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Google Play review analysis of digital mobile applications of Islamic microfinance institutions

International Journal of Advances in Applied Sciences · Vol. 13 No. 3 (2024) · hlm. 717–726

DOI
10.11591/ijaas.v13.i3.pp717-726
ISSN
2722-2594, 2252-8814
Terbit
2024-09-01
Penerbit
Institute of Advanced Engineering and Science
Bahasa
eng
Lisensi
creativecommons.org/licenses/by-sa/4.0

Abstrak

The study aims to analyze user reviews of Islamic microfinance mobile applications to evaluate their effectiveness for micro, small, and medium-sized enterprises (MSMEs). Using the netnography method, this study collected and analyzed 4,131 reviews from the Google Play Store, focusing on applications with ratings above 4.5. The data was categorized into positive and negative reviews. Key findings indicate that users appreciate 50.42% of positive reviews expressed satisfaction and motivation to advance, 28.90% praised the ease of transactions via the application, and 20.68% appreciated the practical benefits in any payment, while with frequent errors (25.53%), issues with activation codes (21.28%), and transaction failures (17.02%) being the most common complaints. The study recommends improving technical reliability to enhance user satisfaction. Future research should explore user experiences in more diverse digital environments. This research contributes to understanding user perceptions and strengthening the development of Islamic microfinance applications.

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39 penulis · 76 tautan kepenulisan bersama · 10 lintas organisasi

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  • Universitas Airlangga
  • Universitas Negeri Surabaya
  • Universiti Sains Malaysia
  • Yarmouk University
  • Bandung Institute of Technology
  • Afiliasi tidak diketahui
  • Organisasi berbeda
  • Organisasi sama
  • Afiliasi tidak diketahui
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Rekan penulisOrganisasiArtikel bersama
Yan Putra TimurUniversitas Negeri Surabaya4
Anwar Allah PitchayUniversiti Sains Malaysia3
Shafinar IsmailAfiliasi tidak diketahui2
Dyah Permata SariUniversitas Negeri Surabaya1
Muhammad RifqiYarmouk University1
Kintan Indah SriwahyuniAfiliasi tidak diketahui1
Raditya SukmanaUniversitas Airlangga1
Mahafizur Rahman JimAfiliasi tidak diketahui1
Nikmatus SholikahAfiliasi tidak diketahui1
Triyono Adi SaputroAfiliasi tidak diketahui1
IsmanAfiliasi tidak diketahui1
Diana SetiawatiAfiliasi tidak diketahui1
Nur Rizqi FebriandikaAfiliasi tidak diketahui1
Hasan AedyAfiliasi tidak diketahui1
La Ode AlimusaAfiliasi tidak diketahui1
Adinda Septiani MAfiliasi tidak diketahui1
Hariyanto HariyantoAfiliasi tidak diketahui1
Sulistya RusgiantoAfiliasi tidak diketahui1
Adityo Wiwit KurniawanAfiliasi tidak diketahui1
Muhammad SholahuddinAfiliasi tidak diketahui1
Rifki Fajar SubekhiAfiliasi tidak diketahui1
Sri HerianingrumAfiliasi tidak diketahui1
Angga Khoerul UmamAfiliasi tidak diketahui1
Fadillah Nur SyafiraAfiliasi tidak diketahui1
Yusuf KurniawanBandung Institute of Technology1
Hindah MustikaAfiliasi tidak diketahui1
Lintang Titian PurbasariAfiliasi tidak diketahui1
Nailul AuthorAfiliasi tidak diketahui1
Siti ZulaikhaAfiliasi tidak diketahui1
Mohamed BattourAfiliasi tidak diketahui1
Usman JamiluAfiliasi tidak diketahui1
Lina Nugraha RaniAfiliasi tidak diketahui1
Noraini Bt Mohd AriffinAfiliasi tidak diketahui1
Melananda Risky AuliaAfiliasi tidak diketahui1
Nani SuhartiniAfiliasi tidak diketahui1

Afiliasi berasal dari OpenAlex; metadata OAI-PMH jurnal tidak memuatnya. Penulis tanpa ID OpenAlex dicocokkan berdasarkan nama, sehingga dua orang bisa tergabung atau satu orang bisa terpisah.

Sumber metadata: OAI-PMH (metadata jurnal) http://ijaas.iaescore.com/index.php/IJAAS/oai, pertama di-harvest 8 Nov 2026, terakhir terlihat 8 Nov 2026.
Metadata asli (oai_dc) 
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	<dc:title xml:lang="en-US">Google Play review analysis of digital mobile applications of Islamic microfinance institutions</dc:title>
	<dc:creator>Alam, Azhar</dc:creator>
	<dc:creator>Ratnasari, Ririn Tri</dc:creator>
	<dc:creator>Nurrochman, Danang Dwi</dc:creator>
	<dc:creator>Rahmawati, Estina</dc:creator>
	<dc:description xml:lang="en-US">The study aims to analyze user reviews of Islamic microfinance mobile applications to evaluate their effectiveness for micro, small, and medium-sized enterprises (MSMEs). Using the netnography method, this study collected and analyzed 4,131 reviews from the Google Play Store, focusing on applications with ratings above 4.5. The data was categorized into positive and negative reviews. Key findings indicate that users appreciate 50.42% of positive reviews expressed satisfaction and motivation to advance, 28.90% praised the ease of transactions via the application, and 20.68% appreciated the practical benefits in any payment, while with frequent errors (25.53%), issues with activation codes (21.28%), and transaction failures (17.02%) being the most common complaints. The study recommends improving technical reliability to enhance user satisfaction. Future research should explore user experiences in more diverse digital environments. This research contributes to understanding user perceptions and strengthening the development of Islamic microfinance applications.</dc:description>
	<dc:publisher xml:lang="en-US">Institute of Advanced Engineering and Science</dc:publisher>
	<dc:contributor xml:lang="en-US"></dc:contributor>
	<dc:date>2024-09-01</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en-US"></dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://ijaas.iaescore.com/index.php/IJAAS/article/view/21122</dc:identifier>
	<dc:identifier>10.11591/ijaas.v13.i3.pp717-726</dc:identifier>
	<dc:source xml:lang="en-US">International Journal of Advances in Applied Sciences; Vol 13, No 3: September 2024; 717-726</dc:source>
	<dc:source>2722-2594</dc:source>
	<dc:source>2252-8814</dc:source>
	<dc:source>10.11591/ijaas.v13.i3</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://ijaas.iaescore.com/index.php/IJAAS/article/view/21122/13162</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2024 Institute of Advanced Engineering and Science (IAES)</dc:rights>
	<dc:rights xml:lang="en-US">http://creativecommons.org/licenses/by-sa/4.0</dc:rights>
</oai_dc:dc>