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Emotional Branding as an Effort to Improve the Quality of Library Service in Order to Increase the Use of Library

Record and Library Journal · Vol. 2 No. 2 (2018) · hlm. 188–197

DOI
10.20473/rlj.V2-I2.2016.188-197
ISSN
2442-5168
Terbit
2018-01-08
Penerbit
D3 Perpustakaan Fakultas Vokasi Universitas Airlangga
Bahasa
eng

Abstrak

This paper is a study of implementation of emotional branding in library services. Emotional branding is a new paradigm in marketing world. It means create emotional nuance and its objective is to create an emotional nearness between a brand and its consumer. The library as an institution which provide information services may implement emotional branding concept in creating emotional nuance which will build emotional nearness between the library and its users. It is hope that the emotional nearness will create users' satisfaction and loyality, so the use of library will increase. Emotional branding in library can be created through working performance of librarian who always try to create and maintain good relationships with users. Some strategies could be implemented, those are always ask the user first, ask their name and try to remember it, know information which usually needed, tell them when there is new information which relevant for them, create a situation that librarian always ready to help, show them that the librarian like to discuss with them, be a good listener, the librarian should be wear uniform with name tag, and be a mobile staff and ask the user if they need some helps. The implementation of emotional branding in library services need a crucial change in mindset of library management in order to provide qualified services which suitable with users' demand.

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  • Padjadjaran University
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Rekan penulisOrganisasiArtikel bersama
Encang SaepudinAfiliasi tidak diketahui2
Rully Khairul AnwarAfiliasi tidak diketahui1
M.Taufiq RahmanAfiliasi tidak diketahui1
Nuning KurniasihAfiliasi tidak diketahui1
Ute Lies Siti KhodijahAfiliasi tidak diketahui1
Pawit M YusufAfiliasi tidak diketahui1
Edwin RizalPadjadjaran University1
Agus RusmanaAfiliasi tidak diketahui1
Rizki NurislaminingsihAfiliasi tidak diketahui1

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Sumber metadata: OAI-PMH (metadata jurnal) https://e-journal.unair.ac.id/RLJ/oai, pertama di-harvest 10 Nov 2026, terakhir terlihat 10 Nov 2026.
Metadata asli (oai_dc) 
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	<dc:title xml:lang="en-US">Emotional Branding as an Effort to Improve the Quality of Library Service in Order to Increase the Use of Library</dc:title>
	<dc:creator>Komariah, Neneng</dc:creator>
	<dc:creator>Rodiyah, Saleha</dc:creator>
	<dc:creator>Saepuddin, Encang</dc:creator>
	<dc:subject xml:lang="en-US">emotional branding</dc:subject>
	<dc:subject xml:lang="en-US">promosi perpustakaan</dc:subject>
	<dc:subject xml:lang="en-US">kinerja pustakawan</dc:subject>
	<dc:description xml:lang="en-US">This paper is a study of implementation of emotional branding in library services.    Emotional branding is a new paradigm in marketing world. It means create emotional nuance and its objective is to create an emotional nearness between a brand and its consumer. The library as an institution which provide information services may implement emotional branding concept in creating emotional nuance which will build emotional nearness between the library and its users. It is hope that the emotional nearness  will create users' satisfaction and  loyality, so the use of library will  increase. Emotional branding in library can be created through working performance of librarian who always try to create and maintain good relationships with users. Some strategies could be implemented, those are always ask the user first, ask their name and try to remember it, know information which usually needed, tell them when there is new information which relevant for them, create a situation that librarian always ready to help, show them that the librarian like to discuss with them, be a good listener, the librarian should be wear uniform with name tag, and be a mobile staff and ask the user if they need some helps.  The implementation of emotional branding in library services need a crucial change in mindset of library management in order to provide qualified services which suitable with users' demand.</dc:description>
	<dc:publisher xml:lang="en-US">D3 Perpustakaan Fakultas Vokasi Universitas Airlangga</dc:publisher>
	<dc:date>2018-01-08</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en-US">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://e-journal.unair.ac.id/RLJ/article/view/7226</dc:identifier>
	<dc:identifier>10.20473/rlj.V2-I2.2016.188-197</dc:identifier>
	<dc:source xml:lang="en-US">Record and Library Journal; Vol. 2 No. 2 (2016); 188-197</dc:source>
	<dc:source>2442-5168</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://e-journal.unair.ac.id/RLJ/article/view/7226/4408</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2018 Neneng Komariah, Saleha Rodiyah, Encang Saepuddin</dc:rights>
</oai_dc:dc>