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Jurnal SINTA 2

Business Value of Information Technology Service Quality Based on Probabilistic Business-Driven Model

Journal of ICT Research and Applications (JICTRA) · Vol. 9 No. 1 (2015) · pp. 39–67

DOI
10.5614/itbj.ict.res.appl.2015.9.1.3
ISSN
2338-5499, 2337-5787
Published
2015-06-30
Publisher
DRI - ITB
Language
eng

Abstract

The business value of information technology (IT) services is often difficult to assess, especially from the point of view of a non-IT manager. This condition could severely impact organizational IT strategic decisions. Various approaches have been proposed to quantify the business value, but some are trapped in technical complexity while others misguide managers into directly and subjectively judging some technical entities outside their domain of expertise. This paper describes a method on how to properly capture both perspectives based on a probabilistic business-driven model. The proposed model presents a procedure to calculate the business value of IT services. The model also covers IT security services and their business value as an important aspect of IT services that is not covered in previously published researches. The impact of changes in the quality of IT services on business value will also be discussed. A simulation and a case illustration are provided to show the possible application of the proposed model for a simple business process in an enterprise.

Collaboration network of the authors

5 authors · 10 co-authorship links · 3 across different organisations

Hover or tap a name to highlight its co-authors. Double-click to open the author's page.

  • Bandung Institute of Technology
  • Politeknik Negeri Malang
  • Akademi Angkatan Udara
  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
Show as table
Co-authorOrganisationJoint articles
Arwin Datumaya Wahyudi SumariPoliteknik Negeri Malang1
Adang Suwandi AhmadAkademi Angkatan Udara1
Aciek Ida WuryandariAffiliation unknown1
Farida Agustini WidjajatiAffiliation unknown1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://journals.itb.ac.id/index.php/jictra/oai, first harvested 26 Okt 2026, last seen 26 Okt 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en-US">Business Value of Information Technology Service Quality Based on Probabilistic Business-Driven Model</dc:title>
	<dc:creator>Sembiring, Jaka</dc:creator>
	<dc:description xml:lang="en-US">The business value of information technology (IT) services is often difficult to assess, especially from the point of view of a non-IT manager. This condition could severely impact organizational IT strategic decisions. Various approaches have been proposed to quantify the business value, but some are trapped in technical complexity while others misguide managers into directly and subjectively judging some technical entities outside their domain of expertise. This paper describes a method on how to properly capture both perspectives based on a  probabilistic business-driven model. The proposed model presents a procedure to calculate the business value of IT services. The model also covers IT security services and their business value as an important aspect of IT services that is not covered in previously published researches. The impact of changes in the quality of IT services on business value will also be discussed. A simulation and a case illustration are provided to show the possible application of the proposed model for a simple business process in an enterprise.</dc:description>
	<dc:publisher xml:lang="en-US">DRI - ITB</dc:publisher>
	<dc:date>2015-06-30</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en-US">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://journals.itb.ac.id/index.php/jictra/article/view/1191</dc:identifier>
	<dc:identifier>10.5614/itbj.ict.res.appl.2015.9.1.3</dc:identifier>
	<dc:source xml:lang="en-US">Journal of ICT Research and Applications; Vol. 9 No. 1 (2015); 39-67</dc:source>
	<dc:source>2338-5499</dc:source>
	<dc:source>2337-5787</dc:source>
	<dc:language>eng</dc:language>
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