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Consumer Dispute Resolution Based on the Principle of Efficiency and Fairness

Brawijaya Law Journal : Journal of Legal Studies · Vol. 13 No. 1 (2026) · hlm. 128–146

DOI
10.21776/ub.blj.2026.013.01.06
ISSN
2503-0841, 2356-4512
Terbit
2026-08-11
Penerbit
Faculty of Law, Universitas Brawijaya
Bahasa
eng
Lisensi
creativecommons.org/licenses/by-nc/4.0

Abstrak

Consumer disputes arise when one party fails to fulfill its obligations or violates laws and regulations. Dispute resolution can be achieved through litigation or non-litigation. Litigation is filed with the district court, while non-litigation is filed with the Consumer Protection and Assurance Agency (BPSK). BPSK’s decision can be overturned by the district court, making it ineffective. This study aims to identify consumer dispute resolution methods based on the principle of efficiency and justice. This research is normative legal research with a conceptual and legislative approach. Secondary Legal materials collection was conducted through literature review. To answer the research questions, a deductive syllogism was used. Richard Posner's Economic Analysis of Law theory served as the major premise, while the minor premise was consumer dispute resolution. The results of the research concluded that, firstly, the BPSK decision was deemed ineffective because it could be overturned by the District Court. Second, so that consumer dispute resolution is effective and efficient based on the principle of fair efficiency, then (1) BPSK decisions are final and binding and can only be annulled if the case being examined is not within BPSK's absolute competence. (2) The option of dispute resolution through court can only be submitted if the dispute value is at least more than 100 million rupiah or 50 million or 20 million. The size of the loss value is determined by the minister of trade, whereas if the loss is less than that amount, dispute resolution can be carried out through BPSK.

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  • Hasanuddin University
  • Thammasat University
  • Sebelas Maret University
  • National University of Malaysia
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Rekan penulisOrganisasiArtikel bersama
I Gusti Ayu Ketut Rachmi HandayaniAfiliasi tidak diketahui8
Abdul Kadir JaelaniAfiliasi tidak diketahui2
Ravi DanendraAfiliasi tidak diketahui2
Mohd Rizal PalilNational University of Malaysia2
Sapto HermawanAfiliasi tidak diketahui1
Shubhan Noor HidayatAfiliasi tidak diketahui1
Jaco BarkhuizenAfiliasi tidak diketahui1
Sulistyanta SulistyantaAfiliasi tidak diketahui1
Abdul WahidHasanuddin University1
Yasser ArafatAfiliasi tidak diketahui1
Ilham Aji PangestuAfiliasi tidak diketahui1
Nuralievich RuzinazarovAfiliasi tidak diketahui1
Maria Pricilia SilvianaAfiliasi tidak diketahui1
HartiwiningsihAfiliasi tidak diketahui1
Hartiwiningsih HartiwiningsihAfiliasi tidak diketahui1
Aji RahmadiAfiliasi tidak diketahui1
Muhammad Jihadul HayatAfiliasi tidak diketahui1
Hilaire TegnanAfiliasi tidak diketahui1
Henning GlaserThammasat University1
Fauzi IswariAfiliasi tidak diketahui1
M. Yazid FathoniAfiliasi tidak diketahui1
Adi SulistiyonoSebelas Maret University1
Ayu Ketut Rachmi Handayani I GustiAfiliasi tidak diketahui1
Jadmiko Anom HusodoAfiliasi tidak diketahui1
Dararida Fandra MahiraAfiliasi tidak diketahui1
Willy Naresta HanumAfiliasi tidak diketahui1
Annisa Fianni SismaAfiliasi tidak diketahui1
Farida PatittingiHasanuddin University1
Ida NurlindaAfiliasi tidak diketahui1
An Nissa Ayu MutiaAfiliasi tidak diketahui1
Fatma Ulfatun NajichaAfiliasi tidak diketahui1
Dian Furqani TenrilawaAfiliasi tidak diketahui1
I Gusti Ayu Ketut Rachmi Rachmi HandayaniAfiliasi tidak diketahui1
Rosita ChandrakiranaAfiliasi tidak diketahui1

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Sumber metadata: OAI-PMH (metadata jurnal) http://lawjournal.ub.ac.id/index.php/law/oai, pertama di-harvest 8 Nov 2026, terakhir terlihat 8 Nov 2026.
Metadata asli (oai_dc) 
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	<dc:title xml:lang="en">Consumer Dispute Resolution Based on the Principle of Efficiency and Fairness</dc:title>
	<dc:creator xml:lang="en">Rosidah, Zaidah Nur</dc:creator>
	<dc:creator xml:lang="en">Karjoko, Lego</dc:creator>
	<dc:creator xml:lang="en">Safitri, Nabila Rahma</dc:creator>
	<dc:subject xml:lang="en">Consumer Disputes; Fair Efficiency; Settlement</dc:subject>
	<dc:description xml:lang="en">Consumer disputes arise when one party fails to fulfill its obligations or violates laws and regulations. Dispute resolution can be achieved through litigation or non-litigation. Litigation is filed with the district court, while non-litigation is filed with the Consumer Protection and Assurance Agency (BPSK). BPSK’s decision can be overturned by the district court, making it ineffective. This study aims to identify consumer dispute resolution methods based on the principle of efficiency and justice. This research is normative legal research with a conceptual and legislative approach. Secondary Legal materials collection was conducted through literature review. To answer the research questions, a deductive syllogism was used. Richard Posner's Economic Analysis of Law theory served as the major premise, while the minor premise was consumer dispute resolution. The results of the research concluded that, firstly, the BPSK decision was deemed ineffective because it could be overturned by the District Court. Second, so that consumer dispute resolution is effective and efficient based on the principle of fair efficiency, then (1) BPSK decisions are final and binding and can only be annulled if the case being examined is not within BPSK's absolute competence. (2) The option of dispute resolution through court can only be submitted if the dispute value is at least more than 100 million rupiah or 50 million or 20 million. The size of the loss value is determined by the minister of trade, whereas if the loss is less than that amount, dispute resolution can be carried out through BPSK.</dc:description>
	<dc:publisher xml:lang="en">Faculty of Law, Universitas Brawijaya</dc:publisher>
	<dc:date>2026-08-11</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
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	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://lawjournal.ub.ac.id/index.php/law/article/view/2168</dc:identifier>
	<dc:identifier>10.21776/ub.blj.2026.013.01.06</dc:identifier>
	<dc:source xml:lang="en">Brawijaya Law Journal; Vol. 13 No. 1 (2026): Contemporary Trends in Criminal Law Reform: Procedural Innovations, Rights, and Restorative Approaches; 128-146</dc:source>
	<dc:source>2503-0841</dc:source>
	<dc:source>2356-4512</dc:source>
	<dc:source>10.21776/ub.blj.2026.013.01</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://lawjournal.ub.ac.id/index.php/law/article/view/2168/192</dc:relation>
	<dc:rights xml:lang="en">Copyright (c) 2026 Brawijaya Law Journal</dc:rights>
	<dc:rights xml:lang="en">http://creativecommons.org/licenses/by-nc/4.0</dc:rights>
</oai_dc:dc>