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Managerial Based on TQM in Delivering Quality Service Padang State University Library

Record and Library Journal · Vol. 4 No. 2 (2019) · hlm. 148–153

DOI
10.20473/rlj.V4-I2.2018.148-153
ISSN
2442-5168
Terbit
2019-09-30
Penerbit
D3 Perpustakaan Fakultas Vokasi Universitas Airlangga
Bahasa
eng

Abstrak

Background of the study: TQM or commonly referred to as Total Quality Management organizational culture is focused on the achievement of quality and enhance sustainable manner through every activity of the organization.Purpose: This study specifically aims to: (1) determine the understanding of leadership and staff to the concepts of TQM in the Library of Padang State University (UNP); (2) obtain a picture of how the managerial based TQM activities undertaken to realize the quality of library services in the UNP.Method: This study used descriptive qualitative method. The data collection was done by interview, observation, and analyzing data.Findings: The subjects were leaders, heads of sub-section, the library staff, user, events, facts, documents and other forms of efforts, programs or activities of the library.Conclusion: The object of this research is carried out TQM system in the library of the UNP.

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11 penulis · 27 tautan kepenulisan bersama · 12 lintas organisasi

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  • Universitas Negeri Padang
  • Universiti Teknologi MARA
  • Padjadjaran University
  • Afiliasi tidak diketahui
  • Organisasi berbeda
  • Organisasi sama
  • Afiliasi tidak diketahui
  • Garis lebih tebal = lebih banyak artikel bersama · lingkaran lebih besar = lebih banyak artikel
Tampilkan sebagai tabel
Rekan penulisOrganisasiArtikel bersama
Shamila Mohamed ShuhidanUniversiti Teknologi MARA2
Emidar EmidarAfiliasi tidak diketahui1
Zulfikarni ZulfikarniAfiliasi tidak diketahui1
Wan Aida Wan YahayaUniversiti Teknologi MARA1
Yunus WinotoPadjadjaran University1
MarliniUniversitas Negeri Padang1
Gustina ErliantiUniversitas Negeri Padang1
Rini AsmaraUniversitas Negeri Padang1
Yona TriskaUniversitas Negeri Padang1

Afiliasi berasal dari OpenAlex; metadata OAI-PMH jurnal tidak memuatnya. Penulis tanpa ID OpenAlex dicocokkan berdasarkan nama, sehingga dua orang bisa tergabung atau satu orang bisa terpisah.

Sumber metadata: OAI-PMH (metadata jurnal) https://e-journal.unair.ac.id/RLJ/oai, pertama di-harvest 10 Nov 2026, terakhir terlihat 10 Nov 2026.
Metadata asli (oai_dc) 
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	<dc:title xml:lang="en-US">Managerial Based on TQM in Delivering Quality Service Padang State University Library</dc:title>
	<dc:creator>Rahmah, Elva</dc:creator>
	<dc:creator>Marlini, Marlini</dc:creator>
	<dc:subject xml:lang="en-US">TQM</dc:subject>
	<dc:subject xml:lang="en-US">quality servive</dc:subject>
	<dc:subject xml:lang="en-US">library management</dc:subject>
	<dc:description xml:lang="en-US">Background of the study: TQM or commonly referred to as Total Quality Management organizational culture is focused on the achievement of quality and enhance sustainable manner through every activity of the organization.Purpose: This study specifically aims to: (1) determine the understanding of leadership and staff to the concepts of TQM in the Library of Padang State University (UNP); (2) obtain a picture of how the managerial based TQM activities undertaken to realize the quality of library services in the UNP.Method: This study used descriptive qualitative method. The data collection was done by interview, observation, and analyzing data.Findings: The subjects were leaders, heads of sub-section, the library staff, user, events, facts, documents and other forms of efforts, programs or activities of the library.Conclusion: The object of this research is carried out TQM system in the library of the UNP.</dc:description>
	<dc:publisher xml:lang="en-US">D3 Perpustakaan Fakultas Vokasi Universitas Airlangga</dc:publisher>
	<dc:date>2019-09-30</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en-US">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://e-journal.unair.ac.id/RLJ/article/view/12051</dc:identifier>
	<dc:identifier>10.20473/rlj.V4-I2.2018.148-153</dc:identifier>
	<dc:source xml:lang="en-US">Record and Library Journal; Vol. 4 No. 2 (2018); 148-153</dc:source>
	<dc:source>2442-5168</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://e-journal.unair.ac.id/RLJ/article/view/12051/8363</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2019 Elva Rahmah, Marlini Marlini</dc:rights>
</oai_dc:dc>