Jurnal SINTA 1
Understanding Patient Needs for Quality Health Services at Primary Healthcare After the Covid-19 Pandemic
Journal of Public Health and Pharmacy · Vol. 4 No. 2 (2024) · hlm. 139–146
- ISSN
- 2775-4952
- Terbit
- 2024-07-23
- Penerbit
- Pusat Pengembangan Teknologi Informasi dan Jurnal Universitas Muhammadiyah Palu
- Bahasa
- eng
Abstrak
Introduction: The demands of patient needs for the quality of health services at the Bulili primary Healthcare have continued to increase since the onset of the Covid-19 pandemic where the number of patient visits has decreased significantly. Return visits by patients at primary Healthcare are an indication of low public confidence in the quality of health services provided. This study aims to evaluate the quality of health services at the Bulili Primary Healthcare by focusing on patient assessment after the COVID-19 pandemic. Methods: This study using a quantitative descriptive design influenced by Donabedian's quality framework, the study examined variables such as effectiveness, efficiency, patient-centeredness, timeliness, safety, and equity. Data were collected from 44 patients through structured interviews and analyzed using Anova to explore the variability and significance of service quality dimensions. Results: The results showed a significant difference (P-Value: 0.008) in patient needs in the aspect of health service quality at the Bulili Primary Healthcare. Service effectiveness and efficiency, timeliness of service, patient-centered care, fairness or equity in care vary widely and have the greatest influence on quality needs in patients. Punctuality, and postulate or equity in service delivery, require urgent improvements to meet the need for quality of care in patients. This study also identifies potential areas for further research in the development and implementation of strategies to improve service quality in primary healthcare that can be widely adapted. Conclusion: The conclusion is the need for a responsive and patient-centered approach in the setting of equity or equity, timeliness, effectiveness and efficiency, and patient-centered care.
Kata kunci
Jaringan kolaborasi para penulis
30 penulis · 80 tautan kepenulisan bersama · 19 lintas organisasi
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- Universitas Islam Negeri Maulana Malik Ibrahim
- University of Bengkulu
- Universitas Muhammadiyah Palu
- Institut Kesehatan dan Teknologi Graha Medika
- Tunghai University
- Yogyakarta State University
- Afiliasi tidak diketahui
- Organisasi berbeda
- Organisasi sama
- Afiliasi tidak diketahui
- Garis lebih tebal = lebih banyak artikel bersama · lingkaran lebih besar = lebih banyak artikel
Tampilkan sebagai tabel
| Rekan penulis | Organisasi | Artikel bersama |
|---|---|---|
| Ramadhita Ramadhita | Universitas Islam Negeri Maulana Malik Ibrahim | 3 |
| Syabbul Bachri | Universitas Islam Negeri Maulana Malik Ibrahim | 3 |
| Ake Royke Calvin Langingi | Afiliasi tidak diketahui | 1 |
| Grace Irene Viodyta Watung | Afiliasi tidak diketahui | 1 |
| Mareyke Yolanda Lusia Sepang | Afiliasi tidak diketahui | 1 |
| Siska N. Sibua | Afiliasi tidak diketahui | 1 |
| Ignatia Yohana Rembet | Afiliasi tidak diketahui | 1 |
| Zaenul Mahmudi | Universitas Islam Negeri Maulana Malik Ibrahim | 1 |
| Erfaniah Zuhriah | Universitas Islam Negeri Maulana Malik Ibrahim | 1 |
| Darmin Darmin | Institut Kesehatan dan Teknologi Graha Medika | 1 |
| Desak Eka Susianawati | Afiliasi tidak diketahui | 1 |
| Sri Purwiningsih | Afiliasi tidak diketahui | 1 |
| Fitri Arni | Afiliasi tidak diketahui | 1 |
| Sitti Fajrah | Institut Kesehatan dan Teknologi Graha Medika | 1 |
| Afrizal Mayub | University of Bengkulu | 1 |
| Henny Johan | University of Bengkulu | 1 |
| Asmida Herawati | Tunghai University | 1 |
| Rendy Wikrama Wardana | University of Bengkulu | 1 |
| Noni Noviana | University of Bengkulu | 1 |
| Umaya Umaya | University of Bengkulu | 1 |
| Nurhidayati Nurhidayati | Yogyakarta State University | 1 |
| Herlina Yusuf | Universitas Muhammadiyah Palu | 1 |
| Maya Ariandini | Universitas Muhammadiyah Palu | 1 |
| Ahmad Yani | Afiliasi tidak diketahui | 1 |
| Mohamad Andri | Universitas Muhammadiyah Palu | 1 |
Afiliasi berasal dari OpenAlex; metadata OAI-PMH jurnal tidak memuatnya. Penulis tanpa ID OpenAlex dicocokkan berdasarkan nama, sehingga dua orang bisa tergabung atau satu orang bisa terpisah.