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Motivations and Potential Solutions in Developing a Knowledge Management System for Organization at Higher Education: A Systematic Literature Review

Journal of Information Systems Engineering and Business Intelligence · Vol. 10 No. 2 (2024) · pp. 270–289

DOI
10.20473/jisebi.10.2.270-289
ISSN
2443-2555, 2598-6333
Published
2024-06-28
Publisher
Universitas Airlangga
Language
eng
License
creativecommons.org/licenses/by/4.0

Abstract

Background: Amidst a rapidly evolving digital landscape that accelerates the flow of information, higher education institutions face the unique challenge of managing vast and dynamic knowledge resources. This research delves into the motivations and innovative solutions for developing Knowledge Management Systems (KMS), which is key to optimizing knowledge resource utilization and enhancing academic collaboration. Objective: This research provides a comprehensive mapping of problems and solutions for developing university knowledge management systems based on previous research. Not only that, but the results of this study also suggest three future research studies that can be adopted. Methods: This study used the Kitchenham systematic literature review method. The author uses literature in the form of journals and conference proceedings published from 2019 to 2023. Twenty-three articles were used for this study from 5 databases, such as ACM, ProQuest, Scopus, Taylor & Francis, and IEEE Xplore. Results: This study reveals research trends in knowledge management systems within higher education, examining aspects such as country, data collection methods, research methodologies, and theoretical frameworks. The main problems motivating the development of KMS are identified and categorized based on the people, process, and technology framework. In overcoming these problems in the university business process, there are several alternative solutions, both in the form of requirements and systems. Thus, the results of this study seek to provide guidelines for future research to adopt alternative solutions from this research and develop KMS to provide new solutions. Conclusion: This study advances knowledge about various trends, motivations, requirements, and system solutions to address KMS problems in higher education. The authors' research results can add valuable insights to improve our understanding of the development of KMS in universities in various countries. Future research can identify new potential in KMS in business processes currently running in a university with appropriate methodologies. Keywords: Knowledge management system, higher education, systematic literature review, problem, solution

Collaboration network of the authors

36 authors · 98 co-authorship links · 31 across different organisations

Hover or tap a name to highlight its co-authors. Double-click to open the author's page.

  • University of Indonesia
  • National Research and Innovation Agency
  • Institut Pariwisata Trisakti
  • Perbanas Institute
  • Universitas Teknokrat Indonesia
  • Badan Pusat Statistik
  • Bakrie University
  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
Show as table
Co-authorOrganisationJoint articles
Betty PurwandariUniversity of Indonesia6
Sofian LusaInstitut Pariwisata Trisakti4
Mardiana PurwaningsihPerbanas Institute3
Rahma DestrianiUniversity of Indonesia3
Raihansyah Yoga AdhitamaUniversity of Indonesia3
Ryan Randy SuryonoUniversitas Teknokrat Indonesia2
Rini MuliahatiAffiliation unknown1
Herlambang PermadiBadan Pusat Statistik1
Puja Putri AbdullahUniversity of Indonesia1
Rina RahmawatiUniversity of Indonesia1
Assaf AriefUniversity of Indonesia1
Prasetyo AdiUniversity of Indonesia1
Hisyam AthayaUniversity of Indonesia1
Sari SisilianingsihUniversity of Indonesia1
Andre NurrohmanUniversity of Indonesia1
Ferdian Maulana AkbarUniversity of Indonesia1
Robby HermansyahUniversity of Indonesia1
Nadya SafitriUniversity of Indonesia1
Damayanti ElisabethUniversity of Indonesia1
Yeni ApriyanaAffiliation unknown1
Raden TrimanadiAffiliation unknown1
Rias Kumalasari DeviUniversity of Indonesia1
KautsarinaAffiliation unknown1
Muhamad Adhytia Wana Putra RahmadhanUniversity of Indonesia1
Kautsarina KautsarinaAffiliation unknown1
Rima AlvianiUniversity of Indonesia1
Elin CahyaningsihBakrie University1
Iqbal Caraka AltinoUniversity of Indonesia1
Prasetyo Adi Wibowo PutroUniversity of Indonesia1
Wahyu Setyawan WibowoAffiliation unknown1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://e-journal.unair.ac.id/JISEBI/oai, first harvested 29 Okt 2026, last seen 29 Okt 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en-US">Motivations and Potential Solutions in Developing a Knowledge Management System for Organization at Higher Education: A Systematic Literature Review</dc:title>
	<dc:creator>Maharani, Nandhita Zefania </dc:creator>
	<dc:creator>Kurniawan, Shabrina Salsabila </dc:creator>
	<dc:creator>Sensuse, Dana Indra </dc:creator>
	<dc:creator>Eitiveni, Imairi</dc:creator>
	<dc:creator>Hidayat, Deden Sumirat </dc:creator>
	<dc:creator>Purwaningsih, Erisva Hakiki </dc:creator>
	<dc:description xml:lang="en-US">Background: Amidst a rapidly evolving digital landscape that accelerates the flow of information, higher education institutions face the unique challenge of managing vast and dynamic knowledge resources. This research delves into the motivations and innovative solutions for developing Knowledge Management Systems (KMS), which is key to optimizing knowledge resource utilization and enhancing academic collaboration.
Objective: This research provides a comprehensive mapping of problems and solutions for developing university knowledge management systems based on previous research. Not only that, but the results of this study also suggest three future research studies that can be adopted.
Methods: This study used the Kitchenham systematic literature review method. The author uses literature in the form of journals and conference proceedings published from 2019 to 2023. Twenty-three articles were used for this study from 5 databases, such as ACM, ProQuest, Scopus, Taylor &amp;amp; Francis, and IEEE Xplore.
Results: This study reveals research trends in knowledge management systems within higher education, examining aspects such as country, data collection methods, research methodologies, and theoretical frameworks. The main problems motivating the development of KMS are identified and categorized based on the people, process, and technology framework. In overcoming these problems in the university business process, there are several alternative solutions, both in the form of requirements and systems. Thus, the results of this study seek to provide guidelines for future research to adopt alternative solutions from this research and develop KMS to provide new solutions.
Conclusion: This study advances knowledge about various trends, motivations, requirements, and system solutions to address KMS problems in higher education. The authors' research results can add valuable insights to improve our understanding of the development of KMS in universities in various countries. Future research can identify new potential in KMS in business processes currently running in a university with appropriate methodologies.
 
Keywords: Knowledge management system, higher education, systematic literature review, problem, solution</dc:description>
	<dc:publisher xml:lang="en-US">Universitas Airlangga</dc:publisher>
	<dc:date>2024-06-28</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://e-journal.unair.ac.id/JISEBI/article/view/54976</dc:identifier>
	<dc:identifier>10.20473/jisebi.10.2.270-289</dc:identifier>
	<dc:source xml:lang="en-US">Journal of Information Systems Engineering and Business Intelligence; Vol. 10 No. 2 (2024): June; 270-289</dc:source>
	<dc:source>2443-2555</dc:source>
	<dc:source>2598-6333</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://e-journal.unair.ac.id/JISEBI/article/view/54976/29052</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2024 The Authors. Published by Universitas Airlangga.</dc:rights>
	<dc:rights xml:lang="en-US">http://creativecommons.org/licenses/by/4.0</dc:rights>
</oai_dc:dc>