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THE USER SATISFACTION LEVEL WITH THE CONVENIENCE OF FACILITIES IN MOSQUES IN KUCHING, SARAWAK: A PERSPECTIVE FROM FACILITY MANAGEMENT

Journal of Islamic Architecture · Vol. 7 No. 4 (2023) · hlm. 639–647

DOI
10.18860/jia.v7i4.21374
ISSN
2356-4644, 2086-2636
Terbit
2023-12-30
Penerbit
Department of Architecture, Faculty of Science and Technology, UIN Maliki Malang
Bahasa
eng
Lisensi
creativecommons.org/licenses/by-sa/4.0

Abstrak

Facility management is a way to ensure that an organization's buildings are well-maintained and aligned with the organization's goals. The purpose of this study is to determine the level of visitor satisfaction with mosque facilities. The Sarawak State Mosque, Kuching City Mosque, and Kuching City Indian Mosque were selected as the study locations. A questionnaire survey was used to achieve the research objective, with mosque visitors as the target respondents to answer the questionnaire. The survey data was analyzed using descriptive analysis methods. The study findings indicate that the overall level of visitor satisfaction at the mosques is good. Visitors find that the facilities provided at each mosque are in good condition and meet their needs.

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  • Universiti Malaysia Sarawak
  • Sultan Zainal Abidin University
  • Universiti Putra Malaysia
  • UCSI University
  • Tun Hussein Onn University of Malaysia
  • National University of Malaysia
  • International Islamic University Malaysia
  • Organisasi lain
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  • Organisasi berbeda
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Rekan penulisOrganisasiArtikel bersama
Azmal SabilTun Hussein Onn University of Malaysia5
Nayeem AsifInternational Islamic University Malaysia4
Sumarni Binti IsmailUniversiti Putra Malaysia3
Nor Ziratul Aqma NorzamanSultan Zainal Abidin University3
Nazlina ShaariUniversiti Putra Malaysia3
Ismar Minang Satotoy UsmanNational University of Malaysia3
Adibah YusofUniversiti Malaysia Sarawak2
Nadzirah YusufUniversiti Malaysia Sarawak2
Yang Haziqah MusaUniversiti Malaysia Sarawak2
Mahendra WardhanaInstitut Teknologi Sepuluh Nopember2
Wahyuni ZahrahUniversitas Sumatera Utara2
Hanita YusofTun Hussein Onn University of Malaysia1
Izudinshah Abd WahabTun Hussein Onn University of Malaysia1
Nur Amalina HanapiTun Hussein Onn University of Malaysia1
Hayder Jawwad ShakirAfiliasi tidak diketahui1
Mohamad Asyraf AzmanSultan Zainal Abidin University1
Amirul Fahmi RazaliSultan Zainal Abidin University1
Shahrul Anuwar Mohamed YusofSultan Zainal Abidin University1
Addy Putra Md ZulkifliSultan Zainal Abidin University1
Sharih Ahmad MohamadSultan Zainal Abidin University1
Mohammad Arsyad BaharNational University of Malaysia1
Rangga FirmansyahTelkom University1
Ayat Ali YassinNational University of Malaysia1
Mahsa Dabbagh NiyaUniversiti Putra Malaysia1
Muhammad Ihsan ShaharilInternational Islamic University Malaysia1
Lee Yun ShengUCSI University1
Mohd Tajuddin Mohd RasdiUCSI University1
Teoh Chee KeongUCSI University1
Aisyah Nur HandryantNational University of Malaysia1
Nor Atiah IsmailUniversiti Putra Malaysia1
Nik Mastura Nik MohammadUniversiti Teknologi MARA1
Aji SofanudinNational Research and Innovation Agency1
Hisam AhyaniSTAI Miftahul Huda Al-Azhar Kota Banjar1
Haris Maiza PutraSTAI Al-Falah Cicalengka1

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Sumber metadata: OAI-PMH (metadata jurnal) http://ejournal.uin-malang.ac.id/index.php/JIA/oai, pertama di-harvest 9 Nov 2026, terakhir terlihat 9 Nov 2026.
Metadata asli (oai_dc) 
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	<dc:title xml:lang="en-US">THE USER SATISFACTION LEVEL WITH THE CONVENIENCE OF FACILITIES IN MOSQUES IN KUCHING, SARAWAK: A PERSPECTIVE FROM FACILITY MANAGEMENT</dc:title>
	<dc:creator>Zaidi, Juwita</dc:creator>
	<dc:creator>Yusuf, Adibah</dc:creator>
	<dc:creator>Sahari, Faridah</dc:creator>
	<dc:creator>Rahman, Khairul Aidil Azlin Abdul</dc:creator>
	<dc:creator>Hussain, Shaikh Azahar Shaik</dc:creator>
	<dc:creator>Utaberta, Nangkula</dc:creator>
	<dc:subject xml:lang="en-US">Facility management; visitors’ satisfaction level; mosques; mosque facilities; survey; Kuching</dc:subject>
	<dc:description xml:lang="en-US">Facility management is a way to ensure that an organization's buildings are well-maintained and aligned with the organization's goals. The purpose of this study is to determine the level of visitor satisfaction with mosque facilities. The Sarawak State Mosque, Kuching City Mosque, and Kuching City Indian Mosque were selected as the study locations. A questionnaire survey was used to achieve the research objective, with mosque visitors as the target respondents to answer the questionnaire. The survey data was analyzed using descriptive analysis methods. The study findings indicate that the overall level of visitor satisfaction at the mosques is good. Visitors find that the facilities provided at each mosque are in good condition and meet their needs.</dc:description>
	<dc:publisher xml:lang="en-US">Department of Architecture, Faculty of Science and Technology, UIN Maliki Malang</dc:publisher>
	<dc:contributor xml:lang="en-US">This research is supported by the Universiti Malaysia Sarawak, under P. Ramlee Research Chair (PRC)/ Kursi Petronas P.Ramlee ( F06/PRC/2177/2021).</dc:contributor>
	<dc:date>2023-12-30</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en-US">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>http://ejournal.uin-malang.ac.id/index.php/JIA/article/view/21374</dc:identifier>
	<dc:identifier>10.18860/jia.v7i4.21374</dc:identifier>
	<dc:source xml:lang="en-US">Journal of Islamic Architecture; Vol 7, No 4 (2023): Journal of Islamic Architecture; 639-647</dc:source>
	<dc:source>2356-4644</dc:source>
	<dc:source>2086-2636</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>http://ejournal.uin-malang.ac.id/index.php/JIA/article/view/21374/pdf_1</dc:relation>
	<dc:relation>http://ejournal.uin-malang.ac.id/index.php/JIA/article/downloadSuppFile/21374/5631</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2023 Journal of Islamic Architecture</dc:rights>
	<dc:rights xml:lang="en-US">https://creativecommons.org/licenses/by-sa/4.0</dc:rights>
</oai_dc:dc>