Academic Service Quality as the Leading Contributor to Student Satisfactionin Indonesian Islamic Universities

Dermawan, Oki; Efferi, Adri; Saifuddin, Saifuddin; Musfah, Jejen; Maftuhah, Maftuhah; Yusuf, Trisna Kusuma

doi:10.26811/peuradeun.v14i3.2655

Akses terbuka Jurnal

Academic Service Quality as the Leading Contributor to Student Satisfactionin Indonesian Islamic Universities

Jurnal Ilmiah Peuradeun · Vol. 14 No. 3 (2026) · hlm. 1609–1630

DOI: 10.26811/peuradeun.v14i3.2655
ISSN: 2443-2067, 2338-8617
Terbit: 2026-09-29
Penerbit: SCAD Independent
Bahasa: eng
Lisensi: creativecommons.org/licenses/by-sa/4.0

Abstrak

Student satisfaction is a critical indicator of higher education quality, reflecting students’ evaluations of academic experiences, institutional services, and learning environments. However, empirical evidence remains limited regarding the relative contributions of distinct institutional quality dimensions within Indonesian Islamic higher education. This study examines the relative predictive contribution of academic facilities quality, academic service quality, and administrative management effectiveness to student satisfaction across six Indonesian state Islamic universities. Employing a quantitative cross-sectional survey design with convenience sampling, data were collected via a structured online questionnaire administered to 699 undergraduate students and analyzed using multiple linear regression. The findings indicate that all three dimensions significantly contribute to student satisfaction, with academic service quality demonstrating the strongest relative effect, followed by administrative management effectiveness and academic facilities quality. These results suggest that student satisfaction is shaped by interconnected academic, administrative, and learning-environment experiences rather than an isolated institutional factor. Consequently, this study offers comparative empirical insights into institutional quality dynamics in Indonesian Islamic higher education and provides practical implications for designing integrated university quality enhancement strategies.

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26 penulis · 54 tautan kepenulisan bersama · 1 lintas organisasi

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Universitas Syiah Kuala
Universitas Halu Oleo
Sekolah Tinggi Agama Islam Negeri Mandailing Natal
Yogyakarta State University
Malikussaleh University
Sunan Kalijaga State Islamic University Yogyakarta
Afiliasi tidak diketahui

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Organisasi sama
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Tampilkan sebagai tabel

Rekan penulis	Organisasi	Artikel bersama
Usman Usman	Universitas Syiah Kuala	2
Irmayanti Irmayanti	Universitas Halu Oleo	1
Zakaria Zakaria	Afiliasi tidak diketahui	1
Mujiburrahman Mujiburrahman	Afiliasi tidak diketahui	1
Tamarli Tamarli	Afiliasi tidak diketahui	1
Julianti Julianti	Afiliasi tidak diketahui	1
Dede Rizal Munir	Afiliasi tidak diketahui	1
Akhyar Akhyar	Sekolah Tinggi Agama Islam Negeri Mandailing Natal	1
Riki Musriandi	Afiliasi tidak diketahui	1
Kridawati Sadhana	Afiliasi tidak diketahui	1
Syamsul Bahri	Afiliasi tidak diketahui	1
Sri Suyanta	Afiliasi tidak diketahui	1
Sumaryanto Sumaryanto	Yogyakarta State University	1
Nyak Amir	Afiliasi tidak diketahui	1
Muliani Muliani	Malikussaleh University	1
Rachmawati Rusydi	Afiliasi tidak diketahui	1
Eva Ayuzar	Afiliasi tidak diketahui	1
Enika Maya Oktavia	Sunan Kalijaga State Islamic University Yogyakarta	1
Dimas Adi Prasetiyo	Afiliasi tidak diketahui	1
Erland Ferdinansyah	Afiliasi tidak diketahui	1

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Sumber metadata: OAI-PMH (metadata jurnal) https://journal.scadindependent.org/index.php/jipeuradeun/oai, pertama di-harvest 7 Nov 2026, terakhir terlihat 8 Nov 2026.

Metadata asli (oai_dc)

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	<dc:title xml:lang="en">Academic Service Quality as the Leading Contributor to Student Satisfactionin Indonesian Islamic Universities</dc:title>
	<dc:creator xml:lang="en">Dermawan, Oki</dc:creator>
	<dc:creator xml:lang="en">Efferi, Adri</dc:creator>
	<dc:creator xml:lang="en">Saifuddin, Saifuddin</dc:creator>
	<dc:creator xml:lang="en">Musfah, Jejen </dc:creator>
	<dc:creator xml:lang="en">Maftuhah, Maftuhah</dc:creator>
	<dc:creator xml:lang="en">Yusuf, Trisna Kusuma </dc:creator>
	<dc:subject xml:lang="en">Student Satisfaction</dc:subject>
	<dc:subject xml:lang="en">Academic Service Quality</dc:subject>
	<dc:subject xml:lang="en">Administrative Management</dc:subject>
	<dc:subject xml:lang="en">Academic Facilities</dc:subject>
	<dc:subject xml:lang="en">Islamic Higher Education</dc:subject>
	<dc:subject xml:lang="en">Art and Humanities (miscellaneous)</dc:subject>
	<dc:subject xml:lang="en">Education</dc:subject>
	<dc:subject xml:lang="en">Educational Management</dc:subject>
	<dc:description xml:lang="en">Student satisfaction is a critical indicator of higher education quality, reflecting students’ evaluations of academic experiences, institutional services, and learning environments. However, empirical evidence remains limited regarding the relative contributions of distinct institutional quality dimensions within Indonesian Islamic higher education. This study examines the relative predictive contribution of academic facilities quality, academic service quality, and administrative management effectiveness to student satisfaction across six Indonesian state Islamic universities. Employing a quantitative cross-sectional survey design with convenience sampling, data were collected via a structured online questionnaire administered to 699 undergraduate students and analyzed using multiple linear regression. The findings indicate that all three dimensions significantly contribute to student satisfaction, with academic service quality demonstrating the strongest relative effect, followed by administrative management effectiveness and academic facilities quality. These results suggest that student satisfaction is shaped by interconnected academic, administrative, and learning-environment experiences rather than an isolated institutional factor. Consequently, this study offers comparative empirical insights into institutional quality dynamics in Indonesian Islamic higher education and provides practical implications for designing integrated university quality enhancement strategies.</dc:description>
	<dc:publisher xml:lang="en">SCAD Independent</dc:publisher>
	<dc:date>2026-09-29</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://journal.scadindependent.org/index.php/jipeuradeun/article/view/2655</dc:identifier>
	<dc:identifier>10.26811/peuradeun.v14i3.2655</dc:identifier>
	<dc:source xml:lang="en">Jurnal Ilmiah Peuradeun; Vol. 14 No. 3 (2026): Jurnal Ilmiah Peuradeun; 1609-1630</dc:source>
	<dc:source>2443-2067</dc:source>
	<dc:source>2338-8617</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://journal.scadindependent.org/index.php/jipeuradeun/article/view/2655/1288</dc:relation>
	<dc:relation>https://journal.scadindependent.org/index.php/jipeuradeun/article/view/2655/1289</dc:relation>
	<dc:rights xml:lang="en">Copyright (c) 2026 Oki Dermawan, Adri Efferi, Saifuddin Saifuddin, Jejen  Musfah, Maftuhah Maftuhah, Trisna Kusuma  Yusuf (Author)</dc:rights>
	<dc:rights xml:lang="en">https://creativecommons.org/licenses/by-sa/4.0</dc:rights>
</oai_dc:dc>