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Analysis of Islamic Law on Consumer Protection in Hajj and Umrah Business in Indonesia

Al-'Adalah · Vol. 18 No. 1 (2021) · hlm. 113–130

DOI
10.24042/adalah.v18i1.7533
ISSN
2614-171X, 0854-1272
Terbit
2021-06-29
Penerbit
Universitas Islam Negeri Raden Intan Lampung
Bahasa
eng

Abstrak

This research is motivated by the failure of thousands of Umrah pilgrims to go to Mecca since 2017 but do not get their rights as consumers. Several facts prove that although regulations related to Hajj and Umrah organizers as well as the Consumer Protection Act have explicitly regulated consumer rights, in reality the pilgrims who are victims of hajj and umrah travel agency fraud are still not getting consumer protection. This research is a descriptive qualitative research using a normative juridical approach. Sources of data used in this study are primary data and secondary data obtained from interviews and document studies. This study concludes that the presence of Law No. 8 of 2019 concerning the Implementation of Hajj and Umrah contains the spirit of upholding consumer protection in the Hajj and Umrah business. However, its success is largely determined by the extent to which the regulator empowers internal supervisors to prevent irresponsible practices of hajj and umrah travel agencies. On this side, unfortunately, the role of guidance, supervision and legal protection carried out by the Indonesian Ministry of Religion as a regulator in protecting Hajj and Umrah pilgrims seems to be still at a very low level.

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25 penulis · 61 tautan kepenulisan bersama · 29 lintas organisasi

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  • Universitas Islam Negeri Alauddin Makassar
  • Universitas Bosowa
  • Muhammadiyah University of Makassar
  • Universitas PTIQ Jakarta
  • Beijing Institute of Technology
  • Institut Agama Islam Negeri Kendari
  • Sultan Sharif Ali Islamic University
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Rekan penulisOrganisasiArtikel bersama
Muh Nur As’ad HLUniversitas Islam Negeri Alauddin Makassar1
Indo SantaliaUniversitas Islam Negeri Alauddin Makassar1
Andi AderusUniversitas Islam Negeri Alauddin Makassar1
Muh. Rasywan SyarifUniversitas Islam Negeri Alauddin Makassar1
Rahma AmirAfiliasi tidak diketahui1
Abdillah AbdillahAfiliasi tidak diketahui1
Nidaul IslamAfiliasi tidak diketahui1
HERMAN HERMANMuhammadiyah University of Makassar1
St. NasriahUniversitas Islam Negeri Alauddin Makassar1
Audah MannanUniversitas Islam Negeri Alauddin Makassar1
Andi RidwanUniversitas PTIQ Jakarta1
Muhammad Arifin IlhamInstitut Agama Islam Negeri Kendari1
Muhammad ImranBeijing Institute of Technology1
Abdul SyatarUniversitas Islam Negeri Alauddin Makassar1
Kurniati KurniatiUniversitas Islam Negeri Alauddin Makassar1
Kamaluddin Nurdin MarjuniSultan Sharif Ali Islamic University1
Kasman BakryUniversitas Islam Negeri Alauddin Makassar1
Ambo AsseUniversitas Islam Negeri Alauddin Makassar1
Darussalam SyamsuddinUniversitas Islam Negeri Alauddin Makassar1
Roziana ShaariUniversity of Technology Malaysia1

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Sumber metadata: OAI-PMH (metadata jurnal) http://ejournal.radenintan.ac.id/index.php/adalah/oai, pertama di-harvest 8 Nov 2026, terakhir terlihat 8 Nov 2026.
Metadata asli (oai_dc) 
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	<dc:title xml:lang="en">Analysis of Islamic Law on Consumer Protection in Hajj and Umrah Business in Indonesia</dc:title>
	<dc:creator xml:lang="en">Palangkey, Rahmi Dewanty</dc:creator>
	<dc:creator xml:lang="en">Gassing, A Qadir</dc:creator>
	<dc:creator xml:lang="en">Salenda, Kasjim</dc:creator>
	<dc:creator xml:lang="en">Marilang,, Marilang</dc:creator>
	<dc:creator xml:lang="en">Syamsu Rijal, Tabhan</dc:creator>
	<dc:subject xml:lang="en">Hajj and Umrah Travel Bureau</dc:subject>
	<dc:subject xml:lang="en">Consumer Protection</dc:subject>
	<dc:subject xml:lang="en">the Role of the Ministry of Religion.</dc:subject>
	<dc:description xml:lang="en">This research is motivated by the failure of thousands of Umrah pilgrims to go to Mecca since 2017 but do not get their rights as consumers. Several facts prove that although regulations related to Hajj and Umrah organizers as well as the Consumer Protection Act have explicitly regulated consumer rights, in reality the pilgrims who are victims of hajj and umrah travel agency fraud are still not getting consumer protection. This research is a descriptive qualitative research using a normative juridical approach. Sources of data used in this study are primary data and secondary data obtained from interviews and document studies. This study concludes that the presence of Law No. 8 of 2019 concerning the Implementation of Hajj and Umrah contains the spirit of upholding consumer protection in the Hajj and Umrah business. However, its success is largely determined by the extent to which the regulator empowers internal supervisors to prevent irresponsible practices of hajj and umrah travel agencies. On this side, unfortunately, the role of guidance, supervision and legal protection carried out by the Indonesian Ministry of Religion as a regulator in protecting Hajj and Umrah pilgrims seems to be still at a very low level.</dc:description>
	<dc:publisher xml:lang="en">Universitas Islam Negeri Raden Intan Lampung</dc:publisher>
	<dc:date>2021-06-29</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://ejournal.radenintan.ac.id/index.php/adalah/article/view/7533</dc:identifier>
	<dc:identifier>10.24042/adalah.v18i1.7533</dc:identifier>
	<dc:source xml:lang="en">Al-'Adalah; Vol. 18 No. 1 (2021): al-'Adalah; 113-130</dc:source>
	<dc:source xml:lang="id">al-'adalah; Vol 18 No 1 (2021): al-'Adalah; 113-130</dc:source>
	<dc:source>2614-171X</dc:source>
	<dc:source>0854-1272</dc:source>
	<dc:source>10.24042/adalah.v18i1</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://ejournal.radenintan.ac.id/index.php/adalah/article/view/7533/pdf</dc:relation>
	<dc:rights xml:lang="en">Copyright (c) 2021 AL-'ADALAH</dc:rights>
</oai_dc:dc>