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Analisis Persepsi Pelayanan Kapal Malam Rute Kendari - Raha Provinsi Sulawesi Tenggara

Sultra Civil Engineering Journal (SCiEJ) · Vol. 3 No. 1 (2022) · pp. 18–31

DOI
10.54297/sciej.v3i1.241
ISSN
2716-1714
Published
2022-06-29
Publisher
Universitas Sulawesi Tenggara
Language
eng
License
creativecommons.org/licenses/by/4.0

Abstract

The characteristics of night ship passengers are dominated by men, the average age of passengers is 20-25 years with a percentage value of 64%, the most travel destinations are Muna Island and the dominant service users have student jobs, while the analysis results are seen in the value of 0.66- 0.8, this means that the overall CSI score for performance appraisal is 1.96 with the criteria for the value of each indicator, service users are very satisfied with the performance of night ship services on the Kendari - Raha route, Southeast Sulawesi Province. The perception of service users towards night boat services on the Kendari - Raha route as a whole with an average value of 3.5 for performance and 3.1 for satisfaction. This can be seen in the quadrant A diagram in the Cartesian diagram, which means that the service elements are very good and provided very well.

Collaboration network of the authors

40 authors · 122 co-authorship links · showing the 40 most connected

Hover or tap a name to highlight its co-authors. Double-click to open the author's page.

  • Universitas Sulawesi Tenggara
  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
Show as table
Co-authorOrganisationJoint articles
Vickky Anggara IlhamUniversitas Sulawesi Tenggara17
Hujiyanto HujiyantoUniversitas Sulawesi Tenggara15
Sulaiman SulaimanUniversitas Sulawesi Tenggara10
Catrin SudardjatUniversitas Sulawesi Tenggara10
Sitti HawaUniversitas Sulawesi Tenggara10
Andi MakkawaruUniversitas Sulawesi Tenggara8
Hakiman HakimanUniversitas Sulawesi Tenggara6
Hado HadoUniversitas Sulawesi Tenggara5
Haryono HaryonoUniversitas Sulawesi Tenggara5
La Ode Musa RachmatUniversitas Sulawesi Tenggara5
Muhammad MuhsarUniversitas Sulawesi Tenggara4
Sunaryo SunaryoUniversitas Sulawesi Tenggara3
La Ode Muhamad MagribiUniversitas Sulawesi Tenggara3
Lisman LismanUniversitas Sulawesi Tenggara3
Haryono HaryonoUniversitas Sulawesi Tenggara3
Hayadi HayadiUniversitas Sulawesi Tenggara2
Syamsuddin SyamsuddinUniversitas Sulawesi Tenggara2
Fikri Aris MunandarUniversitas Sulawesi Tenggara2
La Ode Abdul MananUniversitas Sulawesi Tenggara2
Erni DanggiUniversitas Sulawesi Tenggara2
Komang Agus SaputraUniversitas Sulawesi Tenggara2
Andi Kukuh SetiawanUniversitas Sulawesi Tenggara2
Sulaiman SulaimanUniversitas Sulawesi Tenggara2
Syamsuddin SyamsuddinUniversitas Sulawesi Tenggara2
La Ode BariunUniversitas Sulawesi Tenggara1
Humairah MuljabarUniversitas Sulawesi Tenggara1
La Ode Muhammad Isman Hardiansyah BariunAffiliation unknown1
Joko Tri BrataUniversitas Sulawesi Tenggara1
Arsalim ArsalimUniversitas Sulawesi Tenggara1
Aswad AswadUniversitas Sulawesi Tenggara1
Syamsuddin SyamsuddinUniversitas Sulawesi Tenggara1
Hado HadoUniversitas Sulawesi Tenggara1
Catrin SudardjatUniversitas Sulawesi Tenggara1
Syamsuddin SyamsuddinUniversitas Sulawesi Tenggara1
Sri Jayani SafitriUniversitas Sulawesi Tenggara1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://jurnal-unsultra.ac.id/index.php/scej/oai, first harvested 30 Okt 2026, last seen 30 Okt 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en-US">Analisis Persepsi Pelayanan Kapal Malam Rute Kendari - Raha Provinsi Sulawesi Tenggara</dc:title>
	<dc:creator>Saputra, Muhammad Roni Anwar</dc:creator>
	<dc:creator>Lakawa, Irwan</dc:creator>
	<dc:creator>Huiyanto, Hujiyanto</dc:creator>
	<dc:creator>Jassin, Andi Makkawaru</dc:creator>
	<dc:creator>Sufrianto, Sufrianto</dc:creator>
	<dc:description xml:lang="en-US">The characteristics of night ship passengers are dominated by men, the average age of passengers is 20-25 years with a percentage value of 64%, the most travel destinations are Muna Island and the dominant service users have student jobs, while the analysis results are seen in the value of 0.66- 0.8, this means that the overall CSI score for performance appraisal is 1.96 with the criteria for the value of each indicator, service users are very satisfied with the performance of night ship services on the Kendari - Raha route, Southeast Sulawesi Province. The perception of service users towards night boat services on the Kendari - Raha route as a whole with an average value of 3.5 for performance and 3.1 for satisfaction. This can be seen in the quadrant A diagram in the Cartesian diagram, which means that the service elements are very good and provided very well.</dc:description>
	<dc:publisher xml:lang="en-US">Universitas Sulawesi Tenggara</dc:publisher>
	<dc:date>2022-06-29</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://jurnal-unsultra.ac.id/index.php/scej/article/view/241</dc:identifier>
	<dc:identifier>10.54297/sciej.v3i1.241</dc:identifier>
	<dc:source xml:lang="en-US">Sultra Civil Engineering Journal (SCiEJ); Vol 3 No 1 (2022): Sultra Civil Engineering Journal (SCiEJ); 18-31</dc:source>
	<dc:source>2716-1714</dc:source>
	<dc:source>10.54297/sciej.v3i1</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://jurnal-unsultra.ac.id/index.php/scej/article/view/241/148</dc:relation>
	<dc:relation>10.54297/sciej.v3i1.241.g148</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2022 Muhammad Roni Anwar Saputra, Irwan Lakawa, Hujiyanto Huiyanto, Andi Makkawaru Jassin, Sufrianto Sufrianto</dc:rights>
	<dc:rights xml:lang="en-US">http://creativecommons.org/licenses/by/4.0</dc:rights>
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