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Open access Jurnal SINTA 5

Tinjauan Kinerja Layanan dan Kepuasan Penumpang Angkutan Penyeberangan Pure - Raha

Sultra Civil Engineering Journal (SCiEJ) · Vol. 5 No. 1 (2024) · pp. 268–276

DOI
10.54297/sciej.v5i1.595
ISSN
2716-1714
Published
2024-04-24
Publisher
Universitas Sulawesi Tenggara
Language
eng
License
creativecommons.org/licenses/by/4.0

Abstract

The Pure-Raha ferry port in Southeast Sulawesi Province is a port that serves passenger and goods crossings connecting the mainland of Buton Island and Muna. Good service quality is one of the determining factors for the company's success. The research method is structured through interviews with respondents by answering the questions in the questionnaire. The analysis used uses Importance Performance Analysis (IPA) and Customer Statistics Index (CSI). The research results show that the consumer satisfaction index for the service performance of the Pure-Raha ferry port in Southeast Sulawesi Province is 0.71. This shows that consumers are satisfied with the quality of port services by 71%. However, the management needs to create a special queue for motorbike riders.

Collaboration network of the authors

40 authors · 122 co-authorship links · 2 across different organisations · showing the 40 most connected

Hover or tap a name to highlight its co-authors. Double-click to open the author's page.

  • Universitas Sulawesi Tenggara
  • World Bank
  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
Show as table
Co-authorOrganisationJoint articles
Sufrianto SufriantoUniversitas Sulawesi Tenggara23
Vickky Anggara IlhamUniversitas Sulawesi Tenggara12
Sulaiman SulaimanUniversitas Sulawesi Tenggara10
Sitti HawaUniversitas Sulawesi Tenggara6
Hakiman HakimanUniversitas Sulawesi Tenggara5
Catrin SudardjatUniversitas Sulawesi Tenggara4
Haryono HaryonoUniversitas Sulawesi Tenggara3
La Ode Musa RachmatUniversitas Sulawesi Tenggara3
Andi MakkawaruUniversitas Sulawesi Tenggara3
Muhammad MuhsarUniversitas Sulawesi Tenggara3
Hayadi HayadiUniversitas Sulawesi Tenggara2
La Ode Muhamad MagribiUniversitas Sulawesi Tenggara2
Syamsuddin SyamsuddinUniversitas Sulawesi Tenggara2
Komang Agus SaputraUniversitas Sulawesi Tenggara2
Andi Kukuh SetiawanUniversitas Sulawesi Tenggara2
Hado HadoUniversitas Sulawesi Tenggara2
Catrin SudardjatUniversitas Sulawesi Tenggara2
Syamsuddin SyamsuddinUniversitas Sulawesi Tenggara2
Sri Jayani SafitriUniversitas Sulawesi Tenggara2
Nurmaida NurmaidaUniversitas Sulawesi Tenggara2
Andi Makkawaru Isazarni JassinAffiliation unknown2
Hado HadoUniversitas Sulawesi Tenggara2
Syamsuddin SyamsuddinUniversitas Sulawesi Tenggara2
Ahmad AhmadUniversitas Sulawesi Tenggara1
M BasriUniversitas Sulawesi Tenggara1
Sulaiman sulaimanAffiliation unknown1
La Ode Muh MagribiUniversitas Sulawesi Tenggara1
Sumariyani SumariyaniWorld Bank1
Dian FitrawansyahUniversitas Sulawesi Tenggara1
Eko Efendi JuantoroUniversitas Sulawesi Tenggara1
La Ode Munawal Akbar IdatiUniversitas Sulawesi Tenggara1
Arsum Rheza Djaya SaputraUniversitas Sulawesi Tenggara1
La Ode Ahmad RasyidAffiliation unknown1
Neti RahmawatiAffiliation unknown1
Sulaiman SulaimanUniversitas Sulawesi Tenggara1
La Derita FlorentinusUniversitas Sulawesi Tenggara1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://jurnal-unsultra.ac.id/index.php/scej/oai, first harvested 30 Okt 2026, last seen 30 Okt 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en-US">Tinjauan Kinerja Layanan dan Kepuasan Penumpang  Angkutan Penyeberangan Pure - Raha</dc:title>
	<dc:creator>Lakawa, Irwan</dc:creator>
	<dc:creator>Hujiyanto, Hujiyanto</dc:creator>
	<dc:creator>Syamsuddin, Syamsuddin</dc:creator>
	<dc:creator>Razmi Noris, Muhamad</dc:creator>
	<dc:description xml:lang="en-US">The Pure-Raha ferry port in Southeast Sulawesi Province is a port that serves passenger and goods crossings connecting the mainland of Buton Island and Muna. Good service quality is one of the determining factors for the company's success. The research method is structured through interviews with respondents by answering the questions in the questionnaire. The analysis used uses Importance Performance Analysis (IPA) and Customer Statistics Index (CSI). The research results show that the consumer satisfaction index for the service performance of the Pure-Raha ferry port in Southeast Sulawesi Province is 0.71. This shows that consumers are satisfied with the quality of port services by 71%. However, the management needs to create a special queue for motorbike riders.</dc:description>
	<dc:publisher xml:lang="en-US">Universitas Sulawesi Tenggara</dc:publisher>
	<dc:date>2024-04-24</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://jurnal-unsultra.ac.id/index.php/scej/article/view/595</dc:identifier>
	<dc:identifier>10.54297/sciej.v5i1.595</dc:identifier>
	<dc:source xml:lang="en-US">Sultra Civil Engineering Journal (SCiEJ); Vol 5 No 1 (2024): Sultra Civil Engineering Journal (SCiEJ); 268-276</dc:source>
	<dc:source>2716-1714</dc:source>
	<dc:source>10.54297/sciej.v5i1</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://jurnal-unsultra.ac.id/index.php/scej/article/view/595/362</dc:relation>
	<dc:relation>10.54297/sciej.v5i1.595.g362</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2024 Irwan Lakawa, Hujiyanto Hujiyanto, Syamsuddin Syamsuddin, Muhamad Razmi Noris</dc:rights>
	<dc:rights xml:lang="en-US">http://creativecommons.org/licenses/by/4.0</dc:rights>
</oai_dc:dc>