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Islamic Caring Model on Increase Patient Satisfaction

Jurnal Ners · Vol. 8 No. 1 (2017) · hlm. 153–164

DOI
10.20473/jn.v8i1.3893
ISSN
2502-5791, 1858-3598
Terbit
2017-04-02
Penerbit
Universitas Airlangga
Bahasa
eng

Abstrak

Introduction: Patient satisfaction was important aspect that must be considered by health service providers, patients who were not satisfied will leave the hospital and be a competitor's customers so be able caused a decrease in sales of products/services and in turn could reduce and even loss of profit, therefore, the hospital must provided the best service so that it could increase patient satisfaction. The purpose of this study was to exams the effect of Islamic caring model on increase patient satisfaction.Methods: This study was used pre-experimental design, the respondents were 31 patients in the treatment group assigned Islamic caring and 31 patients with a kontrol group that were not given Islamic caring Inpatient Surgical Sultan Agung Islamic Hospital Semarang by using consecutive sampling techniques, patient satisfaction data collected through questionnaires and analyzed with Mann-Whitney test, as for finding out the Islamic caring for patient satisfaction were analyzed with spearmen's rho test.Results: The results showed that there was a significant influence of Islamic caring for perceived disconfirmation (p=0,000) there was a perceived disconfirmation influence on patient satisfaction significantly (p=0,000), there was a significant influence of Islamic caring for patient satisfaction in the treatment group with a kontrol group (p=0.001).Conclusion: Discussion of this study was Islamic caring model effect on the increase perceived disconfirmation and patient satisfaction, Perceived disconfirmation effect on patient satisfaction, patient satisfaction who given Islamic caring was increase, patients given Islamic caring had higher satisfaction levels than patients who not given Islamic caring. Suggestions put forward based on the results of the study of Islamic caring model could be applied in Sultan Agung Islamic Hospital as a model of nursing care, Islamic caring behavior can be learned and improved through training and commitment and could be applied in providing nursing care, further studies of other variables that had not been examined in accordance expectancy-disconfirmation theory according Wodruff and Gardial 2002 of comparison standard and satisfaction outcome.

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  • Universitas Airlangga
  • University of Brawijaya
  • State University of Semarang
  • Darul Ulum Islamic University
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Rekan penulisOrganisasiArtikel bersama
Ninuk Dian KurniawatiAfiliasi tidak diketahui11
Tintin SukartiniAfiliasi tidak diketahui9
Ahsan AhsanUniversity of Brawijaya8
Diah PriyantiniAfiliasi tidak diketahui7
Mira TrihariniUniversitas Airlangga7
Hanik Endang NihayatiAfiliasi tidak diketahui7
Rachmat HargonoUniversitas Airlangga6
Ferry EfendiAfiliasi tidak diketahui6
Yulis Setiya DewiAfiliasi tidak diketahui6
Erna Dwi WahyuniAfiliasi tidak diketahui5
Ika Yuni WidyawatiAfiliasi tidak diketahui5
Misutarno MisutarnoAfiliasi tidak diketahui5
Candra Panji AsmoroAfiliasi tidak diketahui5
Esti YunitasariAfiliasi tidak diketahui5
Ni Ketut Alit ArminiAfiliasi tidak diketahui5
Ika Nur PratiwiAfiliasi tidak diketahui4
Rekawati SusilaningrumAfiliasi tidak diketahui4
Laily HidayatiState University of Semarang4
Kusnanto KusnantoAfiliasi tidak diketahui4
Abdul MuhithDarul Ulum Islamic University4
Merryana AdrianiAfiliasi tidak diketahui3
Dwi Indah IswantiAfiliasi tidak diketahui3
Yuni Sufyanti AriefAfiliasi tidak diketahui3
Retno IndarwatiUniversitas Airlangga3
Nyoman Anita DamayantiUniversitas Airlangga3
Agus SulistyonoAfiliasi tidak diketahui3
Abu BakarAfiliasi tidak diketahui3
Makhfudli MakhfudliAfiliasi tidak diketahui3
Noer SaudahAfiliasi tidak diketahui2
Erna MelastutiAfiliasi tidak diketahui2
Fery Agusman Motuho MendrofaAfiliasi tidak diketahui2
Apriyani Puji HastutiAfiliasi tidak diketahui2
Sismulyanto SismulyantoAfiliasi tidak diketahui2
Yoyok Bekti PrasetyoAfiliasi tidak diketahui2
Hidayat ArifinAfiliasi tidak diketahui2
Sirikanok KlankhajhonAfiliasi tidak diketahui2
Lailatun Ni'mahAfiliasi tidak diketahui2

Afiliasi berasal dari OpenAlex; metadata OAI-PMH jurnal tidak memuatnya. Penulis tanpa ID OpenAlex dicocokkan berdasarkan nama, sehingga dua orang bisa tergabung atau satu orang bisa terpisah.

Sumber metadata: OAI-PMH (metadata jurnal) http://e-journal.unair.ac.id/index.php/JNERS/oai, pertama di-harvest 9 Nov 2026, terakhir terlihat 9 Nov 2026.
Metadata asli (oai_dc) 
<oai_dc:dc xmlns="http://www.openarchives.org/OAI/2.0/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:oai_dc="http://www.openarchives.org/OAI/2.0/oai_dc/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/  http://www.openarchives.org/OAI/2.0/oai_dc.xsd">
	<dc:title xml:lang="en-US">Islamic Caring Model on Increase Patient Satisfaction</dc:title>
	<dc:creator>Abdurrouf, Muh.</dc:creator>
	<dc:creator>Nursalam, Nursalam</dc:creator>
	<dc:creator>Purwaningsih, Purwaningsih</dc:creator>
	<dc:subject xml:lang="en-US">caring islami</dc:subject>
	<dc:subject xml:lang="en-US">perceived disconfirmation</dc:subject>
	<dc:subject xml:lang="en-US">patient satisfaction</dc:subject>
	<dc:description xml:lang="en-US">Introduction: Patient satisfaction was important aspect that must be considered by health service providers, patients who were not satisfied will leave the hospital and be a competitor's customers so be able caused a decrease in sales of products/services and in turn could reduce and even loss of profit, therefore, the hospital must provided the best service so that it could increase patient satisfaction. The purpose of this study was to exams the effect of Islamic caring model on increase patient satisfaction.Methods: This study was used pre-experimental design, the respondents were 31 patients in the treatment group assigned Islamic caring and 31 patients with a kontrol group that were not given Islamic caring Inpatient Surgical Sultan Agung Islamic Hospital Semarang by using consecutive sampling techniques, patient satisfaction data collected through questionnaires and analyzed with Mann-Whitney test, as for finding out the Islamic caring for patient satisfaction were analyzed with spearmen's rho test.Results: The results showed that there was a significant influence of Islamic caring for perceived disconfirmation (p=0,000) there was a perceived disconfirmation influence on patient satisfaction significantly (p=0,000), there was a significant influence of Islamic caring for patient satisfaction in the treatment group with a kontrol group (p=0.001).Conclusion: Discussion of this study was Islamic caring model effect on the increase perceived disconfirmation and patient satisfaction, Perceived disconfirmation effect on patient satisfaction, patient satisfaction who given Islamic caring was increase, patients given Islamic caring had higher satisfaction levels than patients who not given Islamic caring. Suggestions put forward based on the results of the study of Islamic caring model could be applied in Sultan Agung Islamic Hospital as a model of nursing care, Islamic caring behavior can be learned and improved through training and commitment and could be applied in providing nursing care, further studies of other variables that had not been examined in accordance expectancy-disconfirmation theory according Wodruff and Gardial 2002 of comparison standard and satisfaction outcome.</dc:description>
	<dc:publisher xml:lang="en-US">Universitas Airlangga</dc:publisher>
	<dc:date>2017-04-02</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://e-journal.unair.ac.id/JNERS/article/view/3893</dc:identifier>
	<dc:identifier>10.20473/jn.v8i1.3893</dc:identifier>
	<dc:source xml:lang="en-US">Jurnal Ners; Vol. 8 No. 1 (2013): April 2013; 153-164</dc:source>
	<dc:source>2502-5791</dc:source>
	<dc:source>1858-3598</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://e-journal.unair.ac.id/JNERS/article/view/3893/2645</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2017 Jurnal NERS</dc:rights>
</oai_dc:dc>