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Factors Influencing the Utilization of the Mobile JKN Health Application in Indonesia

Journal of Public Health and Pharmacy · Vol. 5 No. 3 (2025) · hlm. 512–521

DOI
10.56338/jphp.v5i3.6438
ISSN
2775-4952
Terbit
2025-10-02
Penerbit
Pusat Pengembangan Teknologi Informasi dan Jurnal Universitas Muhammadiyah Palu
Bahasa
eng

Abstrak

Introduction: The Indonesian Health Social Security Administering Agency (BPJS) has developed an information technology-based service, Mobile JKN, which can be accessed via smartphone. This application can make obtaining program services easier for National Health Insurance participants. However, utilization of the Mobile JKN application is still lacking; only 6.8% of National Health Insurance Participants in Ternate City use this application. This research aims to determine the factors related to using the Mobile JKN application at BPJS Health in Ternate City. Methods: This type of research is quantitative, using an analytical survey method and a cross-sectional study. A sample of 265 was obtained by chance through direct interviews and online questionnaires on Google Forms. Univariate data analysis with frequency distribution and bivariate analysis using Fisher's exact test. Results: The research found a relationship between system quality (p=0.001), information quality (p=0.000), service quality (p=0.000), user satisfaction (p=0.000), and net benefits (p=0.000) with the use of the Mobile JKN application. These findings highlight the critical role of technical and user experience factors in driving app adoption. Conclusion: All research variables were related to using the Mobile JKN application. The information system for the Mobile JKN application must be developed to be more easily accessible to all groups of society. To improve utilization, efforts should focus on enhancing accessibility, user-friendliness, and digital literacy, especially for underserved populations. Strengthening infrastructure and nationwide awareness campaigns can further drive adoption. These findings provide valuable insights for policymakers and serve as a model for similar digital health initiatives globally.

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  • Hasanuddin University
  • Universitas Halu Oleo
  • Kementerian Kesehatan Republik Indonesia
  • Afiliasi tidak diketahui
  • Organisasi berbeda
  • Organisasi sama
  • Afiliasi tidak diketahui
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Tampilkan sebagai tabel
Rekan penulisOrganisasiArtikel bersama
Nurhayani NurhayaniHasanuddin University3
Nurmaladewi NurmaladewiUniversitas Halu Oleo2
Esti AstutyAfiliasi tidak diketahui2
Burhanuddin BaharHasanuddin University2
Alimin MaidinHasanuddin University2
Indar IndarHasanuddin University2
Yasnani YasnaniUniversitas Halu Oleo1
La Dupai La DupaiAfiliasi tidak diketahui1
Junaid JunaidUniversitas Halu Oleo1
Suhadi SuhadiUniversitas Halu Oleo1
Fatma SariAfiliasi tidak diketahui1
Nurul Hikmah MusliminAfiliasi tidak diketahui1
Salfa SahaliyahAfiliasi tidak diketahui1
Najmah RamadhaniAfiliasi tidak diketahui1
M. Rafli RamadhanAfiliasi tidak diketahui1
Samuel Tandi SallaKementerian Kesehatan Republik Indonesia1
Andi ZuklifliHasanuddin University1
Dian Rezki WijayaHasanuddin University1
Andi Zulkifli AbdullahHasanuddin University1
Fridawaty RivaiHasanuddin University1
Marsella Wahyuni OliiHasanuddin University1
Hasanuddin IshakHasanuddin University1
Kuntum Hartomo PujosiswantoHasanuddin University1
Alfiah Ramadhani AmranHasanuddin University1
Muh. Alwy ArifinHasanuddin University1
Andi Irba Haifah IlmiHasanuddin University1
Khofifah IndahsariHasanuddin University1
Suci RahmadanyHasanuddin University1
Suci RahmadaniHasanuddin University1
Zul Fatiha LukmayaniHasanuddin University1
Amran RazakHasanuddin University1
Siska AyuningsihHasanuddin University1
Husnul Afifah ARHasanuddin University1
ReskiAfiliasi tidak diketahui1
Fitri CahyaniAfiliasi tidak diketahui1

Afiliasi berasal dari OpenAlex; metadata OAI-PMH jurnal tidak memuatnya. Penulis tanpa ID OpenAlex dicocokkan berdasarkan nama, sehingga dua orang bisa tergabung atau satu orang bisa terpisah.

Sumber metadata: OAI-PMH (metadata jurnal) https://jurnal.unismuhpalu.ac.id/index.php/jphp/oai, pertama di-harvest 9 Nov 2026, terakhir terlihat 9 Nov 2026.
Metadata asli (oai_dc) 
<oai_dc:dc xmlns="http://www.openarchives.org/OAI/2.0/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:oai_dc="http://www.openarchives.org/OAI/2.0/oai_dc/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/  http://www.openarchives.org/OAI/2.0/oai_dc.xsd">
	<dc:title xml:lang="en-US">Factors Influencing the Utilization of the Mobile JKN Health Application in Indonesia</dc:title>
	<dc:creator>Rahmadani, Suci</dc:creator>
	<dc:creator>Feisha, Alifa Lulu </dc:creator>
	<dc:creator>Palutturi, Sukri</dc:creator>
	<dc:creator>Balqis, Balqis</dc:creator>
	<dc:creator>Abadi, Muh. Yusri</dc:creator>
	<dc:subject xml:lang="en-US">Utilization</dc:subject>
	<dc:subject xml:lang="en-US">Mobile JKN</dc:subject>
	<dc:subject xml:lang="en-US">Digital Health Services</dc:subject>
	<dc:subject xml:lang="en-US">User Experience</dc:subject>
	<dc:description xml:lang="en-US">Introduction: The Indonesian Health Social Security Administering Agency (BPJS) has developed an information technology-based service, Mobile JKN, which can be accessed via smartphone. This application can make obtaining program services easier for National Health Insurance participants. However, utilization of the Mobile JKN application is still lacking; only 6.8% of National Health Insurance Participants in Ternate City use this application. This research aims to determine the factors related to using the Mobile JKN application at BPJS Health in Ternate City.
Methods: This type of research is quantitative, using an analytical survey method and a cross-sectional study. A sample of 265 was obtained by chance through direct interviews and online questionnaires on Google Forms. Univariate data analysis with frequency distribution and bivariate analysis using Fisher's exact test.
Results: The research found a relationship between system quality (p=0.001), information quality (p=0.000), service quality (p=0.000), user satisfaction (p=0.000), and net benefits (p=0.000) with the use of the Mobile JKN application. These findings highlight the critical role of technical and user experience factors in driving app adoption.
Conclusion: All research variables were related to using the Mobile JKN application. The information system for the Mobile JKN application must be developed to be more easily accessible to all groups of society. To improve utilization, efforts should focus on enhancing accessibility, user-friendliness, and digital literacy, especially for underserved populations. Strengthening infrastructure and nationwide awareness campaigns can further drive adoption. These findings provide valuable insights for policymakers and serve as a model for similar digital health initiatives globally.</dc:description>
	<dc:publisher xml:lang="en-US">Pusat Pengembangan Teknologi Informasi dan Jurnal Universitas Muhammadiyah Palu</dc:publisher>
	<dc:date>2025-10-02</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://jurnal.unismuhpalu.ac.id/index.php/jphp/article/view/6438</dc:identifier>
	<dc:identifier>10.56338/jphp.v5i3.6438</dc:identifier>
	<dc:source xml:lang="en-US">Journal of Public Health and Pharmacy; Vol. 5 No. 3 (2025); 512-521</dc:source>
	<dc:source>2775-4952</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://jurnal.unismuhpalu.ac.id/index.php/jphp/article/view/6438/6013</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2025 Journal of Public Health and Pharmacy</dc:rights>
</oai_dc:dc>