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Ensuring Fair Business Practices and Consumer Rights: The Role and Impact of Indonesia's Consumer Dispute Settlement Agency

JURNAL HUKUM · Vol. 40 No. 1 (2024) · hlm. 259–271

DOI
10.26532/jh.v40i1.37177
ISSN
2723-6668, 1412-2723
Terbit
2024-10-02
Penerbit
Unissula
Bahasa
en

Abstrak

This research examines the role and impact of Indonesia's Consumer Dispute Settlement Agency (BPSK) in promoting fair business practices and protecting consumer rights in a changing economic environment. It focuses on Consumer Protection Law No. 8 of 1999 and uses a legal research method to analyze how effective BPSK is at resolving disputes between consumers and businesses. The findings show that, while BPSK offers alternative dispute resolution methods like mediation and conciliation, it struggles with issues such as interference from the courts, lack of independence, and limited authority. The Indonesian Supreme Court often overturns BPSK's decisions, which lowers public trust in the agency. Additionally, BPSK's reactive approach to complaints and procedural delays limit its ability to actively protect consumer rights. This study suggests that structural reforms are needed to give BPSK more independence and power, including clearer rules for resolving disputes and the ability to impose penalties for violations. By addressing these challenges, Indonesia can strengthen BPSK's role in protecting consumer rights and ensuring fair business practices, leading to a better legal framework for consumer protection.

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23 penulis · 53 tautan kepenulisan bersama · 33 lintas organisasi

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  • Universitas Kristen Indonesia
  • Institut Bisnis dan Informatika Kesatuan
  • The Honourable Society of Lincoln's Inn
  • Nanyang Technological University
  • City University of New York
  • Astana IT University
  • Sultan Agung Islamic University
  • Organisasi lain
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Tampilkan sebagai tabel
Rekan penulisOrganisasiArtikel bersama
Junimart GirsangNanyang Technological University2
Andrew BetlehnUniversitas Kristen Indonesia1
Md Zubair Kasem KhanCity University of New York1
Mahadi Hasan MirazAstana IT University1
Tomson SitumeangUniversitas Kristen Indonesia1
Gunarto GunartoSultan Agung Islamic University1
Adies KadirAfiliasi tidak diketahui1
Md Adnan KabirUniversity of Trento1
Md Hasnath Kabir FahimUniversity of New Haven1
Moermahadi Soerja DjanegaraInstitut Bisnis dan Informatika Kesatuan1
Agung IriantoroPancasila University1
Bernard NainggolanUniversitas Kristen Indonesia1
Keisha Dearin DafaUniversity of Toronto Scarborough1
Johnson Sahat Maruli Tua MaruliAfiliasi tidak diketahui1
Bernard NainggolanUniversitas Kristen Indonesia1
Eddy DamianUniversitas Kristen Indonesia1
Christopher JohnstoneUniversity of Minnesota1

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Sumber metadata: OAI-PMH (metadata jurnal) http://jurnal.unissula.ac.id/index.php/jurnalhukum/oai, pertama di-harvest 9 Nov 2026, terakhir terlihat 9 Nov 2026.
Metadata asli (oai_dc) 
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	<dc:title xml:lang="en">Ensuring Fair Business Practices and Consumer Rights: The Role and Impact of Indonesia's Consumer Dispute Settlement Agency</dc:title>
	<dc:creator xml:lang="en">Harjono, Dhaniswara K.</dc:creator>
	<dc:creator xml:lang="en">Panjaitan, Hulman</dc:creator>
	<dc:creator xml:lang="en">Soerjadjanegara, Moermahadi</dc:creator>
	<dc:creator xml:lang="en">Susanto, Hendra</dc:creator>
	<dc:creator xml:lang="en">Kamal, Abu Hena Mostofa</dc:creator>
	<dc:creator xml:lang="en">Suwarno, Suwarno</dc:creator>
	<dc:subject xml:lang="en">Consumer Protection</dc:subject>
	<dc:subject xml:lang="en">Legal Framework</dc:subject>
	<dc:subject xml:lang="en">Consumer Disputes</dc:subject>
	<dc:subject xml:lang="en">Alternative Dispute Resolution</dc:subject>
	<dc:subject xml:lang="en">Indonesia</dc:subject>
	<dc:description xml:lang="en">This research examines the role and impact of Indonesia's Consumer Dispute Settlement Agency (BPSK) in promoting fair business practices and protecting consumer rights in a changing economic environment. It focuses on Consumer Protection Law No. 8 of 1999 and uses a legal research method to analyze how effective BPSK is at resolving disputes between consumers and businesses. The findings show that, while BPSK offers alternative dispute resolution methods like mediation and conciliation, it struggles with issues such as interference from the courts, lack of independence, and limited authority. The Indonesian Supreme Court often overturns BPSK's decisions, which lowers public trust in the agency. Additionally, BPSK's reactive approach to complaints and procedural delays limit its ability to actively protect consumer rights. This study suggests that structural reforms are needed to give BPSK more independence and power, including clearer rules for resolving disputes and the ability to impose penalties for violations. By addressing these challenges, Indonesia can strengthen BPSK's role in protecting consumer rights and ensuring fair business practices, leading to a better legal framework for consumer protection.</dc:description>
	<dc:publisher xml:lang="en">Unissula</dc:publisher>
	<dc:date>2024-10-02</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://jurnal.unissula.ac.id/index.php/jurnalhukum/article/view/37177</dc:identifier>
	<dc:identifier>10.26532/jh.v40i1.37177</dc:identifier>
	<dc:source xml:lang="en">Jurnal Hukum; Vol. 40 No. 1 (2024): Jurnal Hukum; 259-271</dc:source>
	<dc:source xml:lang="id">Jurnal Hukum; Vol 40 No 1 (2024): Jurnal Hukum; 259-271</dc:source>
	<dc:source>2723-6668</dc:source>
	<dc:source>1412-2723</dc:source>
	<dc:source>10.26532/jh.v40i1</dc:source>
	<dc:language>en</dc:language>
	<dc:relation>https://jurnal.unissula.ac.id/index.php/jurnalhukum/article/view/37177/10441</dc:relation>
	<dc:rights xml:lang="en">Copyright (c) 2024 Dhaniswara K. Harjono, Hulman Panjaitan, Moermahadi Soerjadjanegara, Suwarno Suwarno</dc:rights>
</oai_dc:dc>