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Mobile Application Characteristics and User Perspective in Smart Healthcare Service Applications

CommIT (Communication and Information Technology) Journal · Vol. 16 No. 1 (2022) · hlm. 97–103

DOI
10.21512/commit.v16i1.8015
ISSN
2460-7010, 1979-2484
Terbit
2022-03-31
Penerbit
Bina Nusantara University
Bahasa
eng
Lisensi
creativecommons.org/licenses/by-sa/4.0

Abstrak

The current COVID-19 pandemic has an impact on accelerating the digital transformation of various sectors in Indonesia, one of which is the health sector. Hence, many mobile applications of smart healthcare service have been developed, which can be a solution for people to get better health services. The aim of the research is to evaluate the mobile application (SpeedId and SpeedQ) for smart healthcare service based on the user perspective and the characteristics of the mobile application. The research is an analytic observational study that contains five stages of research. There are 64 respondents in the research using a questionnaire as data collection tool. Then, through a literature review, seven variables are determined, and a research model is proposed. The evaluation of the mobile application characteristics includes the operating system and network availability as independent variables and response time, responsiveness, and interface accessibility as dependent variables. Meanwhile, evaluating user perspective consists of respondents’ gender and education as independent variables and duration and ease of use as dependent variables. From the mobile application characteristics, the results show that operating system and network availability do not significantly affect all dependent variables. From the user perspective, gender only significantly affects the duration variable. Meanwhile, education significantly impacts the duration and the ease of use.

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22 penulis · 62 tautan kepenulisan bersama · 32 lintas organisasi

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  • Institut Teknologi Dan Bisnis STIKOM Bali
  • Rajamangala University of Technology
  • Institut Teknologi Sepuluh Nopember
  • National Taiwan University of Science and Technology
  • Universiti of Malaysia Sabah
  • Valaya Alongkorn Rajabhat University
  • Afiliasi tidak diketahui
  • Organisasi berbeda
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Rekan penulisOrganisasiArtikel bersama
Dechrit ManeethamRajamangala University of Technology3
I Komang Agus Ady AryantoRajamangala University of Technology2
Wawan YunantoNational Taiwan University of Science and Technology2
Yuri PamungkasInstitut Teknologi Sepuluh Nopember2
Padma Nyoman CrisnapatiRajamangala University of Technology1
I Gusti Ngurah Satria WijayaInstitut Teknologi Dan Bisnis STIKOM Bali1
Riza WulandariInstitut Teknologi Dan Bisnis STIKOM Bali1
Ni Wayan Cahya Ayu PratamiInstitut Teknologi Dan Bisnis STIKOM Bali1
I Ketut Putu SuniantaraInstitut Teknologi Dan Bisnis STIKOM Bali1
Candra AhmadiNational Taiwan University of Science and Technology1
Yamin ThweRajamangala University of Technology1
M. N. A. UdaUniversiti of Malaysia Sabah1
U. HashimUniversiti of Malaysia Sabah1
Rahmah Yasinta RangkutiInstitut Teknologi Sepuluh Nopember1
Kanittha NakkliangValaya Alongkorn Rajabhat University1
Muhammad Nur Afnan UdaAfiliasi tidak diketahui1
Uda HashimAfiliasi tidak diketahui1
Yuri PamungkasAfiliasi tidak diketahui1

Afiliasi berasal dari OpenAlex; metadata OAI-PMH jurnal tidak memuatnya. Penulis tanpa ID OpenAlex dicocokkan berdasarkan nama, sehingga dua orang bisa tergabung atau satu orang bisa terpisah.

Sumber metadata: OAI-PMH (metadata jurnal) https://journal.binus.ac.id/index.php/commit/oai, pertama di-harvest 8 Nov 2026, terakhir terlihat 8 Nov 2026.
Metadata asli (oai_dc) 
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	<dc:title xml:lang="en-US">Mobile Application Characteristics and User Perspective in Smart Healthcare Service Applications</dc:title>
	<dc:creator>Jayanti, Ni Ketut Dewi Ari</dc:creator>
	<dc:creator>Triandini, Evi</dc:creator>
	<dc:creator>Sastrawangsa, Gde</dc:creator>
	<dc:creator>Deriani, Ni Wayan</dc:creator>
	<dc:subject xml:lang="en-US">Mobile Application Characteristics</dc:subject>
	<dc:subject xml:lang="en-US">User Perspective</dc:subject>
	<dc:subject xml:lang="en-US">Smart Healthcare Service Application</dc:subject>
	<dc:description xml:lang="en-US">The current COVID-19 pandemic has an impact on accelerating the digital transformation of various sectors in Indonesia, one of which is the health sector. Hence, many mobile applications of smart healthcare service have been developed, which can be a solution for people to get better health services. The aim of the research is to evaluate the mobile application (SpeedId and SpeedQ) for smart healthcare service based on the user perspective and the characteristics of the mobile application. The research is an analytic observational study that contains five stages of research. There are 64 respondents in the research using a questionnaire as data collection tool. Then, through a literature review, seven variables are determined, and a research model is proposed. The evaluation of the mobile application characteristics includes the operating system and network availability as independent variables and response time, responsiveness, and interface accessibility as dependent variables. Meanwhile, evaluating user perspective consists of respondents’ gender and education as independent variables and duration and ease of use as dependent variables. From the mobile application characteristics, the results show that operating system and network availability do not significantly affect all dependent variables. From the user perspective, gender only significantly affects the duration variable. Meanwhile, education significantly impacts the duration and the ease of use.</dc:description>
	<dc:publisher xml:lang="en-US">Bina Nusantara University</dc:publisher>
	<dc:date>2022-03-31</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en-US">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://journal.binus.ac.id/index.php/commit/article/view/8015</dc:identifier>
	<dc:identifier>10.21512/commit.v16i1.8015</dc:identifier>
	<dc:source xml:lang="en-US">CommIT (Communication and Information Technology) Journal; Vol. 16 No. 1 (2022): CommIT Journal ; 97-103</dc:source>
	<dc:source>2460-7010</dc:source>
	<dc:source>1979-2484</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://journal.binus.ac.id/index.php/commit/article/view/8015/4455</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2022 Ni Ketut Dewi Ari Jayanti, Evi Triandini, Gde Sastrawangsa, Ni Wayan Deriani</dc:rights>
	<dc:rights xml:lang="en-US">https://creativecommons.org/licenses/by-sa/4.0</dc:rights>
</oai_dc:dc>