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How Organizational Culture Affects Information System Success: The Case of an Indonesia IT-Based Company

Journal of Information Systems Engineering and Business Intelligence · Vol. 4 No. 2 (2018) · pp. 84–95

DOI
10.20473/jisebi.4.2.84-95
ISSN
2443-2555, 2598-6333
Published
2018-10-28
Publisher
Universitas Airlangga
Language
eng

Abstract

This research aims at exploring the effect of organizational culture, especially clan culture, toward the success of information system implementation. A conceptual model of information system success had been developed by integrating DeLone-McLean model, technology acceptance model (TAM), unified theory of acceptance and use of technology (UTAUT). Competing values model (CVM) is being used for organizational model, as such the assessment for organizational culture is using organizational culture assessment instrument (OCAI). To test the proposed conceptual model, empirical study was conducted at a IT-based company using questionnaire and gave the total of 319 usable data samples. The data analysis is using SmartPLS3 due to the abnormality of data distribution. The OCAI assessment shows that the company has a tendency toward clan culture which is quite unexpected for an IT-based company. However, further analysis shows that the company has successfully mixed clan culture with the less-dominant types of culture to create a conducive culture for the success of information system implementation. This study sheds light on IT implementation for business organizations especially the ones which have clan culture as a dominant culture embedded in their organizations.

Keywords

Collaboration network of the authors

7 authors · 13 co-authorship links · 7 across different organisations

Hover or tap a name to highlight its co-authors. Double-click to open the author's page.

  • Bandung Institute of Technology
  • Padjadjaran University
  • Telkom University
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
Show as table
Co-authorOrganisationJoint articles
Dwi LarsoBandung Institute of Technology1
Leo AldiantoBandung Institute of Technology1
Ina PrimianaPadjadjaran University1
Grisna AnggadwitaTelkom University1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://e-journal.unair.ac.id/JISEBI/oai, first harvested 29 Okt 2026, last seen 1 Nov 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en-US">How Organizational Culture Affects Information System Success: The Case of an Indonesia IT-Based Company</dc:title>
	<dc:creator>Mardiana, Siti</dc:creator>
	<dc:creator>Tjakraatmadja, Jann H</dc:creator>
	<dc:creator>Aprianingsih, Atik</dc:creator>
	<dc:subject xml:lang="en-US">Information system success</dc:subject>
	<dc:subject xml:lang="en-US">DeLone-McLean model</dc:subject>
	<dc:subject xml:lang="en-US">User acceptance</dc:subject>
	<dc:subject xml:lang="en-US">Organizational culture</dc:subject>
	<dc:subject xml:lang="en-US">OCAI</dc:subject>
	<dc:subject xml:lang="en-US">SmartPLS3</dc:subject>
	<dc:description xml:lang="en-US">This research aims at exploring the effect of organizational culture, especially clan culture, toward the success of information system implementation. A conceptual model of information system success had been developed by integrating DeLone-McLean model, technology acceptance model (TAM), unified theory of acceptance and use of technology (UTAUT). Competing values model (CVM) is being used for organizational model, as such the assessment for organizational culture is using organizational culture assessment instrument (OCAI). To test the proposed conceptual model, empirical study was conducted at a IT-based company using questionnaire and gave the total of 319 usable data samples. The data analysis is using SmartPLS3 due to the abnormality of data distribution. The OCAI assessment shows that the company has a tendency toward clan culture which is quite unexpected for an IT-based company. However, further analysis shows that the company has successfully mixed clan culture with the less-dominant types of culture to create a conducive culture for the success of information system implementation. This study sheds light on IT implementation for business organizations especially the ones which have clan culture as a dominant culture embedded in their organizations. </dc:description>
	<dc:publisher xml:lang="en-US">Universitas Airlangga</dc:publisher>
	<dc:date>2018-10-28</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://e-journal.unair.ac.id/JISEBI/article/view/9079</dc:identifier>
	<dc:identifier>10.20473/jisebi.4.2.84-95</dc:identifier>
	<dc:source xml:lang="en-US">Journal of Information Systems Engineering and Business Intelligence; Vol. 4 No. 2 (2018): October; 84-95</dc:source>
	<dc:source>2443-2555</dc:source>
	<dc:source>2598-6333</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://e-journal.unair.ac.id/JISEBI/article/view/9079/5662</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2018 The Authors. Published by Universitas Airlangga.</dc:rights>
</oai_dc:dc>