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Analyzing Variances in User Story Characteristics: A Comparative Study of Stakeholders with Diverse Domain and Technical Knowledge in Software Requirements Elicitation

Journal of Information Systems Engineering and Business Intelligence · Vol. 10 No. 1 (2024) · pp. 110–125

DOI
10.20473/jisebi.10.1.110-125
ISSN
2443-2555, 2598-6333
Published
2024-02-28
Publisher
Universitas Airlangga
Language
eng
License
creativecommons.org/licenses/by/4.0

Abstract

Background: In Agile software development, an essential initial stage is eliciting software requirements. This process engages stakeholders to achieve comprehensive results. However, a common issue is the variance in domain and technical knowledge among stakeholders, potentially impacting the quality of software requirements elicitation. Objective: Understanding the characteristics of user stories produced by stakeholders becomes crucial, particularly considering the differences in domain and technical knowledge. This study aims to compare the characteristics of user stories generated by stakeholders with varying backgrounds in domain and technical expertise. Methods: The initial step involves categorizing respondents into distinct stakeholder groups. Three stakeholders are involved in this study, constituting a combination of those with high and low technical and domain knowledge. Subsequently, data collection of user stories is conducted across various case studies. Finally, the acquired user stories are analyzed for further insights. Results: The analysis reveals variations in user stories generated by the three stakeholder categories across the three case studies. Stakeholders with domain knowledge tend to focus on 'what' aspects with task elements and 'why' aspects with hard-goal elements. Meanwhile, technical knowledge crafts user stories with capability elements in the 'what' aspect. Utilizing the QUS framework, it is evident that technical knowledge consistently produces a higher number of high-quality user stories across all quality categories, Conclusion: The contribution offered by this study lies in determining the distinct characteristics of user stories produced by different types of stakeholders, focusing on disparities in domain and technical knowledge. The study highlights the comparison of various characteristics of user story elements, such as hard-goals, soft-goals, tasks, or capabilities, and assesses the quality of user stories based on the user story framework. Additionally, it endorse the importance of process innovation in shaping the requirements gathering process and subsequently influencing the quality of user stories. Keywords: User story, Agile Software Development, Requirements Elicitation, Stakeholder, Domain Knowledge, Process Innovation

Collaboration network of the authors

40 authors · 84 co-authorship links · 28 across different organisations · showing the 40 most connected

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  • Universitas Airlangga
  • King Abdulaziz University
  • Universitas Muhammadiyah Parepare
  • Institut Teknologi Sepuluh Nopember
  • Universiti Teknologi MARA
  • Universitas Halu Oleo
  • Saudi Arabia Basic Industries (Saudi Arabia)
  • Other organisations
  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
Show as table
Co-authorOrganisationJoint articles
Norazah YusofKing Abdulaziz University5
Army JustitiaUniversitas Airlangga3
Hani Moaiteq AljahdaliKing Abdulaziz University3
Halim Wildan AwalurahmanUniversitas Airlangga3
Omar BarukabKing Abdulaziz University2
Endah PurwantiUniversitas Airlangga2
Badrus ZamanUniversitas Airlangga2
Shukor Sanim Mohd FauziUniversiti Teknologi MARA2
Eva HariyantiUniversitas Airlangga2
Abd. Rahman SalehUniversitas Muhammadiyah Parepare2
Usnul LetariUniversitas Muhammadiyah Parepare2
Irma IrmaUniversitas Muhammadiyah Parepare2
Tajuddin TajuddinUniversitas Muhammadiyah Parepare2
Vierdy Sulfianto RahmadaniUniversitas Airlangga2
Muhammad Zaky ErdiansyahUniversitas Airlangga2
Purbandini PurbandiniUniversitas Airlangga2
Sarwosri SarwosriInstitut Teknologi Sepuluh Nopember1
Wahyu Budi SurastyoAffiliation unknown1
Andi TenriawaruUniversitas Halu Oleo1
Fajar BaskoroInstitut Teknologi Sepuluh Nopember1
Darlis Heru MurtiInstitut Teknologi Sepuluh Nopember1
Audrey Maximillian HerliUniversitas Airlangga1
Purbandini SoeparmanUniversitas Airlangga1
Indah SafarinaUniversitas Airlangga1
Abdulloh FakihUniversitas Airlangga1
Nur ArdistaUniversitas Airlangga1
Irfan Nur AuliaUniversitas Airlangga1
Lydia WijayaUniversitas Airlangga1
Abdullah M. Al-Ghalib Al-SharifSaudi Arabia Basic Industries (Saudi Arabia)1
Atiah O. Faraj AL-OufiAffiliation unknown1
Alaa Omran AlmagrabiKing Abdulaziz University1
Ferry JieEdith Cowan University1
Ira PuspitasariUniversitas Airlangga1
Elzha Odie SyahputraAffiliation unknown1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://e-journal.unair.ac.id/JISEBI/oai, first harvested 29 Okt 2026, last seen 29 Okt 2026.
Original metadata (oai_dc) 
<oai_dc:dc xmlns="http://www.openarchives.org/OAI/2.0/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:oai_dc="http://www.openarchives.org/OAI/2.0/oai_dc/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/  http://www.openarchives.org/OAI/2.0/oai_dc.xsd">
	<dc:title xml:lang="en-US">Analyzing Variances in User Story Characteristics: A Comparative Study of Stakeholders with Diverse Domain and Technical Knowledge in Software Requirements Elicitation </dc:title>
	<dc:creator>Trisnawati, Ersalina </dc:creator>
	<dc:creator>Raharjana, Indra Kharisma</dc:creator>
	<dc:creator>Taufik, Taufik</dc:creator>
	<dc:creator>Basori, Ahmad Hoirul </dc:creator>
	<dc:creator>Alghanmi, Nouf Atiahallah </dc:creator>
	<dc:creator>Mansur, Andi Besse Firdausiah </dc:creator>
	<dc:description xml:lang="en-US">Background: In Agile software development, an essential initial stage is eliciting software requirements. This process engages stakeholders to achieve comprehensive results. However, a common issue is the variance in domain and technical knowledge among stakeholders, potentially impacting the quality of software requirements elicitation.
Objective: Understanding the characteristics of user stories produced by stakeholders becomes crucial, particularly considering the differences in domain and technical knowledge. This study aims to compare the characteristics of user stories generated by stakeholders with varying backgrounds in domain and technical expertise.
Methods: The initial step involves categorizing respondents into distinct stakeholder groups. Three stakeholders are involved in this study, constituting a combination of those with high and low technical and domain knowledge. Subsequently, data collection of user stories is conducted across various case studies. Finally, the acquired user stories are analyzed for further insights.
Results: The analysis reveals variations in user stories generated by the three stakeholder categories across the three case studies. Stakeholders with domain knowledge tend to focus on 'what' aspects with task elements and 'why' aspects with hard-goal elements. Meanwhile, technical knowledge crafts user stories with capability elements in the 'what' aspect. Utilizing the QUS framework, it is evident that technical knowledge consistently produces a higher number of high-quality user stories across all quality categories,
Conclusion: The contribution offered by this study lies in determining the distinct characteristics of user stories produced by different types of stakeholders, focusing on disparities in domain and technical knowledge. The study highlights the comparison of various characteristics of user story elements, such as hard-goals, soft-goals, tasks, or capabilities, and assesses the quality of user stories based on the user story framework. Additionally, it endorse the importance of process innovation in shaping the requirements gathering process and subsequently influencing the quality of user stories.
 
Keywords: User story, Agile Software Development, Requirements Elicitation, Stakeholder, Domain Knowledge, Process Innovation</dc:description>
	<dc:publisher xml:lang="en-US">Universitas Airlangga</dc:publisher>
	<dc:date>2024-02-28</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://e-journal.unair.ac.id/JISEBI/article/view/54084</dc:identifier>
	<dc:identifier>10.20473/jisebi.10.1.110-125</dc:identifier>
	<dc:source xml:lang="en-US">Journal of Information Systems Engineering and Business Intelligence; Vol. 10 No. 1 (2024): February; 110-125</dc:source>
	<dc:source>2443-2555</dc:source>
	<dc:source>2598-6333</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://e-journal.unair.ac.id/JISEBI/article/view/54084/28054</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2024 The Authors. Published by Universitas Airlangga.</dc:rights>
	<dc:rights xml:lang="en-US">http://creativecommons.org/licenses/by/4.0</dc:rights>
</oai_dc:dc>