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Developing an NLP-Powered Chatbot Application for MSME Legal Literacy

IJCCS (Indonesian Journal of Computing and Cybernetics Systems) · Vol. 20 No. 1 (2026) · pp. 47–58

DOI
10.22146/ijccs.111460
ISSN
2460-7258, 1978-1520
Published
2026-01-31
Publisher
IndoCEISS in colaboration with Universitas Gadjah Mada, Indonesia.
Language
eng
License
creativecommons.org/licenses/by-sa/4.0

Abstract

Micro, Small, and Medium Enterprises (MSMEs) play a vital role in the national economy but often face legal challenges due to limited literacy regarding regulations and lack of access to information. This study aims to develop a legal literacy chatbot application for MSMEs based on Natural Language Processing (NLP) using the Rapid Application Development (RAD) method. The development process was carried out iteratively by involving users to ensure the system meets their needs. System evaluation included Black Box testing, usability testing using the System Usability Scale, relevance testing, and performance testing. The Black Box results showed that all functions ran 100% successfully. Usability testing involving 24 respondents obtained an average SUS score of 71.98, which exceeded the standard threshold of 68, indicating that the application is acceptable and easy to use. Relevance testing showed a high level of answer suitability, while performance testing with GTmetrix produced a Performance score of 87%, Structure score of 92%, a fully loaded time of 2.1 seconds, and a total page size of 0.98 MB. These findings highlight that the chatbot application can provide legal information quickly, accurately, and practically, as well as has the potential to improve the legal literacy of MSME actors.

Keywords

Collaboration network of the authors

3 authors · 3 co-authorship links · 2 across different organisations

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  • Universitas Nusa Mandiri
  • Universitas Bina Sarana Informatika
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
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Co-authorOrganisationJoint articles

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://journal.ugm.ac.id/ijccs/oai, first harvested 26 Okt 2026, last seen 26 Okt 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en-US">Developing an NLP-Powered Chatbot Application for MSME Legal Literacy</dc:title>
	<dc:creator>Hidayatulloh, Syarif</dc:creator>
	<dc:creator>Utami, Lilyani Asri</dc:creator>
	<dc:creator>Rachmi, Hilda</dc:creator>
	<dc:subject xml:lang="en-US">Computer Science</dc:subject>
	<dc:subject xml:lang="en-US">MSMEs; Legal Literacy; Chatbot; Natural Language Processing; Usability</dc:subject>
	<dc:description xml:lang="en-US">Micro, Small, and Medium Enterprises (MSMEs) play a vital role in the national economy but often face legal challenges due to limited literacy regarding regulations and lack of access to information. This study aims to develop a legal literacy chatbot application for MSMEs based on Natural Language Processing (NLP) using the Rapid Application Development (RAD) method. The development process was carried out iteratively by involving users to ensure the system meets their needs. System evaluation included Black Box testing, usability testing using the System Usability Scale, relevance testing, and performance testing. The Black Box results showed that all functions ran 100% successfully. Usability testing involving 24 respondents obtained an average SUS score of 71.98, which exceeded the standard threshold of 68, indicating that the application is acceptable and easy to use. Relevance testing showed a high level of answer suitability, while performance testing with GTmetrix produced a Performance score of 87%, Structure score of 92%, a fully loaded time of 2.1 seconds, and a total page size of 0.98 MB. These findings highlight that the chatbot application can provide legal information quickly, accurately, and practically, as well as has the potential to improve the legal literacy of MSME actors.</dc:description>
	<dc:publisher xml:lang="en-US">IndoCEISS in colaboration with Universitas Gadjah Mada, Indonesia.</dc:publisher>
	<dc:contributor xml:lang="en-US"></dc:contributor>
	<dc:date>2026-01-31</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
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	<dc:identifier>https://journal.ugm.ac.id/ijccs/article/view/111460</dc:identifier>
	<dc:identifier>10.22146/ijccs.111460</dc:identifier>
	<dc:source xml:lang="en-US">IJCCS (Indonesian Journal of Computing and Cybernetics Systems); Vol 20, No 1 (2026): January; 47-58</dc:source>
	<dc:source>2460-7258</dc:source>
	<dc:source>1978-1520</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://journal.ugm.ac.id/ijccs/article/view/111460/43429</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2026 IJCCS (Indonesian Journal of Computing and Cybernetics Systems)</dc:rights>
	<dc:rights xml:lang="en-US">http://creativecommons.org/licenses/by-sa/4.0</dc:rights>
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