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User Satisfaction Analysis f Service Quality Of Dapodik Applications (Educational Data) Using Servqual Method

Journal of Applied Engineering and Technological Science (JAETS) · Vol. 3 No. 2 (2022) · hlm. 185–189

DOI
10.37385/jaets.v3i2.790
ISSN
2715-6079, 2715-6087
Terbit
2022-06-30
Penerbit
Yayasan Riset dan Pengembangan Intelektual (YRPI)
Bahasa
en

Abstrak

Dapodik is an education data system with a national scale in which there are various kinds of information regarding educational data units. The problem that occurs is that the operator has difficulty if the input data is invalid, so to correct the invalid input data, it is done in the operator's account, while to synchronize the data the operator must first login to the principal's account. In addition, for filling the infrastructure (facilities and infrastructure) operators have difficulty measuring the percentage of damage that occurs to school facilities because they are not in their expertise or field. Therefore, this dapodik application needs to be measured user satisfaction with the quality of its services using the servqual method. This study aims to measure user satisfaction in using the dapodik application on the quality of its services using the servqual method. The results of the measurement can be concluded that the empathy dimension, H5 (-1.03) should be further improved because the value of user dissatisfaction is higher. In addition, based on tangible values, reliability, responsiveness and assurance are still not good, so it is necessary to improve the quality of dapodik application services.

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40 penulis · 122 tautan kepenulisan bersama · 26 lintas organisasi · menampilkan 40 yang paling banyak terhubung

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  • Universitas Negeri Padang
  • Universitas Lancang Kuning
  • State University of Medan
  • Poltekkes Kemenkes Yogyakarta
  • Tun Hussein Onn University of Malaysia
  • Western Sydney University
  • Mulawarman University
  • Afiliasi tidak diketahui
  • Organisasi berbeda
  • Organisasi sama
  • Afiliasi tidak diketahui
  • Garis lebih tebal = lebih banyak artikel bersama · lingkaran lebih besar = lebih banyak artikel
Tampilkan sebagai tabel
Rekan penulisOrganisasiArtikel bersama
Purwantono PurwantonoUniversitas Negeri Padang4
Hendri NurdinUniversitas Negeri Padang3
Yuvi DarmayunataUniversitas Lancang Kuning2
Febrizal Alfarasy SyamUniversitas Lancang Kuning2
Andre KurniawanUniversitas Negeri Padang2
Primawati PrimawatiUniversitas Negeri Padang2
Batu Mahadi SiregarState University of Medan2
Walhidayat WalhidayatUniversitas Lancang Kuning2
Lidwina HarefaUniversitas Lancang Kuning2
Sutejo SutejoPoltekkes Kemenkes Yogyakarta2
Alvien KhardinAfiliasi tidak diketahui1
ArwizetAfiliasi tidak diketahui1
Mukhlidi MuskhirAfiliasi tidak diketahui1
Tze Kiong TeeTun Hussein Onn University of Malaysia1
Rizky Ema WulansariUniversitas Negeri Padang1
Budi SyahriUniversitas Negeri Padang1
Nelvi ErizonUniversitas Negeri Padang1
Yufrizal YufrizalUniversitas Negeri Padang1
Sukardi SukardiUniversitas Negeri Padang1
Rizki Hadian SaktiAfiliasi tidak diketahui1
Syaiful IslamiUniversitas Negeri Padang1
Anggi Agni ZausWestern Sydney University1
Mahesi Agni ZausUniversitas Negeri Padang1
Husnuzhan HusnuzhanUniversitas Negeri Padang1
Hendri NurdinUniversitas Negeri Padang1
Fadhilah FadhilahUniversitas Negeri Padang1
Toto SugiartoUniversitas Negeri Padang1
Yolli FernandaUniversitas Negeri Padang1
Rudy AnartaUniversitas Negeri Padang1
Fathi Aulia DZUniversitas Negeri Padang1
Rahmat Azis NabawiUniversitas Negeri Padang1
Putu Satria RinaldoUniversitas Negeri Padang1
Mulyadi MulyadiMulawarman University1
Hasanuddin HasanuddinUniversitas Negeri Padang1
Syahrul SyahrulUniversitas Negeri Padang1

Afiliasi berasal dari OpenAlex; metadata OAI-PMH jurnal tidak memuatnya. Penulis tanpa ID OpenAlex dicocokkan berdasarkan nama, sehingga dua orang bisa tergabung atau satu orang bisa terpisah.

Sumber metadata: OAI-PMH (metadata jurnal) https://journal.yrpipku.com/index.php/jaets/oai, pertama di-harvest 9 Nov 2026, terakhir terlihat 9 Nov 2026.
Metadata asli (oai_dc) 
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	<dc:title xml:lang="en">User Satisfaction Analysis f Service Quality Of Dapodik Applications (Educational Data) Using Servqual Method </dc:title>
	<dc:creator xml:lang="en">Novendra, Rizki</dc:creator>
	<dc:creator xml:lang="en">Jalinus, Nizwardi</dc:creator>
	<dc:creator xml:lang="en">Waskito, Waskito</dc:creator>
	<dc:creator xml:lang="en">Afriansyah, Afriansyah</dc:creator>
	<dc:creator xml:lang="en">Rasfira, Anna</dc:creator>
	<dc:subject xml:lang="en">Dapodik</dc:subject>
	<dc:subject xml:lang="en">Servqual Method</dc:subject>
	<dc:subject xml:lang="en">User Satisfaction</dc:subject>
	<dc:description xml:lang="en">Dapodik is an education data system with a national scale in which there are various kinds of information regarding educational data units. The problem that occurs is that the operator has difficulty if the input data is invalid, so to correct the invalid input data, it is done in the operator's account, while to synchronize the data the operator must first login to the principal's account. In addition, for filling the infrastructure (facilities and infrastructure) operators have difficulty measuring the percentage of damage that occurs to school facilities because they are not in their expertise or field. Therefore, this dapodik application needs to be measured user satisfaction with the quality of its services using the servqual method. This study aims to measure user satisfaction in using the dapodik application on the quality of its services using the servqual method. The results of the measurement can be concluded that the empathy dimension, H5 (-1.03) should be further improved because the value of user dissatisfaction is higher. In addition, based on tangible values, reliability, responsiveness and assurance are still not good, so it is necessary to improve the quality of dapodik application services.</dc:description>
	<dc:publisher xml:lang="en">Yayasan Riset dan Pengembangan Intelektual (YRPI)</dc:publisher>
	<dc:date>2022-06-30</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
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	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://journal.yrpipku.com/index.php/jaets/article/view/790</dc:identifier>
	<dc:identifier>10.37385/jaets.v3i2.790</dc:identifier>
	<dc:source xml:lang="en">Journal of Applied Engineering and Technological Science (JAETS); Vol. 3 No. 2 (2022): Journal of Applied Engineering and Technological Science (JAETS); 185-189</dc:source>
	<dc:source>2715-6079</dc:source>
	<dc:source>2715-6087</dc:source>
	<dc:source>10.37385/jaets.v3i2</dc:source>
	<dc:language>en</dc:language>
	<dc:relation>https://journal.yrpipku.com/index.php/jaets/article/view/790/504</dc:relation>
	<dc:rights xml:lang="en">Copyright (c) 2022 Journal of Applied Engineering and Technological Science (JAETS)</dc:rights>
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