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Management Information System in Evaluation of BCA Mobile Banking Using DeLone and McLean Model

Journal of Applied Engineering and Technological Science (JAETS) · Vol. 2 No. 2 (2021) · hlm. 70–77

DOI
10.37385/jaets.v2i2.217
ISSN
2715-6079, 2715-6087
Terbit
2021-05-09
Penerbit
Yayasan Riset dan Pengembangan Intelektual (YRPI)
Bahasa
en

Abstrak

The investment in information system brings significant impacts on the banking industry because it plays a pivotal role in providing better services and competitive edges. This study evaluated satisfaction level and benefit of the usage of the banking system which is m-Banking using the IS Success Model approach developed by DeLone and McLane in 2003. The population in this study was customers of one of the largest banks in Indonesia, namely Bank Central Asia (BCA) with a sample size of 200 customers. The data were analyzed using Structural Equation Model (SEM) with AMOS. The results showed that the IS Success Model consisting of system quality, information quality and service quality has a significant impact on customer satisfaction in using BCA m-Banking. This study also validates the research conducted by DeLone and McLean (2003) in developing the IS Success Model as a measure of the quality and key to the success of an information system.

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25 penulis · 72 tautan kepenulisan bersama · 41 lintas organisasi

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  • National University of Malaysia
  • Universitas Islam Negeri Sultan Syarif Kasim Riau
  • Islamic University of Riau
  • Institut Bisnis dan Teknologi Pelita Indonesia
  • Nottingham Trent University
  • Netherlands Maritime University College
  • Raffles University
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Rekan penulisOrganisasiArtikel bersama
Ummu Ajirah Abdul RaufNational University of Malaysia6
Maryam Jamilah Asha’ariNational University of Malaysia4
Ainul Huda JamilNational University of Malaysia4
Siti Intan Nurdiana Wong AbdullahNottingham Trent University4
Muhammad Luthfi HamzahUniversitas Islam Negeri Sultan Syarif Kasim Riau2
Fauziah IsmailAfiliasi tidak diketahui2
Amaliyah AmaliyahHasanuddin University2
Siti Norliyana HarunNational University of Malaysia2
Nazaruddin NazaruddinUniversitas Islam Negeri Sultan Syarif Kasim Riau1
Lovi Anisa HultariUniversitas Islam Negeri Sultan Syarif Kasim Riau1
Nusra Izzaty AzizNetherlands Maritime University College1
Nor Amira Syairah ZulkarnainiRaffles University1
Saif AhmedNational University of Malaysia1
Mohd Hafizuddin Syah Bangaan AbdullahNational University of Malaysia1
Nanang HusinUniversitas Negeri Surabaya1
Ragnar Ernst LöfstedtKing's College London1
Paul BrackenYale University1
Rosyidi HamzahIslamic University of Riau1
Zulfadli HamzahIslamic University of Riau1
Mohd Helmi AliAfiliasi tidak diketahui1
Mohammed Masum BillahBGMEA University of Fashion & Technology1
Syed Shah AlamNational University of Malaysia1

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Sumber metadata: OAI-PMH (metadata jurnal) https://journal.yrpipku.com/index.php/jaets/oai, pertama di-harvest 9 Nov 2026, terakhir terlihat 9 Nov 2026.
Metadata asli (oai_dc) 
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	<dc:title xml:lang="en">Management Information System in Evaluation of BCA Mobile Banking Using DeLone and McLean Model</dc:title>
	<dc:creator xml:lang="en">Purwati, Astri Ayu</dc:creator>
	<dc:creator xml:lang="en">Mustafa, Zainol</dc:creator>
	<dc:creator xml:lang="en">Deli, Mazzlida Mat</dc:creator>
	<dc:subject xml:lang="en">IS Success Model</dc:subject>
	<dc:subject xml:lang="en">Mobile Banking</dc:subject>
	<dc:subject xml:lang="en">DeLone and McLean</dc:subject>
	<dc:description xml:lang="en">The investment in information system brings significant impacts on the banking industry because it plays a pivotal role in providing better services and competitive edges. This study evaluated satisfaction level and benefit of the usage of the banking system which is m-Banking using the IS Success Model approach developed by DeLone and McLane in 2003. The population in this study was customers of one of the largest banks in Indonesia, namely Bank Central Asia (BCA) with a sample size of 200 customers. The data were analyzed using Structural Equation Model (SEM) with AMOS. The results showed that the IS Success Model consisting of system quality, information quality and service quality has a significant impact on customer satisfaction in using BCA m-Banking. This study also validates the research conducted by DeLone and McLean (2003) in developing the IS Success Model as a measure of the quality and key to the success of an information system.</dc:description>
	<dc:publisher xml:lang="en">Yayasan Riset dan Pengembangan Intelektual (YRPI)</dc:publisher>
	<dc:date>2021-05-09</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://journal.yrpipku.com/index.php/jaets/article/view/217</dc:identifier>
	<dc:identifier>10.37385/jaets.v2i2.217</dc:identifier>
	<dc:source xml:lang="en">Journal of Applied Engineering and Technological Science (JAETS); Vol. 2 No. 2 (2021): Journal of Applied Engineering and Technological Science (JAETS); 70 - 77</dc:source>
	<dc:source>2715-6079</dc:source>
	<dc:source>2715-6087</dc:source>
	<dc:source>10.37385/jaets.v2i2</dc:source>
	<dc:language>en</dc:language>
	<dc:relation>https://journal.yrpipku.com/index.php/jaets/article/view/217/176</dc:relation>
	<dc:rights xml:lang="en">Copyright (c) 2021 Journal of Applied Engineering and Technological Science (JAETS)</dc:rights>
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