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Evaluation of Success and Failure Factors for Maternal and Child Health in Integrated Healthcare Center Information Systems (IHCIS) Using the HOT-Fit Method

Journal of Information Systems Engineering and Business Intelligence · Vol. 10 No. 1 (2024) · pp. 152–166

DOI
10.20473/jisebi.10.1.152-166
ISSN
2443-2555, 2598-6333
Published
2024-02-28
Publisher
Universitas Airlangga
Language
eng
License
creativecommons.org/licenses/by/4.0

Abstract

Background: Maternal and child health in Integrated Healthcare Center Information Systems (IHCIS) has been implemented in several community health centers. Some have been implemented successfully, but others have failed. Many factors influence the success and failure of IHCIS implementation. Thus, knowing these factors can be used to assist the decision-making process in implementing IHCIS. Objective: This research aims to determine the factors affecting the success and failure of IHCIS for maternal and child health using the HOT-Fit (Human, Organization, Technology, and Fit) model. Methods: This research begins with preliminary research to identify the problem, determine research variables, and collect data. It uses quantitative and qualitative approaches. A quantitative approach is conducted at locations that have successfully implemented IHCIS. The data collection instrument uses a questionnaire. A qualitative approach was conducted in locations that were still experiencing failure in implementing IHCIS. Data collection techniques through direct interviews. Results: Organizational factors do not fully determine the success or failure of the information system. Factors supporting the success of IHCIS are human (user satisfaction and system use) and technological factors (quality of information and the quality of service). However, technology (system quality and information quality) is the main factor in the failure of IHCIS implementation. Problems with system quality include the system login, limited access to the internet, and an information system that is not in accordance with requirements. The perceived information obstacle is that the system is not yet integrated, and the information produced is incomplete. Conclusion: To satisfy requirements, the information and system qualities must be enhanced. Implementing IHCIS requires an appropriate strategy according to local circumstances and conditions. This approach involves human, organizational, and technological factors. Keywords: Community Health Workers, Evaluation, HOT-Fit, Integrated Healthcare Center Information Systems, Success Factors

Collaboration network of the authors

8 authors · 10 co-authorship links · 2 across different organisations

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  • Islamic University of Indonesia
  • Muhammadiyah University of Yogyakarta
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
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Co-authorOrganisationJoint articles
Izzati MuhimmahIslamic University of Indonesia1
Indrayanti IndrayantiMuhammadiyah University of Yogyakarta1
Hepi WahyuningsihIslamic University of Indonesia1
Dono Catur PrasetyoIslamic University of Indonesia1
Isnatin MiladiyahIslamic University of Indonesia1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://e-journal.unair.ac.id/JISEBI/oai, first harvested 29 Okt 2026, last seen 29 Okt 2026.
Original metadata (oai_dc) 
<oai_dc:dc xmlns="http://www.openarchives.org/OAI/2.0/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:oai_dc="http://www.openarchives.org/OAI/2.0/oai_dc/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/  http://www.openarchives.org/OAI/2.0/oai_dc.xsd">
	<dc:title xml:lang="en-US">Evaluation of Success and Failure Factors for Maternal and Child Health in Integrated Healthcare Center Information Systems (IHCIS) Using the HOT-Fit Method</dc:title>
	<dc:creator>Hardiyanti, Cicin</dc:creator>
	<dc:creator>Kusumadewi, Sri</dc:creator>
	<dc:creator>Kurniawan, Rahadian</dc:creator>
	<dc:description xml:lang="en-US">Background: Maternal and child health in Integrated Healthcare Center Information Systems (IHCIS) has been implemented in several community health centers. Some have been implemented successfully, but others have failed. Many factors influence the success and failure of IHCIS implementation. Thus, knowing these factors can be used to assist the decision-making process in implementing IHCIS.
Objective: This research aims to determine the factors affecting the success and failure of IHCIS for maternal and child health using the HOT-Fit (Human, Organization, Technology, and Fit) model.
Methods: This research begins with preliminary research to identify the problem, determine research variables, and collect data. It uses quantitative and qualitative approaches. A quantitative approach is conducted at locations that have successfully implemented IHCIS. The data collection instrument uses a questionnaire. A qualitative approach was conducted in locations that were still experiencing failure in implementing IHCIS. Data collection techniques through direct interviews.
Results: Organizational factors do not fully determine the success or failure of the information system. Factors supporting the success of IHCIS are human (user satisfaction and system use) and technological factors (quality of information and the quality of service). However, technology (system quality and information quality) is the main factor in the failure of IHCIS implementation. Problems with system quality include the system login, limited access to the internet, and an information system that is not in accordance with requirements. The perceived information obstacle is that the system is not yet integrated, and the information produced is incomplete.
Conclusion: To satisfy requirements, the information and system qualities must be enhanced. Implementing IHCIS requires an appropriate strategy according to local circumstances and conditions. This approach involves human, organizational, and technological factors.
 
Keywords: Community Health Workers, Evaluation, HOT-Fit, Integrated Healthcare Center Information Systems, Success Factors</dc:description>
	<dc:publisher xml:lang="en-US">Universitas Airlangga</dc:publisher>
	<dc:date>2024-02-28</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://e-journal.unair.ac.id/JISEBI/article/view/49390</dc:identifier>
	<dc:identifier>10.20473/jisebi.10.1.152-166</dc:identifier>
	<dc:source xml:lang="en-US">Journal of Information Systems Engineering and Business Intelligence; Vol. 10 No. 1 (2024): February; 152-166</dc:source>
	<dc:source>2443-2555</dc:source>
	<dc:source>2598-6333</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://e-journal.unair.ac.id/JISEBI/article/view/49390/28057</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2024 The Authors. Published by Universitas Airlangga.</dc:rights>
	<dc:rights xml:lang="en-US">http://creativecommons.org/licenses/by/4.0</dc:rights>
</oai_dc:dc>