Melola Discovery

← Melola Discovery

Akses terbuka Jurnal SINTA 1

How Twitter Works in Public Transportation: A Case Study of Bus Rapid Transit in Jakarta and Semarang

CommIT (Communication and Information Technology) Journal · Vol. 14 No. 2 (2020) · hlm. 53–63

DOI
10.21512/commit.v14i2.6400
ISSN
2460-7010, 1979-2484
Terbit
2020-10-30
Penerbit
Bina Nusantara University
Bahasa
eng
Lisensi
creativecommons.org/licenses/by-sa/4.0

Abstrak

The research focuses on using social media (Twitter) as a medium for public transportation services (Bus Rapid Transit - BRT) in Semarang and Jakarta. The research uses Nvivo 12 Plus as a tool in qualitative research methods. The results show that the function regarding Twitter accounts of BRT in Semarang and Jakarta has several differences. The difference is based on information integration services, interaction information and transparency, and adaptive and responsive information services. In conclusion, the information integration on Twitter accounts of BRT in Semarang and Jakarta services works well, but a more dominant function is found in BRT in Jakarta. The Twitter account of BRT in Jakarta provides more information on transportation routes, such as the number of routes and fleets. BRT in Jakarta is a responsive account, responding to questions or mentions given by its users. The high level of activity makes the BRT Jakarta account more active. Moreover, the form of information conveyed by the Twitter account of BRT Semarang has its characteristics because it shows more the character of the region (Central Java).

Kata kunci

Jaringan kolaborasi para penulis

19 penulis · 52 tautan kepenulisan bersama · 29 lintas organisasi

Arahkan kursor atau ketuk sebuah nama untuk menyorot rekan penulisnya. Klik dua kali untuk membuka halaman penulis.

  • Muhammadiyah University of Yogyakarta
  • Muhammadiyah University of Makassar
  • Universitas Islam Negeri Mataram
  • Western Sydney University
  • Muhammadiyah University of Surakarta
  • Universitas Ahmad Dahlan
  • Universitas Gadjah Mada
  • Organisasi lain
  • Organisasi berbeda
  • Organisasi sama
  • Afiliasi tidak diketahui
  • Garis lebih tebal = lebih banyak artikel bersama · lingkaran lebih besar = lebih banyak artikel
Tampilkan sebagai tabel
Rekan penulisOrganisasiArtikel bersama
Hasse JubbaMuhammadiyah University of Yogyakarta6
Zuly QodirMuhammadiyah University of Yogyakarta3
Mega HidayatiMuhammadiyah University of Yogyakarta2
M. SyamsurrijalUniversitas Islam Negeri Mataram2
Bambang HariyantoWestern Sydney University2
Tawakkal BaharuddinMuhammadiyah University of Yogyakarta1
Sjafri SairinMuhammadiyah University of Yogyakarta1
F. FaisalMuhammadiyah University of Yogyakarta1
Abdul Munir MulkhanMuhammadiyah University of Surakarta1
Khoiruddin BashoriUniversitas Ahmad Dahlan1
Subhan Ajrin SudirmanMuhammadiyah University of Yogyakarta1
Heru Kusuma BaktiMuhammadiyah University of Yogyakarta1
Andi Luhur PriantoMuhammadiyah University of Makassar1
Sunyoto UsmanUniversitas Gadjah Mada1
Aqmal Reza AmriMuhammadiyah University of Makassar1
Goran IlikUniversity "St. Kliment Ohridski" - Bitola1

Afiliasi berasal dari OpenAlex; metadata OAI-PMH jurnal tidak memuatnya. Penulis tanpa ID OpenAlex dicocokkan berdasarkan nama, sehingga dua orang bisa tergabung atau satu orang bisa terpisah.

Sumber metadata: OAI-PMH (metadata jurnal) https://journal.binus.ac.id/index.php/commit/oai, pertama di-harvest 8 Nov 2026, terakhir terlihat 8 Nov 2026.
Metadata asli (oai_dc) 
<oai_dc:dc xmlns="http://www.openarchives.org/OAI/2.0/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:oai_dc="http://www.openarchives.org/OAI/2.0/oai_dc/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/  http://www.openarchives.org/OAI/2.0/oai_dc.xsd">
	<dc:title xml:lang="en-US">How Twitter Works in Public Transportation: A Case Study of Bus Rapid Transit in Jakarta and Semarang</dc:title>
	<dc:creator>Bokings, Surya Hidayat</dc:creator>
	<dc:creator>Nurmandi, Achmad</dc:creator>
	<dc:creator>Loilatu, Mohammad Jafar</dc:creator>
	<dc:subject xml:lang="en-US">Twitter</dc:subject>
	<dc:subject xml:lang="en-US">Public Transportation</dc:subject>
	<dc:subject xml:lang="en-US">Bus Rapid Transit in Semarang</dc:subject>
	<dc:subject xml:lang="en-US">Bus Rapid Transit in Jakarta</dc:subject>
	<dc:description xml:lang="en-US">The research focuses on using social media (Twitter) as a medium for public transportation services (Bus Rapid Transit - BRT) in Semarang and Jakarta. The research uses Nvivo 12 Plus as a tool in qualitative research methods. The results show that the function regarding Twitter accounts of BRT in Semarang and Jakarta has several differences. The difference is based on information integration services, interaction information and transparency, and adaptive and responsive information services. In conclusion, the information integration on Twitter accounts of BRT in Semarang and Jakarta services works well, but a more dominant function is found in BRT in Jakarta. The Twitter account of BRT in Jakarta provides more information on transportation routes, such as the number of routes and fleets. BRT in Jakarta is a responsive account, responding to questions or mentions given by its users. The high level of activity makes the BRT Jakarta account more active. Moreover, the form of information conveyed by the Twitter account of BRT Semarang has its characteristics because it shows more the character of the region (Central Java).</dc:description>
	<dc:publisher xml:lang="en-US">Bina Nusantara University</dc:publisher>
	<dc:date>2020-10-30</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en-US">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://journal.binus.ac.id/index.php/commit/article/view/6400</dc:identifier>
	<dc:identifier>10.21512/commit.v14i2.6400</dc:identifier>
	<dc:source xml:lang="en-US">CommIT (Communication and Information Technology) Journal; Vol. 14 No. 2 (2020): CommIT Journal; 53-63</dc:source>
	<dc:source>2460-7010</dc:source>
	<dc:source>1979-2484</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://journal.binus.ac.id/index.php/commit/article/view/6400/3883</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2020 Surya Hidayat Bokings</dc:rights>
	<dc:rights xml:lang="en-US">https://creativecommons.org/licenses/by-sa/4.0</dc:rights>
</oai_dc:dc>