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Interaction-Driven Organizational Innovation in Public Sector Waste Management: The Role of Partners and Citizens in Bandung City

Publica: Jurnal Pemikiran Administrasi Negara · Vol. 18 No. 2 (2026) · hlm. 620–654

DOI
10.15575/jpan.v18i2.56367
ISSN
2715-9256, 2085-6555
Terbit
2026-09-02
Penerbit
Department of Public Administration
Bahasa
eng
Lisensi
creativecommons.org/licenses/by-sa/4.0

Abstrak

This study examines public sector organizational innovation in sustainable waste management in Bandung City, focusing on how interaction between partner and citizen dimensions shapes organizational change. Using a qualitative documentary case study, evidence was drawn from official documents and secondary empirical studies. The findings show that partnerships with environmental communities, waste banks, and private-sector actors have developed more rapidly than citizen participation. Partners contribute organizational resources, technological support, and bridging functions, while citizen participation in household waste segregation and community-based waste management remains limited and uneven. The 2023 waste crisis created opportunities for organizational experimentation by disrupting established arrangements, increasing pressure for alternative coordination, and expanding engagement with non-governmental actors. However, resulting innovations, including flexible emergency coordination and local waste-processing arrangements, remain largely reactive and only partially institutionalized. The study distinguishes formal collaboration from organizational innovation, which is identified through departures from established routines, changes in resource or coordination arrangements, and implementation or testing of new practices. The study extends Chen et al.’s (2020) partner–citizen perspective by conceptualizing interaction quality—through knowledge exchange, reciprocity, learning, adaptation, and joint problem-solving—as a relational mechanism linking actor contributions to organizational innovation and institutionalization.

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24 penulis · 36 tautan kepenulisan bersama · 11 lintas organisasi

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  • Sunan Gunung Djati State Islamic University Bandung
  • Padjadjaran University
  • Universitas Fajar
  • Federal University Kashere
  • Indonesia Open University
  • Afiliasi tidak diketahui
  • Organisasi berbeda
  • Organisasi sama
  • Afiliasi tidak diketahui
  • Garis lebih tebal = lebih banyak artikel bersama · lingkaran lebih besar = lebih banyak artikel
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Rekan penulisOrganisasiArtikel bersama
Muh SakirUniversitas Fajar2
Indah Purwitasari IhsanUniversitas Fajar2
Fasicha Chariratul AzaniPadjadjaran University1
Didin MuhafidinPadjadjaran University1
Siti Zahrotul MulkiyahPadjadjaran University1
Didin MuhafdinPadjadjaran University1
Salma Nur’aina WafaAfiliasi tidak diketahui1
Muhamad Faisal Abdul LatifSunan Gunung Djati State Islamic University Bandung1
Ega RatnasariSunan Gunung Djati State Islamic University Bandung1
Khaerul UmamSunan Gunung Djati State Islamic University Bandung1
Agustian NugrahaSunan Gunung Djati State Islamic University Bandung1
Cecep Wahyu HoerudinSunan Gunung Djati State Islamic University Bandung1
maya sukmanitaSunan Gunung Djati State Islamic University Bandung1
Destiani Putri UtamiSunan Gunung Djati State Islamic University Bandung1
Muhammad Andi SeptiadiSunan Gunung Djati State Islamic University Bandung1
Babayo SuleFederal University Kashere1
Fitri Pebriani WahyuSunan Gunung Djati State Islamic University Bandung1
Elisa SusantiPadjadjaran University1
Ridho HartaIndonesia Open University1
Joko Maulana RSunan Gunung Djati State Islamic University Bandung1

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Sumber metadata: OAI-PMH (metadata jurnal) https://journal.uinsgd.ac.id/index.php/publica/oai, pertama di-harvest 7 Nov 2026, terakhir terlihat 8 Nov 2026.
Metadata asli (oai_dc) 
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	<dc:title xml:lang="en-US">Interaction-Driven Organizational Innovation in Public Sector Waste Management: The Role of Partners and Citizens in Bandung City</dc:title>
	<dc:creator>Utami, Sawitri Budi</dc:creator>
	<dc:creator>Yusuf, Farida Nuraeni</dc:creator>
	<dc:creator>Firmansyah, Anry</dc:creator>
	<dc:creator>Alia, Siti</dc:creator>
	<dc:subject xml:lang="en-US">Public Sector Organizational Innovation</dc:subject>
	<dc:subject xml:lang="en-US">Interaction-Driven Organizational Innovation</dc:subject>
	<dc:subject xml:lang="en-US">Partner Innovation</dc:subject>
	<dc:subject xml:lang="en-US">Citizen Participation</dc:subject>
	<dc:subject xml:lang="en-US">Sustainable Waste Management</dc:subject>
	<dc:description xml:lang="en-US">This study examines public sector organizational innovation in sustainable waste management in Bandung City, focusing on how interaction between partner and citizen dimensions shapes organizational change. Using a qualitative documentary case study, evidence was drawn from official documents and secondary empirical studies. The findings show that partnerships with environmental communities, waste banks, and private-sector actors have developed more rapidly than citizen participation. Partners contribute organizational resources, technological support, and bridging functions, while citizen participation in household waste segregation and community-based waste management remains limited and uneven. The 2023 waste crisis created opportunities for organizational experimentation by disrupting established arrangements, increasing pressure for alternative coordination, and expanding engagement with non-governmental actors. However, resulting innovations, including flexible emergency coordination and local waste-processing arrangements, remain largely reactive and only partially institutionalized. The study distinguishes formal collaboration from organizational innovation, which is identified through departures from established routines, changes in resource or coordination arrangements, and implementation or testing of new practices. The study extends Chen et al.’s (2020) partner–citizen perspective by conceptualizing interaction quality—through knowledge exchange, reciprocity, learning, adaptation, and joint problem-solving—as a relational mechanism linking actor contributions to organizational innovation and institutionalization.</dc:description>
	<dc:publisher xml:lang="en-US">Department of Public Administration</dc:publisher>
	<dc:date>2026-09-02</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en-US">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://journal.uinsgd.ac.id/index.php/publica/article/view/56367</dc:identifier>
	<dc:identifier>10.15575/jpan.v18i2.56367</dc:identifier>
	<dc:source xml:lang="en-US">Publica: Jurnal Pemikiran Administrasi Negara; Vol. 18 No. 2 (2026): Publica; 620-654</dc:source>
	<dc:source>2715-9256</dc:source>
	<dc:source>2085-6555</dc:source>
	<dc:source>10.15575/jpan.v18i2</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://journal.uinsgd.ac.id/index.php/publica/article/view/56367/17099</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2026 Sawitri Budi Utami, Farida Nuraeni Yusuf, Anry Firmansyah, Siti Alia</dc:rights>
	<dc:rights xml:lang="en-US">https://creativecommons.org/licenses/by-sa/4.0</dc:rights>
</oai_dc:dc>