahyuSunan Gunung Djati State Islamic University Bandung1
Elisa SusantiPadjadjaran University1
Ridho HartaIndonesia Open University1
Farida Nuraeni YusufPadjadjaran University1
Sawitri Budi UtamiPadjadjaran University1
Anry FirmansyahPadjadjaran University1
Joko Maulana RSunan Gunung Djati State Islamic University Bandung1

Afiliasi berasal dari OpenAlex; metadata OAI-PMH jurnal tidak memuatnya. Penulis tanpa ID OpenAlex dicocokkan berdasarkan nama, sehingga dua orang bisa tergabung atau satu orang bisa terpisah.

Sumber metadata: OAI-PMH (metadata jurnal) https://journal.uinsgd.ac.id/index.php/publica/oai, pertama di-harvest 7 Nov 2026, terakhir terlihat 8 Nov 2026.
Metadata asli (oai_dc) 
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	<dc:title xml:lang="en-US">Quality of Public Service Government To Citizen (G2C) West Java Provincial Government Through the Sambara Application</dc:title>
	<dc:creator>Alia, Siti</dc:creator>
	<dc:creator>Utami, Destiani Putri</dc:creator>
	<dc:subject xml:lang="en-US">Public Service Innovation</dc:subject>
	<dc:subject xml:lang="en-US">e-Government</dc:subject>
	<dc:subject xml:lang="en-US">SAMBARA</dc:subject>
	<dc:description xml:lang="en-US">The growth pattern of information and communication technology that is so fast encourages the government to try to implement information and communication technology in government (e-Government). In West Java, efforts to implement e-Government in public services are carried out by implementing the SAMBARA application. This application is fully oriented to make it easier for the public to access public services. However, the journey of this application was not as smooth as what had been aspired before. The implementation of this application is, in fact, not always considered good. In addition, studies regarding the SAMBARA application have not been carried out much. So that finally, the author is interested in studying this application in terms of effectiveness, efficiency, fairness, and responsiveness of services in applications that aim to measure the extent of the success of this application in terms of providing Government to Citizen (G2C) services. This study then concludes that in practice, this application is quite good, but there are also deficiencies in this application, so an improvement is needed in the future</dc:description>
	<dc:publisher xml:lang="en-US">Department of Public Administration</dc:publisher>
	<dc:date>2023-03-29</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en-US">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://journal.uinsgd.ac.id/index.php/publica/article/view/24853</dc:identifier>
	<dc:identifier>10.15575/jpan.v15i1.24853</dc:identifier>
	<dc:source xml:lang="en-US">Publica: Jurnal Pemikiran Administrasi Negara; Vol. 15 No. 1 (2023): Pemikiran Administrasi Negara 5; 56-68</dc:source>
	<dc:source>2715-9256</dc:source>
	<dc:source>2085-6555</dc:source>
	<dc:source>10.15575/jpan.v15i1</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://journal.uinsgd.ac.id/index.php/publica/article/view/24853/pdf</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2023 Siti Alia, Destiani Putri Utami</dc:rights>
</oai_dc:dc>