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Open access Jurnal SINTA 5

Analysis of Construction Workers' Perceptions of Company Services (Case Study: PT. Konawe Multi Usaha)

Sultra Civil Engineering Journal (SCiEJ) · Vol. 3 No. 2 (2022) · pp. 103–115

DOI
10.54297/sciej.v3i2.366
ISSN
2716-1714
Published
2022-10-27
Publisher
Universitas Sulawesi Tenggara
Language
eng
License
creativecommons.org/licenses/by/4.0

Abstract

In supporting the success of infrastructure development, it is necessary to have good cooperation between owners, contractors and workers which must be supported by the implementation of a project management system. A construction project is a series of activities which are generally short-term, dynamic, with varying intensity of activities and limited funds. If the project construction implementation is not managed properly, it will become a conflict or dispute between the elements involved in project implementation. In the current reform era, improving the quality of public services is a demand for workers where workers have begun to understand their rights as workers/employees. The purpose of the study was to determine the contractor's performance and to determine the perception of construction workers on the services of the company PT. Konawe Multi Usaha. The results showed that the perception of construction workers on the company's services at the company PT. Konawe Multi Usaha is rated by workers in the category of Fairly Good. There are factors that influence the perception of construction workers' satisfaction on company service satisfaction by using the Customer Satisfaction Index (CSI) analysis, the value of worker satisfaction is 73.43%, which means that the level of worker satisfaction is in the Satisfied category

Collaboration network of the authors

40 authors · 124 co-authorship links · showing the 40 most connected

Hover or tap a name to highlight its co-authors. Double-click to open the author's page.

  • Universitas Sulawesi Tenggara
  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
Show as table
Co-authorOrganisationJoint articles
Vickky Anggara IlhamUniversitas Sulawesi Tenggara19
Hujiyanto HujiyantoUniversitas Sulawesi Tenggara15
Sulaiman SulaimanUniversitas Sulawesi Tenggara11
Andi MakkawaruUniversitas Sulawesi Tenggara10
Sitti HawaUniversitas Sulawesi Tenggara9
Hakiman HakimanUniversitas Sulawesi Tenggara6
Hado HadoUniversitas Sulawesi Tenggara5
Haryono HaryonoUniversitas Sulawesi Tenggara5
La Ode Musa RachmatUniversitas Sulawesi Tenggara5
Muhammad MuhsarUniversitas Sulawesi Tenggara5
Andi Makkawaru Isazarny JassinUniversitas Sulawesi Tenggara4
Fikri Aris MunandarUniversitas Sulawesi Tenggara4
Haryono HaryonoUniversitas Sulawesi Tenggara4
Sunaryo SunaryoUniversitas Sulawesi Tenggara3
La Ode Muhamad MagribiUniversitas Sulawesi Tenggara3
Hayadi HayadiUniversitas Sulawesi Tenggara2
Syamsuddin SyamsuddinUniversitas Sulawesi Tenggara2
Lisman LismanUniversitas Sulawesi Tenggara2
La Ode Abdul MananUniversitas Sulawesi Tenggara2
Erni DanggiUniversitas Sulawesi Tenggara2
Komang Agus SaputraUniversitas Sulawesi Tenggara2
Andi Kukuh SetiawanUniversitas Sulawesi Tenggara2
Sulaiman SulaimanUniversitas Sulawesi Tenggara2
Syamsuddin SyamsuddinUniversitas Sulawesi Tenggara2
La Ode BariunUniversitas Sulawesi Tenggara1
Humairah MuljabarUniversitas Sulawesi Tenggara1
La Ode Muhammad Isman Hardiansyah BariunAffiliation unknown1
Joko Tri BrataUniversitas Sulawesi Tenggara1
Arsalim ArsalimUniversitas Sulawesi Tenggara1
Aswad AswadUniversitas Sulawesi Tenggara1
Syamsuddin SyamsuddinUniversitas Sulawesi Tenggara1
Hado HadoUniversitas Sulawesi Tenggara1
Catrin SudardjatUniversitas Sulawesi Tenggara1
Syamsuddin SyamsuddinUniversitas Sulawesi Tenggara1
Sri Jayani SafitriUniversitas Sulawesi Tenggara1
Nurmaida NurmaidaUniversitas Sulawesi Tenggara1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://jurnal-unsultra.ac.id/index.php/scej/oai, first harvested 30 Okt 2026, last seen 30 Okt 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en-US">Analysis of Construction Workers' Perceptions of Company Services (Case Study: PT. Konawe Multi Usaha)</dc:title>
	<dc:creator>Bachmid, Sitti Nurkhalisah</dc:creator>
	<dc:creator>Lakawa, Irwan</dc:creator>
	<dc:creator>Sufrianto, Sufrianto</dc:creator>
	<dc:creator>Sudardjat, Catrin</dc:creator>
	<dc:description xml:lang="en-US">In supporting the success of infrastructure development, it is necessary to have good cooperation between owners, contractors and workers which must be supported by the implementation of a project management system. A construction project is a series of activities which are generally short-term, dynamic, with varying intensity of activities and limited funds. If the project construction implementation is not managed properly, it will become a conflict or dispute between the elements involved in project implementation. In the current reform era, improving the quality of public services is a demand for workers where workers have begun to understand their rights as workers/employees.
The purpose of the study was to determine the contractor's performance and to determine the perception of construction workers on the services of the company PT. Konawe Multi Usaha. The results showed that the perception of construction workers on the company's services at the company PT. Konawe Multi Usaha is rated by workers in the category of Fairly Good. There are factors that influence the perception of construction workers' satisfaction on company service satisfaction by using the Customer Satisfaction Index (CSI) analysis, the value of worker satisfaction is 73.43%, which means that the level of worker satisfaction is in the Satisfied category</dc:description>
	<dc:publisher xml:lang="en-US">Universitas Sulawesi Tenggara</dc:publisher>
	<dc:date>2022-10-27</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://jurnal-unsultra.ac.id/index.php/scej/article/view/366</dc:identifier>
	<dc:identifier>10.54297/sciej.v3i2.366</dc:identifier>
	<dc:source xml:lang="en-US">Sultra Civil Engineering Journal (SCiEJ); Vol 3 No 2 (2022): Sultra Civil Engineering Journal (SCiEJ); 103-115</dc:source>
	<dc:source>2716-1714</dc:source>
	<dc:source>10.54297/sciej.v3i2</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://jurnal-unsultra.ac.id/index.php/scej/article/view/366/213</dc:relation>
	<dc:relation>10.54297/sciej.v3i2.366.g213</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2022 Sitti Nurkhalisah Bachmid, Irwan Lakawa, Sufrianto Sufrianto, Catrin Sudardjat</dc:rights>
	<dc:rights xml:lang="en-US">http://creativecommons.org/licenses/by/4.0</dc:rights>
</oai_dc:dc>