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Analisis Tingkat Kepuasan Masyarakat terhadap jasa pelayanan Pelabuhan Penyeberangan di Provinsi Sulawesi Tenggara

Sultra Civil Engineering Journal (SCiEJ) · Vol. 4 No. 2 (2023) · pp. 67–76

DOI
10.54297/sciej.v4i2.509
ISSN
2716-1714
Published
2023-10-25
Publisher
Universitas Sulawesi Tenggara
Language
eng
License
creativecommons.org/licenses/by/4.0

Abstract

This research wants to examine the level of public satisfaction with the services provided by the Southeast Sulawesi Provincial Transportation Service through its service units. The research implementation was only focused on 4 Ferry Port UPTDs, namely the Baubau-Waara Ferry Port UPTD, the Torobulu-Tampo Ferry Port UPTD, the Amolengo-Labuan Ferry Port UPTD and the Kendari-Langara Ferry Port UPTD, where the implementation time took place from March-August 2023. The research sample was 384 passengers who had received services at the 4 UPTD ferry ports. The research results concluded that the level of community satisfaction was 77,050 or in the good category.

Collaboration network of the authors

40 authors · 125 co-authorship links · 4 across different organisations · showing the 40 most connected

Hover or tap a name to highlight its co-authors. Double-click to open the author's page.

  • Universitas Sulawesi Tenggara
  • Institut Agama Islam Negeri Kendari
  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
Show as table
Co-authorOrganisationJoint articles
Irwan LakawaUniversitas Sulawesi Tenggara19
Vickky Anggara IlhamUniversitas Sulawesi Tenggara9
Andi MakkawaruUniversitas Sulawesi Tenggara7
Catrin SudardjatUniversitas Sulawesi Tenggara6
Hujiyanto HujiyantoUniversitas Sulawesi Tenggara6
Sitti HawaUniversitas Sulawesi Tenggara5
Hakiman HakimanUniversitas Sulawesi Tenggara4
Muhammad MuhsarUniversitas Sulawesi Tenggara4
Sunaryo SunaryoUniversitas Sulawesi Tenggara3
Andi Makkawaru Isazarny JassinUniversitas Sulawesi Tenggara3
Haryono HaryonoUniversitas Sulawesi Tenggara2
Erni DanggiUniversitas Sulawesi Tenggara2
La Ode Musa RachmatUniversitas Sulawesi Tenggara2
Fikri Aris MunandarUniversitas Sulawesi Tenggara2
Lisman LismanUniversitas Sulawesi Tenggara2
La Ode Abdul MananUniversitas Sulawesi Tenggara2
Erni DanggiUniversitas Sulawesi Tenggara2
Haryono HaryonoUniversitas Sulawesi Tenggara2
Andi Makkawaru Isazarni JassinAffiliation unknown2
Syamsuddin SyamsuddinUniversitas Sulawesi Tenggara2
La Ode BariunUniversitas Sulawesi Tenggara1
Humairah MuljabarUniversitas Sulawesi Tenggara1
La Ode Muhammad Isman Hardiansyah BariunAffiliation unknown1
Joko Tri BrataUniversitas Sulawesi Tenggara1
Arsalim ArsalimUniversitas Sulawesi Tenggara1
Aswad AswadUniversitas Sulawesi Tenggara1
Syamsuddin SyamsuddinUniversitas Sulawesi Tenggara1
Komang Agus SaputraUniversitas Sulawesi Tenggara1
Andi Kukuh SetiawanUniversitas Sulawesi Tenggara1
Hajar HajarUniversitas Sulawesi Tenggara1
Farra SasmitaUniversitas Sulawesi Tenggara1
Eko Efendi JuantoroUniversitas Sulawesi Tenggara1
La Ode Muhamad MagribiUniversitas Sulawesi Tenggara1
Syamsuddin SyamsuddinInstitut Agama Islam Negeri Kendari1
Suhardin MangidiUniversitas Sulawesi Tenggara1
Sulaiman SulaimanUniversitas Sulawesi Tenggara1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://jurnal-unsultra.ac.id/index.php/scej/oai, first harvested 30 Okt 2026, last seen 30 Okt 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en-US">Analisis Tingkat Kepuasan Masyarakat terhadap jasa pelayanan Pelabuhan Penyeberangan di Provinsi Sulawesi Tenggara</dc:title>
	<dc:creator>Asriyati, Asriyati</dc:creator>
	<dc:creator>Hado, Hado</dc:creator>
	<dc:creator>Sufrianto, Sufrianto</dc:creator>
	<dc:creator>Satyadharma, Maudhy</dc:creator>
	<dc:description xml:lang="en-US">This research wants to examine the level of public satisfaction with the services provided by the Southeast Sulawesi Provincial Transportation Service through its service units. The research implementation was only focused on 4 Ferry Port UPTDs, namely the Baubau-Waara Ferry Port UPTD, the Torobulu-Tampo Ferry Port UPTD, the Amolengo-Labuan Ferry Port UPTD and the Kendari-Langara Ferry Port UPTD, where the implementation time took place from March-August 2023. The research sample was 384 passengers who had received services at the 4 UPTD ferry ports. The research results concluded that the level of community satisfaction was 77,050 or in the good category.</dc:description>
	<dc:publisher xml:lang="en-US">Universitas Sulawesi Tenggara</dc:publisher>
	<dc:date>2023-10-25</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://jurnal-unsultra.ac.id/index.php/scej/article/view/509</dc:identifier>
	<dc:identifier>10.54297/sciej.v4i2.509</dc:identifier>
	<dc:source xml:lang="en-US">Sultra Civil Engineering Journal (SCiEJ); Vol 4 No 2 (2023): Sultra Civil Engineering Journal (SCiEJ); 67-76</dc:source>
	<dc:source>2716-1714</dc:source>
	<dc:source>10.54297/sciej.v4i2</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://jurnal-unsultra.ac.id/index.php/scej/article/view/509/307</dc:relation>
	<dc:relation>10.54297/sciej.v4i2.509.g307</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2023 Asriyati Asriyati, Hado Hado, Sufrianto Sufrianto, Maudhy Satyadharma</dc:rights>
	<dc:rights xml:lang="en-US">http://creativecommons.org/licenses/by/4.0</dc:rights>
</oai_dc:dc>