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THE CONCEPTUAL MODELS OF E-SERVICE QUALITY TO INCREASE COMMITMENT WAQIF

JEBIS (Jurnal Ekonomi dan Bisnis Islam) · Vol. 7 No. 2 (2021) · hlm. 289–307

DOI
10.20473/jebis.v7i2.27581
ISSN
2527-3027, 2442-6563
Terbit
2021-11-30
Penerbit
Universitas Airlangga
Bahasa
eng
Lisensi
creativecommons.org/licenses/by-nc-sa/4.0

Abstrak

This study aims to conceptualize the relationship between e-service quality and commitment waqif through e-trust with the moderator variables of communication and religiosity. The conceptual framework was developed from social exchange theory and previous literature on commitment. Nine propositions raised in this study consist of five proposed antecedents of e-service quality, namely environment quality, promotion quality, information quality, system quality, and outcome quality. Then the communication and religiosity factors are proposed no longer as determinants of commitment but as moderators, and e-trust is offered to be a mediator variable between e-service quality and commitment waqif. Many factors can affect commitment waqif, but this study only focuses on the effect of e-service quality. With this conceptual model, it is hoped that the donation platform manager can improve the e-service quality so that donors are loyal to donate through electronic services. In addition, to ease the burden on the government in collecting cash waqf funds and reach the potential that has been set faster. Further researchers can conduct empirical studies by proving all the arguments that have been put forward, also can use other factors that can affect commitment waqif.

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  • Universitas Airlangga
  • Muhammadiyah University of Surakarta
  • Universitas Negeri Surabaya
  • Universitas Muhammadiyah Kendari
  • Universiti Sains Malaysia
  • Universiti Teknologi MARA
  • Yarmouk University
  • Organisasi lain
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Rekan penulisOrganisasiArtikel bersama
Yan Putra TimurUniversitas Negeri Surabaya4
Anwar Allah PitchayUniversiti Sains Malaysia3
La Ode AlimusaUniversitas Muhammadiyah Kendari2
Sri HerianingrumUniversitas Airlangga2
Shafinar Binti IsmailUniversiti Teknologi MARA2
Dyah Permata SariUniversitas Negeri Surabaya1
Muhammad RifqiYarmouk University1
Hasan AedyUniversitas Halu Oleo1
Adinda Septiani MUniversitas Muhammadiyah Kendari1
Hariyanto HariyantoUniversitas Islam Negeri Profesor Kiai Haji Saifuddin Zuhri Purwokerto1
Sulistya RusgiantoUniversitas Airlangga1
Azhar AlamMuhammadiyah University of Surakarta1
Danang Dwi NurrochmanMuhammadiyah University of Surakarta1
Estina RahmawatiMuhammadiyah University of Surakarta1
Rifki Fajar SubekhiUniversitas Airlangga1
Angga Khoerul UmamUniversitas Airlangga1
Fadillah Nur SyafiraUniversitas Airlangga1
Yusuf KurniawanBandung Institute of Technology1
Hindah MustikaSekolah Tinggi Ilmu Ekonomi Indonesia Surabaya1
Muhamad WahyudiAfiliasi tidak diketahui1
Nailul AuthorUniversitas Airlangga1
Siti ZulaikhaUniversitas Airlangga1
Mohamed BattourA'Sharqiyah University1
Usman JamiluAfiliasi tidak diketahui1
Rheza HermawanUniversitas Airlangga1
Moh. HuzainiUniversity of Mataram1
Yahya NjieJiangsu University1
Noraini Mohd AriffinInternational Islamic University Malaysia1
Lina Nugraha RaniUniversitas Airlangga1
Melananda Risky AuliaUniversitas Airlangga1
Nani SuhartiniSultan Ageng Tirtayasa University1

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Sumber metadata: OAI-PMH (metadata jurnal) https://e-journal.unair.ac.id/JEBIS/oai, pertama di-harvest 8 Nov 2026, terakhir terlihat 8 Nov 2026.
Metadata asli (oai_dc) 
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	<dc:title xml:lang="en-US">THE CONCEPTUAL MODELS OF E-SERVICE QUALITY TO INCREASE COMMITMENT WAQIF</dc:title>
	<dc:creator>Purbasari, Lintang Titian</dc:creator>
	<dc:creator>Ratnasari, Ririn Tri</dc:creator>
	<dc:subject xml:lang="en-US">Cash Waqf</dc:subject>
	<dc:subject xml:lang="en-US">Commitment</dc:subject>
	<dc:subject xml:lang="en-US">Charitable Giving Behaviour</dc:subject>
	<dc:subject xml:lang="en-US">Social Exchange Theory</dc:subject>
	<dc:subject xml:lang="en-US">E-Service Quality</dc:subject>
	<dc:description xml:lang="en-US">This study aims to conceptualize the relationship between e-service quality and commitment waqif through e-trust with the moderator variables of communication and religiosity. The conceptual framework was developed from social exchange theory and previous literature on commitment. Nine propositions raised in this study consist of five proposed antecedents of e-service quality, namely environment quality, promotion quality, information quality, system quality, and outcome quality. Then the communication and religiosity factors are proposed no longer as determinants of commitment but as moderators, and e-trust is offered to be a mediator variable between e-service quality and commitment waqif. Many factors can affect commitment waqif, but this study only focuses on the effect of e-service quality. With this conceptual model, it is hoped that the donation platform manager can improve the e-service quality so that donors are loyal to donate through electronic services. In addition, to ease the burden on the government in collecting cash waqf funds and reach the potential that has been set faster. Further researchers can conduct empirical studies by proving all the arguments that have been put forward, also can use other factors that can affect commitment waqif. </dc:description>
	<dc:publisher xml:lang="en-US">Universitas Airlangga</dc:publisher>
	<dc:date>2021-11-30</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en-US">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://e-journal.unair.ac.id/JEBIS/article/view/27581</dc:identifier>
	<dc:identifier>10.20473/jebis.v7i2.27581</dc:identifier>
	<dc:source xml:lang="en-US">Jurnal Ekonomi dan Bisnis Islam (Journal of Islamic Economics and Business); Vol. 7 No. 2 (2021): JULY-DECEMBER 2021; 289 – 307</dc:source>
	<dc:source>2527-3027</dc:source>
	<dc:source>2442-6563</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://e-journal.unair.ac.id/JEBIS/article/view/27581/16468</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2021 JEBIS (Jurnal Ekonomi dan Bisnis Islam) |  JOURNAL OF ISLAMIC ECONOMICS AND BUSINESS</dc:rights>
	<dc:rights xml:lang="en-US">http://creativecommons.org/licenses/by-nc-sa/4.0</dc:rights>
</oai_dc:dc>