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Strategic Management for IT Services on Outsourcing Security Company

Journal of Information Systems Engineering and Business Intelligence · Vol. 4 No. 1 (2018) · pp. 46–56

DOI
10.20473/jisebi.4.1.46-56
ISSN
2443-2555, 2598-6333
Published
2018-04-28
Publisher
Universitas Airlangga
Language
eng

Abstract

Information Technology (IT) is used by many organizations to enhance competitive advantage, but many outsource security firms have not used IT in their business processes. In this research, we will design Strategic Management for IT Services for outsourcing security company. We use an outsourcing security company as a case study of IT Strategy Management for IT Services development. The purpose of this study is to create an IT services strategy for security outsourcing companies. The framework used is the ITIL (Information Technology Infrastructure Library) framework service strategy in strategy management for IT services process. There are several steps taken in the making of the strategy: (a) Strategic assessment stage to analyzed internal and external factors of the company. (b) Strategy generation by creating the strategic plan. (c) Strategy execution to determine the tactical plan. And (d) strategy measurement and evaluation. This study produced the proposed IT service system that suits the needs of the company in the form of strategic, tactical plans and strategy measurement. This result can be used as the foundations of IT service development in outsourcing security company. In the process of this study, we work closely with stakeholders; every work product has been verified and validated by stakeholders.

Keywords

Collaboration network of the authors

40 authors · 104 co-authorship links · 23 across different organisations · showing the 40 most connected

Hover or tap a name to highlight its co-authors. Double-click to open the author's page.

  • Universitas Airlangga
  • King Abdulaziz University
  • Universiti Teknologi MARA
  • Swinburne University of Technology
  • Edith Cowan University
  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
Show as table
Co-authorOrganisationJoint articles
Army JustitiaUniversitas Airlangga3
Taufik TaufikUniversitas Airlangga3
Badrus ZamanUniversitas Airlangga2
Ahmad Hoirul BasoriKing Abdulaziz University2
Halim Wildan AwalurahmanUniversitas Airlangga2
Shukor Sanim Mohd FauziUniversiti Teknologi MARA2
Eva HariyantiUniversitas Airlangga2
Indah SafarinaUniversitas Airlangga2
Fadhlin A ArifAffiliation unknown1
Soegianto SoelistionoAffiliation unknown1
Gamas Namara AkbarAffiliation unknown1
Eka Mala Sari RochmanAffiliation unknown1
Khusnul AinUniversitas Airlangga1
Osmalina Nur RahmaUniversitas Airlangga1
Richa VaryanUniversitas Airlangga1
Sayyidul Istighfar IttaqilahAffiliation unknown1
Danny Sanjaya ArfensiaAffiliation unknown1
Tiara Dyah SosialitaAffiliation unknown1
Fitriyatul QulubUniversitas Airlangga1
Rifai ChaiSwinburne University of Technology1
Audrey Maximillian HerliUniversitas Airlangga1
Purbandini SoeparmanUniversitas Airlangga1
Vierdy Sulfianto RahmadaniUniversitas Airlangga1
Abdulloh FakihUniversitas Airlangga1
Muhammad Zaky ErdiansyahUniversitas Airlangga1
Purbandini PurbandiniUniversitas Airlangga1
Irfan Nur AuliaUniversitas Airlangga1
Indah WerdiningsihUniversitas Airlangga1
Bagus Fery YantoUniversitas Airlangga1
Ferry JieEdith Cowan University1
Ira PuspitasariUniversitas Airlangga1
Elzha Odie SyahputraAffiliation unknown1
Fadel HarrisUniversitas Airlangga1
Ibrahim Hafizhan WitsqaUniversitas Airlangga1
Andi Besse Firdausiah MansurKing Abdulaziz University1
Ersalina TrisnawatiUniversitas Airlangga1
Nouf Atiahallah AlghanmiKing Abdulaziz University1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://e-journal.unair.ac.id/JISEBI/oai, first harvested 29 Okt 2026, last seen 1 Nov 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en-US">Strategic Management for IT Services on Outsourcing Security Company</dc:title>
	<dc:creator>Wijaya, Lydia</dc:creator>
	<dc:creator>Raharjana, Indra Kharisma</dc:creator>
	<dc:creator>Purwanti, Endah</dc:creator>
	<dc:subject xml:lang="en-US">IT Services</dc:subject>
	<dc:subject xml:lang="en-US">Information Technology</dc:subject>
	<dc:subject xml:lang="en-US">Infrastructure Library Service Strategy</dc:subject>
	<dc:subject xml:lang="en-US">Strategy Management</dc:subject>
	<dc:description xml:lang="en-US">Information Technology (IT) is used by many organizations to enhance competitive advantage, but many outsource security firms have not used IT in their business processes. In this research, we will design Strategic Management for IT Services for outsourcing security company. We use an outsourcing security company as a case study of IT Strategy Management for IT Services development. The purpose of this study is to create an IT services strategy for security outsourcing companies. The framework used is the ITIL (Information Technology Infrastructure Library) framework service strategy in strategy management for IT services process. There are several steps taken in the making of the strategy: (a) Strategic assessment stage to analyzed internal and external factors of the company. (b) Strategy generation by creating the strategic plan. (c) Strategy execution to determine the tactical plan. And (d) strategy measurement and evaluation. This study produced the proposed IT service system that suits the needs of the company in the form of strategic, tactical plans and strategy measurement. This result can be used as the foundations of IT service development in outsourcing security company. In the process of this study, we work closely with stakeholders; every work product has been verified and validated by stakeholders.</dc:description>
	<dc:publisher xml:lang="en-US">Universitas Airlangga</dc:publisher>
	<dc:date>2018-04-28</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://e-journal.unair.ac.id/JISEBI/article/view/7709</dc:identifier>
	<dc:identifier>10.20473/jisebi.4.1.46-56</dc:identifier>
	<dc:source xml:lang="en-US">Journal of Information Systems Engineering and Business Intelligence; Vol. 4 No. 1 (2018): April; 46-56</dc:source>
	<dc:source>2443-2555</dc:source>
	<dc:source>2598-6333</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://e-journal.unair.ac.id/JISEBI/article/view/7709/4812</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2018 The Authors. Published by Universitas Airlangga.</dc:rights>
</oai_dc:dc>