Jurnal SINTA 1
Dental Service Quality and Patient Satisfaction: Insights from Anutapura General Hospital, Palu City
Journal of Public Health and Pharmacy · Vol. 4 No. 1 (2024) · hlm. 56–63
- ISSN
- 2775-4952
- Terbit
- 2024-03-25
- Penerbit
- Pusat Pengembangan Teknologi Informasi dan Jurnal Universitas Muhammadiyah Palu
- Bahasa
- eng
Abstrak
Introduction: In line with Indonesia's healthcare development, this study investigates the impact of service quality dimensions on patient satisfaction in dental clinics at Anutapura General Hospital, Palu City. Emphasizing health as a fundamental human right, the research aligns with national objectives for comprehensive healthcare efforts. Method: Employing quantitative methods, data from 97 patients was collected through convenience sampling, focusing on dimensions including physical evidence, reliability, responsiveness, assurance, and empathy. Result: Analysis revealed significant correlations between these dimensions and patient satisfaction. Notably, patients perceiving good physical evidence and reliability reported higher satisfaction levels. However, responsiveness showed a positive trend without statistical significance. Assurance and empathy emerged as crucial determinants, significantly influencing patient satisfaction. These findings emphasize the importance of infrastructure investment, staff training, and patient-centered care approaches in enhancing service quality. Conclussion: The study underscores the need for continuous quality improvement efforts to achieve better healthcare outcomes in dental care settings. Prioritizing patient perspectives, fostering trust and empathy in patient-provider relationships, and sustaining quality enhancement initiatives are vital for advancing healthcare quality and patient satisfaction in Indonesia's evolving healthcare landscape.
Kata kunci
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38 penulis · 109 tautan kepenulisan bersama · 20 lintas organisasi
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- Yogyakarta State University
- Universitas Islam Negeri Maulana Malik Ibrahim
- University of Bengkulu
- Universitas Muhammadiyah Palu
- Institut Kesehatan dan Teknologi Graha Medika
- Politeknik Keuangan Negara STAN
- Tunghai University
- Afiliasi tidak diketahui
- Organisasi berbeda
- Organisasi sama
- Afiliasi tidak diketahui
- Garis lebih tebal = lebih banyak artikel bersama · lingkaran lebih besar = lebih banyak artikel
Tampilkan sebagai tabel
| Rekan penulis | Organisasi | Artikel bersama |
|---|---|---|
| Ramadhita Ramadhita | Universitas Islam Negeri Maulana Malik Ibrahim | 3 |
| Syabbul Bachri | Universitas Islam Negeri Maulana Malik Ibrahim | 3 |
| Galuh Dwi Cahyani | Politeknik Keuangan Negara STAN | 1 |
| Ake Royke Calvin Langingi | Afiliasi tidak diketahui | 1 |
| Grace Irene Viodyta Watung | Afiliasi tidak diketahui | 1 |
| Mareyke Yolanda Lusia Sepang | Afiliasi tidak diketahui | 1 |
| Siska N. Sibua | Afiliasi tidak diketahui | 1 |
| Ignatia Yohana Rembet | Afiliasi tidak diketahui | 1 |
| Zaenul Mahmudi | Universitas Islam Negeri Maulana Malik Ibrahim | 1 |
| Erfaniah Zuhriah | Universitas Islam Negeri Maulana Malik Ibrahim | 1 |
| Purwadi Purwadi | Yogyakarta State University | 1 |
| Sri Hertanti Wulan | Yogyakarta State University | 1 |
| Venny Indria Ekowati | Yogyakarta State University | 1 |
| Avi Meilawati | Yogyakarta State University | 1 |
| Doni Dwi Hartanto | Yogyakarta State University | 1 |
| Galang Prastowo | Yogyakarta State University | 1 |
| Ghis Nggar Dwiadmojo | Yogyakarta State University | 1 |
| Darmin Darmin | Institut Kesehatan dan Teknologi Graha Medika | 1 |
| Desak Eka Susianawati | Afiliasi tidak diketahui | 1 |
| Sri Purwiningsih | Afiliasi tidak diketahui | 1 |
| Fitri Arni | Afiliasi tidak diketahui | 1 |
| Sitti Fajrah | Institut Kesehatan dan Teknologi Graha Medika | 1 |
| Afrizal Mayub | University of Bengkulu | 1 |
| Henny Johan | University of Bengkulu | 1 |
| Asmida Herawati | Tunghai University | 1 |
| Rendy Wikrama Wardana | University of Bengkulu | 1 |
| Noni Noviana | University of Bengkulu | 1 |
| Umaya Umaya | University of Bengkulu | 1 |
| Saiful Ambodale | Afiliasi tidak diketahui | 1 |
| Niluh Desy Purnama Sari | Afiliasi tidak diketahui | 1 |
| Subardin AB | Afiliasi tidak diketahui | 1 |
| Ni Kadek Armini | Afiliasi tidak diketahui | 1 |
| Ahmad Yani | Afiliasi tidak diketahui | 1 |
| Mohamad Andri | Universitas Muhammadiyah Palu | 1 |
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