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Jurnal SINTA 1

Students’ Satisfaction Index on Chemistry Learning Process

Jurnal Pendidikan IPA Indonesia · Vol. 8 No. 1 (2019) · pp. 101–109

DOI
10.15294/jpii.v8i1.15331
ISSN
2089-4392, 2339-1286
Published
2019-03-28
Publisher
Program Studi Pendidikan IPA Fakultas Matematika dan Ilmu Pengetahuan Alam (FMIPA)
Language
eng

Abstract

This study was aimed at describing the index of students’ satisfaction in the chemistry learning process in SMAN 4 Singaraja Bali Indonesia and the factors that influenced it. For that, the survey research was conducted. The population was all students of the tenth and eleventh-grade students of groups of mathematics and natural sciences in academic year 2016/2017 in SMAN 4 Singaraja Bali consisting of 478 people. All population members became samples. Data were collected using a questionnaire. The numbers of respondents which returned the questionnaire were 431 people. Data the were analyzed by descriptive statistics. The results of the study showed that the index of students’ satisfaction viewed from a dimension of tangible, reliability, responsiveness, assurance, and empathy was 86.24%, 85.67%, 87.42%, 88.11%, and 85.18%, respectively, and all dimensions were quite high. Overall the index of students’ satisfaction in the chemistry teaching and learning process was 86.19% and it was high.

Keywords

Collaboration network of the authors

15 authors · 27 co-authorship links · 12 across different organisations

Hover or tap a name to highlight its co-authors. Double-click to open the author's page.

  • Universitas Pendidikan Ganesha
  • State University of Semarang
  • Universitas Hindu Negeri I Gusti Bagus Sugriwa Denpasar
  • Institut Agama Hindu Negeri Mpu Kuturan
  • State University of Jakarta
  • National Taiwan Normal University
  • Universiti Teknologi MARA
  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
Show as table
Co-authorOrganisationJoint articles
I. HidayatAffiliation unknown2
L. M. MertaAffiliation unknown2
I. M. G. JayadiningratUniversitas Hindu Negeri I Gusti Bagus Sugriwa Denpasar1
I Nyoman Suka ArdiyasaInstitut Agama Hindu Negeri Mpu Kuturan1
Irwanto IrwantoState University of Jakarta1
Bevo WahonoNational Taiwan Normal University1
Agung Tri PrasetyaState University of Semarang1
Hadariah BahronUniversiti Teknologi MARA1
Faizah .Affiliation unknown1
Siti Sundari MiswadiState University of Semarang1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://journal.unnes.ac.id/nju/index.php/jpii/oai, first harvested 29 Okt 2026, last seen 1 Nov 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en-US">Students’ Satisfaction Index on Chemistry Learning Process</dc:title>
	<dc:creator>Redhana, I. W.</dc:creator>
	<dc:creator>Sudria, I. B. N.</dc:creator>
	<dc:creator>Suardana, I. N.</dc:creator>
	<dc:creator>W. Suja, I.</dc:creator>
	<dc:creator>Haryani, S.</dc:creator>
	<dc:subject xml:lang="en-US">students’ satisfaction, chemistry learning, service quality</dc:subject>
	<dc:description xml:lang="en-US">This study was aimed at describing the index of students’ satisfaction in the chemistry learning process in SMAN 4 Singaraja Bali Indonesia and the factors that influenced it. For that, the survey research was conducted. The population was all students of the tenth and eleventh-grade students of groups of mathematics and natural sciences in academic year 2016/2017 in SMAN 4 Singaraja Bali consisting of 478 people. All population members became samples. Data were collected using a questionnaire. The numbers of respondents which returned the questionnaire were 431 people. Data the were analyzed by descriptive statistics. The results of the study showed that the index of students’ satisfaction viewed from a dimension of tangible, reliability, responsiveness, assurance, and empathy was 86.24%, 85.67%, 87.42%, 88.11%, and 85.18%, respectively, and all dimensions were quite high. Overall the index of students’ satisfaction in the chemistry teaching and learning process was 86.19% and it was high.</dc:description>
	<dc:publisher xml:lang="en-US">Program Studi Pendidikan IPA Fakultas Matematika dan Ilmu Pengetahuan Alam (FMIPA)</dc:publisher>
	<dc:contributor xml:lang="en-US"></dc:contributor>
	<dc:date>2019-03-28</dc:date>
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	<dc:source xml:lang="en-US">Jurnal Pendidikan IPA Indonesia; Vol 8, No 1 (2019): March 2019; 101-109</dc:source>
	<dc:source>2089-4392</dc:source>
	<dc:source>2339-1286</dc:source>
	<dc:source>10.15294/jpii.v8i1</dc:source>
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	<dc:rights xml:lang="en-US">Copyright (c) 2019 Jurnal Pendidikan IPA Indonesia</dc:rights>
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