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Chronic Kidney Disease Patient Satisfaction Assessment of Health Websites Information

Public Health of Indonesia · Vol. 12 No. 2 (2026) · hlm. 234–245

DOI
10.36685/phi.v12i2.1610
ISSN
2477-1570, 2528-1542
Terbit
2026-06-18
Penerbit
YCAB Publisher
Bahasa
eng
Lisensi
creativecommons.org/licenses/by-nc/4.0

Abstrak

Background: Health websites can enhance health literacy among patients with chronic kidney disease. Patients' satisfaction with health websites is related to website usability and their perception of the website's information, which can be assessed using the System Usability Scale questionnaire. Objective: Assess the level of satisfaction of chronic kidney disease patients towards health websites, using the System Usability Scale questionnaire that is specifically adapted for website assessment. Methods: We conducted content and construct validity tests, followed by a reliability test using Cronbach's alpha. Subsequently, a correlation study was conducted to assess the System Usability Scale questionnaire's ability to measure website quality, with particular emphasis on user satisfaction. Results: Nine panelists conducted a content validity assessment. In addition, 35 patients with chronic kidney disease participated in the construct validity, reliability, and patient satisfaction tests. Regarding content validity, the ratio was ≥ 0.78 (valid), and the content validity index was > 0.89 (appropriate and relevant). The questionnaire demonstrated validity (construct validity > 0.325) and reliability (Cronbach's alpha 0.741). Furthermore, there was a strong correlation between the SUS adjective scores and direct patient satisfaction assessments (coefficient interval 0.767). Finally, patient satisfaction with health websites varied by website type (p<0.001). Conclusions: The System Usability Scale questionnaire in Indonesian was valid and reliable for assessing health websites, and can be used to assess patient satisfaction with health-related websites. Most patients have a good level of satisfaction, and the type of website accessed affects satisfaction among chronic kidney disease patients.

Kata kunci

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  • Universitas Gadjah Mada
  • Udayana University
  • Muhammadiyah University of Yogyakarta
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  • Organisasi berbeda
  • Organisasi sama
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Rekan penulisOrganisasiArtikel bersama
Ingenida HadningMuhammadiyah University of Yogyakarta1
Zullies IkawatiUniversitas Gadjah Mada1
Ika Puspita SariAfiliasi tidak diketahui1
Diana SetiyawatiUniversitas Gadjah Mada1
Yosi FebriantiUniversitas Gadjah Mada1
Ferina Septiani DamanikUniversitas Gadjah Mada1
Chairun WiedyaningsihUniversitas Gadjah Mada1
Putu Agus MarciyasaUdayana University1
Gede Wira MahaditaUdayana University1
Nyoman Paramita AyuUdayana University1

Afiliasi berasal dari OpenAlex; metadata OAI-PMH jurnal tidak memuatnya. Penulis tanpa ID OpenAlex dicocokkan berdasarkan nama, sehingga dua orang bisa tergabung atau satu orang bisa terpisah.

Sumber metadata: OAI-PMH (metadata jurnal) http://stikbar.org/ycabpublisher/index.php/PHI/oai, pertama di-harvest 10 Nov 2026, terakhir terlihat 10 Nov 2026.
Metadata asli (oai_dc) 
<oai_dc:dc xmlns="http://www.openarchives.org/OAI/2.0/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:oai_dc="http://www.openarchives.org/OAI/2.0/oai_dc/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/  http://www.openarchives.org/OAI/2.0/oai_dc.xsd">
	<dc:title xml:lang="en-US">Chronic Kidney Disease Patient Satisfaction Assessment of Health Websites Information</dc:title>
	<dc:creator>Larasanty, Luh Putu Febryana</dc:creator>
	<dc:creator>Kandarini, Yenny</dc:creator>
	<dc:creator>Widayanti, Anna Wahyuni</dc:creator>
	<dc:creator>Andayani, Tri Murti</dc:creator>
	<dc:subject xml:lang="en-US">chronic kidney disease</dc:subject>
	<dc:subject xml:lang="en-US">health websites</dc:subject>
	<dc:subject xml:lang="en-US">patient satisfaction</dc:subject>
	<dc:subject xml:lang="en-US">system usability scale</dc:subject>
	<dc:subject xml:lang="en-US">validity and reliability</dc:subject>
	<dc:description xml:lang="en-US">Background: Health websites can enhance health literacy among patients with chronic kidney disease. Patients' satisfaction with health websites is related to website usability and their perception of the website's information, which can be assessed using the System Usability Scale questionnaire.
Objective: Assess the level of satisfaction of chronic kidney disease patients towards health websites, using the System Usability Scale questionnaire that is specifically adapted for website assessment.
Methods: We conducted content and construct validity tests, followed by a reliability test using Cronbach's alpha. Subsequently, a correlation study was conducted to assess the System Usability Scale questionnaire's ability to measure website quality, with particular emphasis on user satisfaction.
Results: Nine panelists conducted a content validity assessment. In addition, 35 patients with chronic kidney disease participated in the construct validity, reliability, and patient satisfaction tests. Regarding content validity, the ratio was ≥ 0.78 (valid), and the content validity index was &amp;gt; 0.89 (appropriate and relevant). The questionnaire demonstrated validity (construct validity &amp;gt; 0.325) and reliability (Cronbach's alpha 0.741). Furthermore, there was a strong correlation between the SUS adjective scores and direct patient satisfaction assessments (coefficient interval 0.767). Finally, patient satisfaction with health websites varied by website type (p&amp;lt;0.001).
Conclusions: The System Usability Scale questionnaire in Indonesian was valid and reliable for assessing health websites, and can be used to assess patient satisfaction with health-related websites. Most patients have a good level of satisfaction, and the type of website accessed affects satisfaction among chronic kidney disease patients.</dc:description>
	<dc:publisher xml:lang="en-US">YCAB Publisher</dc:publisher>
	<dc:date>2026-06-18</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en-US">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://stikbar.org/ycabpublisher/index.php/PHI/article/view/1610</dc:identifier>
	<dc:identifier>10.36685/phi.v12i2.1610</dc:identifier>
	<dc:source xml:lang="en-US">Public Health of Indonesia; Vol. 12 No. 2 (2026): April - June; 234 - 245</dc:source>
	<dc:source>2477-1570</dc:source>
	<dc:source>2528-1542</dc:source>
	<dc:source>10.36685/phi.v12i2</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://stikbar.org/ycabpublisher/index.php/PHI/article/view/1610/782</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2026 Luh Putu Febryana Larasanty, Yenny Kandarini, Anna Wahyuni Widayanti, Tri Murti Andayani</dc:rights>
	<dc:rights xml:lang="en-US">https://creativecommons.org/licenses/by-nc/4.0</dc:rights>
</oai_dc:dc>