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Analysis of hospital management information system satisfaction using the end-user computing satisfaction method: A cross-sectional study: End-User Computing Satisfaction Method

Jurnal Keperawatan Padjadjaran · Vol. 11 No. 1 (2023) · hlm. 4–11

DOI
10.24198/jkp.v11i1.2099
ISSN
2442-7276, 2338-5324
Terbit
2023-04-27
Penerbit
Faculty of Nursing Universitas Padjadjaran
Bahasa
eng
Lisensi
creativecommons.org/licenses/by-sa/4.0

Abstrak

Inggris

Background: The completeness of patient information can help improve the patient service process. However, the application of the hospital management information systems (HMIS) is experiencing obstacles that affect user satisfaction. The end-user computing satisfaction (EUCS) method was developed for improvement of HMIS in accordance with the needs of user in the field of medical records.Purpose: To analyze the correlation satisfaction of HMIS and EUCS in hospital setting.Methods: Quantitative descriptive design with a cross-sectional approach was conducted among 105 healthcare providers at Graha Sehat Medika Hospital from June to July 2022. The EUCS questionnaires related to aspects of content, accuracy, format, timeliness, and ease of use were used to measure user satisfaction of HMIS. A Pearson Product Moment was used to analyze the correlation between HMIS and EUCS user satisfaction.Results: There was significant correlation between satisfaction of HMIS and components of EUCS (p= 0.001), including content (r= 0.705), accuracy (r= 0.651), format (r=0.538), timeliness (r= 0.706), and ease of use (r= 0.875). Furthermore, there were differences between ease to use of EUCS method and attending a computer course (10.93±2.66; p= 0.022) and gender (10.74±2.58; p= 0.007) of healthcare providers.Conclusion: The EUCS method is important for improving HMIS satisfaction. Therefore, training and socialization of EUCS should improve to maintain ease of use of computers to increase satisfaction of management systems in hospitals.

Bahasa Indonesia

Background: The completeness of patient information can help the patient service process to be better. However, the application of the hospital management information systems (HMIS) is experiencing obstacles that affect user satisfaction. The end-user computing satisfaction (EUCS) method was developed for improvement of HMIS in accordance with the needs of user in the field of medical records. Purpose: To analyse the correlation satisfaction of HMIS and EUCS in hospital setting. Methods: Quantitative descriptive design with a cross-sectional approached was conducted among 105 healthcare providers at Graha Sehat Medika Hospital from June to July 2022. The EUCS questionnaires related to aspects of content, accuracy, format, timeliness, and ease of use were used to measure user satisfaction of HMIS. A Pearson Product Moment is used to analyse the correlation between HMIS and EUCS user satisfaction. Results: There were significantly correlation between satisfaction of HMIS and components of EUCS (p= 0.001), including of content (r= 0.705), accuracy (r= 0.651), format (r=0.538), timeliness (r= 0.706), and ease of use (r= 0.875). Furthermore, there were differences between ease to use of EUCS method and attending course of computer (10.93±2.66; p= 0.022) and gender (10.74±2.58; p= 0.007)of healthcare providers. Conclusions:TheEUCS method is important for improving HMIS satisfaction. Therefore, training and socialization of EUCS should improve to maintain of ease of use of computers to increase of satisfaction of management systems in hospital.

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  • Universitas Jember
  • Politeknik Negeri Ujung Pandang
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  • Organisasi berbeda
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Tampilkan sebagai tabel
Rekan penulisOrganisasiArtikel bersama
Ninna RohmawatiAfiliasi tidak diketahui4
Hanny RasniAfiliasi tidak diketahui3
Latifa Aini SusumaningrumAfiliasi tidak diketahui3
Budi Anna KeliatAfiliasi tidak diketahui3
Hanik Endang NihayatiAfiliasi tidak diketahui3
Heni Dwi WindarwatiAfiliasi tidak diketahui3
Niken Asih Laras AtiAfiliasi tidak diketahui3
Nuning Dwi MerinaAfiliasi tidak diketahui3
Ainia HerminiatiAfiliasi tidak diketahui3
Syahroni BachtiarAfiliasi tidak diketahui3
Yusrita binti ZolkefliAfiliasi tidak diketahui3
Isa Ma'rufiAfiliasi tidak diketahui2
KhoironAfiliasi tidak diketahui2
RR Dian TristianaAfiliasi tidak diketahui2
R Endro SulistyonoAfiliasi tidak diketahui2
Badrul Nurul HisyamUniversitas Jember1
Imaniar RosyidaAfiliasi tidak diketahui1
Dinda Angelina HariyonoAfiliasi tidak diketahui1
Atik Sri SuminarwatiAfiliasi tidak diketahui1
Saiful BukhoriUniversitas Jember1
Dewi Kholifatul UmmahAfiliasi tidak diketahui1
Anita Dewi MoelyaningrumUniversitas Jember1
FarianingsihAfiliasi tidak diketahui1
Nurhayati NurhayatiPoliteknik Negeri Ujung Pandang1
Wirda HayatiAfiliasi tidak diketahui1
Dewi MarianthiAfiliasi tidak diketahui1
Lantin SulistyoriniAfiliasi tidak diketahui1
Peni Perdani JuliningrumAfiliasi tidak diketahui1
Eka AfdiAfiliasi tidak diketahui1
Rismawan Adi YunantoAfiliasi tidak diketahui1
Daniel Joseph E. BerdidaAfiliasi tidak diketahui1
Retno PurwandariAfiliasi tidak diketahui1
Emi Wuri WuryaningsihAfiliasi tidak diketahui1
Erti Ikhtiarini DewiAfiliasi tidak diketahui1
Hanny RasnyAfiliasi tidak diketahui1

Afiliasi berasal dari OpenAlex; metadata OAI-PMH jurnal tidak memuatnya. Penulis tanpa ID OpenAlex dicocokkan berdasarkan nama, sehingga dua orang bisa tergabung atau satu orang bisa terpisah.

Sumber metadata: OAI-PMH (metadata jurnal) http://jkp.fkep.unpad.ac.id/index.php/jkp/oai, pertama di-harvest 9 Nov 2026, terakhir terlihat 9 Nov 2026.
Metadata asli (oai_dc) 
<oai_dc:dc xmlns="http://www.openarchives.org/OAI/2.0/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:oai_dc="http://www.openarchives.org/OAI/2.0/oai_dc/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/  http://www.openarchives.org/OAI/2.0/oai_dc.xsd">
	<dc:title xml:lang="en-US">Analysis of hospital management information system satisfaction using the end-user computing satisfaction method: A cross-sectional study : End-User Computing Satisfaction Method</dc:title>
	<dc:creator>Meiyana, Nindy Shara</dc:creator>
	<dc:creator>Susanto, Tantut</dc:creator>
	<dc:creator>Rokhmah, Dewi</dc:creator>
	<dc:creator>Yunanto, Rismawan Adi</dc:creator>
	<dc:creator>Rahmawati, Ira</dc:creator>
	<dc:subject xml:lang="en-US">Hospital</dc:subject>
	<dc:subject xml:lang="en-US">Information</dc:subject>
	<dc:subject xml:lang="en-US">satisfaction</dc:subject>
	<dc:subject xml:lang="en-US">management</dc:subject>
	<dc:description xml:lang="en-US">Background: The completeness of patient information can help improve the patient service process. However, the application of the hospital management information systems (HMIS) is experiencing obstacles that affect user satisfaction. The end-user computing satisfaction (EUCS) method was developed for improvement of HMIS in accordance with the needs of user in the field of medical records.Purpose: To analyze the correlation satisfaction of HMIS and EUCS in hospital setting.Methods: Quantitative descriptive design with a cross-sectional approach was conducted among 105 healthcare providers at Graha Sehat Medika Hospital from June to July 2022. The EUCS questionnaires related to aspects of content, accuracy, format, timeliness, and ease of use were used to measure user satisfaction of HMIS. A Pearson Product Moment was used to analyze the correlation between HMIS and EUCS user satisfaction.Results: There was significant correlation between satisfaction of HMIS and components of EUCS (p= 0.001), including content (r= 0.705), accuracy (r= 0.651), format (r=0.538), timeliness (r= 0.706), and ease of use (r= 0.875). Furthermore, there were differences between ease to use of EUCS method and attending a computer course (10.93±2.66; p= 0.022) and gender (10.74±2.58; p= 0.007) of healthcare providers.Conclusion: The EUCS method is important for improving HMIS satisfaction. Therefore, training and socialization of EUCS should improve to maintain ease of use of computers to increase satisfaction of management systems in hospitals.</dc:description>
	<dc:description xml:lang="id-ID">Background: The completeness of patient information can help the patient service process to be better. However, the application of the hospital management information systems (HMIS) is experiencing obstacles that affect user satisfaction. The end-user computing satisfaction (EUCS) method was developed for improvement of HMIS in accordance with the needs of user in the field of medical records.
Purpose: To analyse the correlation satisfaction of HMIS and EUCS in hospital setting.
Methods: Quantitative descriptive design with a cross-sectional approached was conducted among 105 healthcare providers at Graha Sehat Medika Hospital from June to July 2022. The EUCS questionnaires related to aspects of content, accuracy, format, timeliness, and ease of use were used to measure user satisfaction of HMIS. A Pearson Product Moment is used to analyse the correlation between HMIS and EUCS user satisfaction.
Results: There were significantly correlation between satisfaction of HMIS and components of EUCS (p= 0.001), including of content (r= 0.705), accuracy (r= 0.651), format (r=0.538), timeliness (r= 0.706), and ease of use (r= 0.875). Furthermore, there were differences between ease to use of EUCS method and attending course of computer (10.93±2.66; p= 0.022) and gender (10.74±2.58; p= 0.007)of healthcare providers.
Conclusions:TheEUCS method is important for improving HMIS satisfaction. Therefore, training and socialization of EUCS should improve to maintain of ease of use of computers to increase of satisfaction of management systems in hospital.</dc:description>
	<dc:publisher xml:lang="en-US">Faculty of Nursing Universitas Padjadjaran</dc:publisher>
	<dc:date>2023-04-27</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://jkp.fkep.unpad.ac.id/index.php/jkp/article/view/2099</dc:identifier>
	<dc:identifier>10.24198/jkp.v11i1.2099</dc:identifier>
	<dc:source xml:lang="en-US">Jurnal Keperawatan Padjadjaran; Vol. 11 No. 1 (2023): Jurnal Keperawatan Padjadjaran; 4-11</dc:source>
	<dc:source>2442-7276</dc:source>
	<dc:source>2338-5324</dc:source>
	<dc:source>10.24198/jkp.v11i1</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://jkp.fkep.unpad.ac.id/index.php/jkp/article/view/2099/350</dc:relation>
	<dc:relation>10.24198/jkp.v8i1.1273.s638</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2023 Nindy Shara Meiyana, Tantut Susanto, S.Kep., Ns., M.Kep., Sp.Kep.Kom., PhD, Dewi Rokhmah, Rismawan Adi Yunanto, Ira Rahmawati</dc:rights>
	<dc:rights xml:lang="en-US">https://creativecommons.org/licenses/by-sa/4.0</dc:rights>
</oai_dc:dc>