Melola Discovery

← Melola Discovery

Open access Jurnal SINTA 2

Analysis User Satisfaction of XYZ Application with End User Computing Satisfaction Method and Delone and Mclean

IJCCS (Indonesian Journal of Computing and Cybernetics Systems) · Vol. 18 No. 4 (2024) · pp. 453–464

DOI
10.22146/ijccs.101004
ISSN
2460-7258, 1978-1520
Published
2024-10-31
Publisher
IndoCEISS in colaboration with Universitas Gadjah Mada, Indonesia.
Language
eng
License
creativecommons.org/licenses/by-sa/4.0

Abstract

Rapidly developing technology has made internet service providers such as XYZ provide an application which promises convenience for its consumers to make transactions to purchase credit, internet quota, and other services. this application is one of the fairly well-known providers and is currently competing with other providers. this provider targets young people because in terms of its products which are quite competitive with a wide reach and prices that are quite cheap for young people. Of course, customers will feel the convenience of transacting using the official service application. The convenience offered can make business processes more efficient and can be used to improve the quality of their services.This study uses the End User Computing Satisfaction model method and the Delone and Mclean model with 9 research variables (content, accuracy, format, ease of use, timeliness, system quality, information quality, and service quality, and security), The purpose of this study is to assess the effectiveness of the application..Out of the nine variables included in the research results, only two Service Quality and Accuracy have a statistically significant impact. The model provided in this study has a Rsquared score of 0.792, indicating a strong level of customer satisfaction.

Keywords

Collaboration network of the authors

4 authors · 6 co-authorship links

Hover or tap a name to highlight its co-authors. Double-click to open the author's page.

  • Universitas Islam Negeri Sultan Syarif Kasim Riau
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
Show as table
Co-authorOrganisationJoint articles

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://journal.ugm.ac.id/ijccs/oai, first harvested 26 Okt 2026, last seen 26 Okt 2026.
Original metadata (oai_dc) 
<oai_dc:dc xmlns="http://www.openarchives.org/OAI/2.0/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:oai_dc="http://www.openarchives.org/OAI/2.0/oai_dc/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/  http://www.openarchives.org/OAI/2.0/oai_dc.xsd">
	<dc:title xml:lang="en-US">Analysis User Satisfaction of XYZ Application with End User Computing Satisfaction Method and Delone and Mclean</dc:title>
	<dc:creator>Giansyah, Qhoiril Aldi</dc:creator>
	<dc:creator>Maita, Idria</dc:creator>
	<dc:creator>Megawati, Megawati</dc:creator>
	<dc:creator>Salisah, Febi Nur</dc:creator>
	<dc:subject xml:lang="en-US"></dc:subject>
	<dc:subject xml:lang="en-US">EUCS, Delone and Mclean, User Satisfaction</dc:subject>
	<dc:description xml:lang="en-US">Rapidly developing technology has made internet service providers such as XYZ provide an application which promises convenience for its consumers to make transactions to purchase credit, internet quota, and other services. this application is one of the fairly well-known providers and is currently competing with other providers. this provider targets young people because in terms of its products which are quite competitive with a wide reach and prices that are quite cheap for young people. Of course, customers will feel the convenience of transacting using the official service application. The convenience offered can make business processes more efficient and can be used to improve the quality of their services.This study uses the End User Computing Satisfaction model method and the Delone and Mclean model with 9 research variables (content, accuracy, format, ease of use, timeliness, system quality, information quality, and service quality, and security), The purpose of this study is to assess the effectiveness of the application..Out of the nine variables included in the research results, only two Service Quality and Accuracy have a statistically significant impact. The model provided in this study has a Rsquared score of 0.792, indicating a strong level of customer satisfaction.</dc:description>
	<dc:publisher xml:lang="en-US">IndoCEISS in colaboration with Universitas Gadjah Mada, Indonesia.</dc:publisher>
	<dc:contributor xml:lang="en-US"></dc:contributor>
	<dc:date>2024-10-31</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en-US"></dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://journal.ugm.ac.id/ijccs/article/view/101004</dc:identifier>
	<dc:identifier>10.22146/ijccs.101004</dc:identifier>
	<dc:source xml:lang="en-US">IJCCS (Indonesian Journal of Computing and Cybernetics Systems); Vol 18, No 4 (2024): October; 453-464</dc:source>
	<dc:source>2460-7258</dc:source>
	<dc:source>1978-1520</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://journal.ugm.ac.id/ijccs/article/view/101004/40372</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2024 IJCCS (Indonesian Journal of Computing and Cybernetics Systems)</dc:rights>
	<dc:rights xml:lang="en-US">http://creativecommons.org/licenses/by-sa/4.0</dc:rights>
</oai_dc:dc>