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An Empirical Investigation of the Relationship between Store Attributes and Customer Satisfaction: A Retail Operations Perspective

Operations and Supply Chain Management: An International Journal (2020) · pp. 100–110

DOI
10.31387/oscm0440289
ISSN
2579-9363
Published
2020-12-08
Publisher
OSCM Forum

Collaboration network of the authors

7 authors · 11 co-authorship links · 5 across different organisations

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  • Indian Institute of Management Lucknow
  • Atal Bihari Vajpayee Indian Institute of Information Technology and Management
  • Indian Institute of Technology BHU
  • Indian Institute of Information Technology Design and Manufacturing Jabalpur
  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
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Co-authorOrganisationJoint articles
Naoufel CheikhrouhouAffiliation unknown2
Dhirendra PrajapatiIndian Institute of Information Technology Design and Manufacturing Jabalpur2
Sushil KumarIndian Institute of Management Lucknow1
Omkarprasad S. VaidyaIndian Institute of Management Lucknow1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

This record comes from Crossref (what the publisher deposited), because the journal's own OAI-PMH endpoint could not be harvested.

Metadata source: Crossref API (cadangan, berdasarkan ISSN) https://api.crossref.org/journals/2579-9363/works, first harvested 29 Okt 2026, last seen 29 Okt 2026.
Metadata as oai_dc, converted from Crossref 
<oai_dc:dc xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:oai_dc="http://www.openarchives.org/OAI/2.0/oai_dc/"><dc:title>An Empirical Investigation of the Relationship between Store Attributes and Customer Satisfaction: A Retail Operations Perspective</dc:title><dc:creator>Daultani, Yash</dc:creator><dc:creator>Goyal, Kshitij</dc:creator><dc:creator>Pratap, Saurabh</dc:creator><dc:publisher>OSCM Forum</dc:publisher><dc:date>2020-12-08</dc:date><dc:type>info:eu-repo/semantics/article</dc:type><dc:identifier>https://doi.org/10.31387/oscm0440289</dc:identifier><dc:identifier>10.31387/oscm0440289</dc:identifier><dc:source>Operations and Supply Chain Management: An International Journal; (2020); 100-110</dc:source><dc:source>2579-9363</dc:source></oai_dc:dc>