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Administrative Dysfunction in Non-Quota Hajj Management: An Analysis of the 2025 Furoda Hajj Case in Indonesia

Publica: Jurnal Pemikiran Administrasi Negara · Vol. 17 No. 2 (2025) · hlm. 527–555

DOI
10.15575/jpan.v17i2.49557
ISSN
2715-9256, 2085-6555
Terbit
2025-10-03
Penerbit
Department of Public Administration
Bahasa
eng
Lisensi
creativecommons.org/licenses/by-sa/4.0

Abstrak

This study discusses the failure of public services in the implementation of non-quota Hajj (Furoda Hajj) in 2025 in Indonesia using an administrative analysis approach. The case of Haji Furoda 2025 reflects the dysfunction of the service, ranging from weak verification, lack of supervision by PIHK, to unclear rules in handling violations. This research uses a qualitative descriptive approach to provide an in-depth overview of the studied phenomenon. The Data Collection Technique through In-Depth Interviews was carried out in a semi-structured manner, including the affected Furoda Hajj pilgrims, PIHK Leaders, DPD Chairmen, and literature in the public policy and state administration. Data Analysis Technique: The data obtained is analyzed using the Miles and Huberman model interactive analysis technique. The results of the study show that the failure in the case of Haji Furoda stemmed from the failure of public services not only due to technical errors, but also due to institutions that were unable to manage, coordinate, and adapt. The implementation of non-quota hajj faces various administrative problems that are not accountable and unresponsive. Institutional failure can be seen in the inability to ensure accountability and successful outcomes. The data discrepancy between PIHK and the Hajj authorities shows weak public information management. In addition, poor inter-agency coordination and low administrative resilience make the bureaucracy fail to anticipate emergencies. Regulatory ambiguity and weak law enforcement further worsen the situation, opening up space for abuse of authority. This study recommends the need for governance reform of the implementation of non-quota hajj through clearer regulations, strict audit mechanisms, cross-agency data integration, empowerment of frontline workers, and service design oriented to the needs of pilgrims. This effort is important so that non-quota hajj services in the future are more transparent, accountable, and able to provide stronger protection for pilgrims.

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  • State University of Semarang
  • Universitas Airlangga
  • Sekolah Tinggi Agama Buddha Negeri Raden Wijaya Wonogiri
  • Gunadarma University
  • Universitas Islam Negeri Alauddin Makassar
  • Politeknik Negeri Ujung Pandang
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Rekan penulisOrganisasiArtikel bersama
Ria Riski MarsukiAfiliasi tidak diketahui4
Siti Sundari MiswadiState University of Semarang3
Siti MaryamAfiliasi tidak diketahui3
Rawdhah Binti YasaAfiliasi tidak diketahui3
Cicik AlfiniyahUniversitas Airlangga3
Sutrisno SutrisnoSekolah Tinggi Agama Buddha Negeri Raden Wijaya Wonogiri2
Hima Sakina FirdhausyAfiliasi tidak diketahui2
Warlan SugiyoAfiliasi tidak diketahui2
Sri Mantini Rahayu SedyawatiAfiliasi tidak diketahui2
Agung Tri PrasetyaState University of Semarang2
Ella KusumastutiAfiliasi tidak diketahui2
Kezia Yansen PasangAfiliasi tidak diketahui2
Tri Wahyu Retno NingsihGunadarma University2
Julianto JuliantoAfiliasi tidak diketahui2
Muhammad ShuhufiUniversitas Islam Negeri Alauddin Makassar2
Muhammad Abdurrahman RoisAfiliasi tidak diketahui2
Rostin RostinAfiliasi tidak diketahui1
Jamal Nasir BasoAfiliasi tidak diketahui1
Yudha PuspitoAfiliasi tidak diketahui1
Nur HidayahPoliteknik Negeri Ujung Pandang1
Soeprodjo SoeprodjoAfiliasi tidak diketahui1
Deky Aji SusenoAfiliasi tidak diketahui1
F. ‪Widhi MahatmantiAfiliasi tidak diketahui1
Atika RapiernaAfiliasi tidak diketahui1
Agus Imam GhozaliAfiliasi tidak diketahui1
Budi PrasetyoAfiliasi tidak diketahui1
Sumaryono SumaryonoAfiliasi tidak diketahui1
Sri Mantini Rahayu SetyawatiAfiliasi tidak diketahui1
Rizki ImaniarAfiliasi tidak diketahui1
Andika Endah ValentinaAfiliasi tidak diketahui1
Fetty AnggariniAfiliasi tidak diketahui1
Muhammad Khoirul HudaAfiliasi tidak diketahui1
Rizky Aris WijayaAfiliasi tidak diketahui1
Winarni PatjojoAfiliasi tidak diketahui1
Hilda Chalimatus SCAfiliasi tidak diketahui1
Fransiska Widhi MahatmantiAfiliasi tidak diketahui1
Muhammad Khoirul HidayatAfiliasi tidak diketahui1

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Sumber metadata: OAI-PMH (metadata jurnal) https://journal.uinsgd.ac.id/index.php/publica/oai, pertama di-harvest 7 Nov 2026, terakhir terlihat 8 Nov 2026.
Metadata asli (oai_dc) 
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	<dc:title xml:lang="en-US">Administrative Dysfunction in Non-Quota Hajj Management: An Analysis of the 2025 Furoda Hajj Case in Indonesia</dc:title>
	<dc:creator>Nunung, Ai</dc:creator>
	<dc:creator>Latifah, Latifah</dc:creator>
	<dc:creator>Fatmawati, Fatmawati</dc:creator>
	<dc:subject xml:lang="en-US">Public Service Dysfunction</dc:subject>
	<dc:subject xml:lang="en-US">maladministration</dc:subject>
	<dc:subject xml:lang="en-US">Non-Quota Hajj</dc:subject>
	<dc:subject xml:lang="en-US">Haji Furoda 2025</dc:subject>
	<dc:subject xml:lang="en-US">Administrative Governance</dc:subject>
	<dc:description xml:lang="en-US">This study discusses the failure of public services in the implementation of non-quota Hajj (Furoda Hajj) in 2025 in Indonesia using an administrative analysis approach. The case of Haji Furoda 2025 reflects the dysfunction of the service, ranging from weak verification, lack of supervision by PIHK, to unclear rules in handling violations. This research uses a qualitative descriptive approach to provide an in-depth overview of the studied phenomenon. The Data Collection Technique through In-Depth Interviews was carried out in a semi-structured manner, including the affected Furoda Hajj pilgrims, PIHK Leaders, DPD Chairmen, and literature in the public policy and state administration. Data Analysis Technique: The data obtained is analyzed using the Miles and Huberman model interactive analysis technique. The results of the study show that the failure in the case of Haji Furoda stemmed from the failure of public services not only due to technical errors, but also due to institutions that were unable to manage, coordinate, and adapt. The implementation of non-quota hajj faces various administrative problems that are not accountable and unresponsive. Institutional failure can be seen in the inability to ensure accountability and successful outcomes. The data discrepancy between PIHK and the Hajj authorities shows weak public information management. In addition, poor inter-agency coordination and low administrative resilience make the bureaucracy fail to anticipate emergencies. Regulatory ambiguity and weak law enforcement further worsen the situation, opening up space for abuse of authority. This study recommends the need for governance reform of the implementation of non-quota hajj through clearer regulations, strict audit mechanisms, cross-agency data integration, empowerment of frontline workers, and service design oriented to the needs of pilgrims. This effort is important so that non-quota hajj services in the future are more transparent, accountable, and able to provide stronger protection for pilgrims.</dc:description>
	<dc:publisher xml:lang="en-US">Department of Public Administration</dc:publisher>
	<dc:date>2025-10-03</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en-US">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://journal.uinsgd.ac.id/index.php/publica/article/view/49557</dc:identifier>
	<dc:identifier>10.15575/jpan.v17i2.49557</dc:identifier>
	<dc:source xml:lang="en-US">Publica: Jurnal Pemikiran Administrasi Negara; Vol. 17 No. 2 (2025): Publica; 527-555</dc:source>
	<dc:source>2715-9256</dc:source>
	<dc:source>2085-6555</dc:source>
	<dc:source>10.15575/jpan.v17i2</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://journal.uinsgd.ac.id/index.php/publica/article/view/49557/17127</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2025 Ai Nunung, Latifah Latifah, Fatmawati Fatmawati</dc:rights>
	<dc:rights xml:lang="en-US">https://creativecommons.org/licenses/by-sa/4.0</dc:rights>
</oai_dc:dc>