Importance of Logistics Service Quality in Customer Satisfaction: An Empirical Study

Uvet, Hasan

doi:10.31387/oscm0400248

Jurnal SINTA 1

Importance of Logistics Service Quality in Customer Satisfaction: An Empirical Study

Uvet, Hasan^{Georgia Gwinnett College}

Operations and Supply Chain Management: An International Journal (2020) · pp. 1–10

DOI: 10.31387/oscm0400248
ISSN: 2579-9363
Published: 2020-02-12
Publisher: OSCM Forum

Collaboration network of the authors

8 authors · 18 co-authorship links · 17 across different organisations

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University of North Texas
Georgia Gwinnett College
California State University, Long Beach
University of Central Oklahoma
John Carroll University
Florida Gulf Coast University
Robert Morris University

Different organisations
Same organisation
Affiliation unknown
Thicker line = more joint articles · bigger circle = more articles

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Co-author	Organisation	Joint articles
Hasan Celik	University of North Texas	1
Carullah Y. Kucuk	University of North Texas	1
Yavuz Idug	California State University, Long Beach	1
Ferhat Caliskan	University of Central Oklahoma	1
Saban Adana	John Carroll University	1
Sedat Cevikparmak	Florida Gulf Coast University	1
Hasan Celik	Robert Morris University	1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

This record comes from Crossref (what the publisher deposited), because the journal's own OAI-PMH endpoint could not be harvested.

Metadata source: Crossref API (cadangan, berdasarkan ISSN) https://api.crossref.org/journals/2579-9363/works, first harvested 29 Okt 2026, last seen 1 Nov 2026.

Metadata as oai_dc, converted from Crossref

<oai_dc:dc xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:oai_dc="http://www.openarchives.org/OAI/2.0/oai_dc/"><dc:title>Importance of Logistics Service Quality in Customer Satisfaction: An Empirical Study</dc:title><dc:creator>Uvet, Hasan</dc:creator><dc:publisher>OSCM Forum</dc:publisher><dc:date>2020-02-12</dc:date><dc:type>info:eu-repo/semantics/article</dc:type><dc:identifier>https://doi.org/10.31387/oscm0400248</dc:identifier><dc:identifier>10.31387/oscm0400248</dc:identifier><dc:source>Operations and Supply Chain Management: An International Journal; (2020); 1-10</dc:source><dc:source>2579-9363</dc:source></oai_dc:dc>