ANALYSIS OF ACCEPTANCE OF E-HEALTH APPLICATION BY USERS IN PRIMARY HEALTHCARE CENTER IN SURABAYA CITY

Wahyu Astani, Ni Made Mira; Puspitaning Ati, Ni Luh Putu Arum; Ernawaty, Ernawaty

doi:10.20473/ijph.v16i1.2021.66-78

Jurnal SINTA 1

ANALYSIS OF ACCEPTANCE OF E-HEALTH APPLICATION BY USERS IN PRIMARY HEALTHCARE CENTER IN SURABAYA CITY

The Indonesian Journal of Public Health · Vol. 16 No. 1 (2021) · hlm. 66–78

DOI: 10.20473/ijph.v16i1.2021.66-78
ISSN: 2540-8836, 1829-7005
Terbit: 2021-04-12
Penerbit: Universitas Airlangga
Bahasa: eng

Abstrak

This study used the observational quantitative method to analyze the acceptance of information technology in the form of thee-Health. The theory of acceptance was further analyzed using the Unified Theory of Acceptance and Use of Technology (UTAUT) model. UTAUT model is the latest unified model that is an appropriate to explain the acceptance and use of information systems. The research objective was to analyze perceptions of the use of e-Health applications in the Surabaya City Health Center. The research design method used was cross-sectional design. The selected samples of 100 people were determined by multistage sampling in primary healthcare centers in every area of Surabaya. The independent variables in this study were performance expectancy, effort expectancy, social influence and behavioral intention while the dependent variable was the use of e-Health applications. Data were collected through questionnaires delivered via interviews. The results showed that the lowest indicator of acceptance by the users was the time needed to input data category to the e-Health application. This study concludes that the acceptance of e-Health by users primary healthcare centers in Surabaya is low. This study suggests a more widespread dissemination of information regarding the benefits of the use of e-Health along with technical assistance and guidance on the use of e-Health applications.Keywords: UTAUT Model, e-Health application, primary healthcare center, acceptance

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Universitas Airlangga
Universitas Muhammadiyah Malang
University of Brawijaya
National Research and Innovation Agency

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Rekan penulis	Organisasi	Artikel bersama
Thinni Nurul Rochmah	Universitas Airlangga	2
Nuzulul Kusuma Putri	Universitas Airlangga	1
Hario Megatsari	Universitas Airlangga	1
Erlian Indah Mustikawati	Universitas Airlangga	1
Stefanus Supriyanto	Universitas Airlangga	1
Retno Lestari	University of Brawijaya	1
Febri Endra Budi Setyawan	Universitas Muhammadiyah Malang	1
Alya Hazfiarini	Universitas Airlangga	1
Putri Ayu Anggraeny	Universitas Airlangga	1
Ayunda Zilul Gosanti	Universitas Airlangga	1
Agung Dwi Laksono	National Research and Innovation Agency	1
Ilham Akhsanu Ridlo	Universitas Airlangga	1
Dewi Sri	Universitas Airlangga	1
Djazuly Chalidyanto	Universitas Airlangga	1
Maznah Dahlui	Universitas Airlangga	1

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Sumber metadata: OAI-PMH (metadata jurnal) https://e-journal.unair.ac.id/IJPH/oai, pertama di-harvest 10 Nov 2026, terakhir terlihat 10 Nov 2026.

Metadata asli (oai_dc)

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	<dc:title xml:lang="en-US">ANALYSIS OF ACCEPTANCE OF E-HEALTH APPLICATION BY USERS IN PRIMARY HEALTHCARE CENTER IN SURABAYA CITY</dc:title>
	<dc:creator>Wahyu Astani, Ni Made Mira</dc:creator>
	<dc:creator>Puspitaning Ati, Ni Luh Putu Arum</dc:creator>
	<dc:creator>Ernawaty, Ernawaty</dc:creator>
	<dc:subject xml:lang="en-US">UTAUT Model</dc:subject>
	<dc:subject xml:lang="en-US">e-Health application</dc:subject>
	<dc:subject xml:lang="en-US">primary healthcare center</dc:subject>
	<dc:subject xml:lang="en-US">acceptance</dc:subject>
	<dc:description xml:lang="en-US">This study used the observational quantitative method to analyze the acceptance of information technology  in the form of thee-Health. The theory of acceptance was further analyzed using the Unified Theory of Acceptance and Use of Technology (UTAUT) model. UTAUT model is the latest unified model that is an appropriate to explain the acceptance and use of information systems. The research objective was to analyze perceptions of the use of e-Health applications in the Surabaya City Health Center. The research design method used was cross-sectional design. The selected samples of 100 people were determined by multistage sampling in primary healthcare centers in every area of Surabaya. The independent variables in this study were performance expectancy, effort expectancy, social influence and behavioral intention while the dependent variable was the use of e-Health applications. Data were collected through questionnaires delivered via interviews. The results showed that the lowest indicator of acceptance by the users  was the time needed to input data category to the e-Health application. This study concludes that the acceptance of e-Health by users primary healthcare centers in Surabaya is low. This study suggests a more widespread dissemination of information regarding the benefits of the use of e-Health along with technical assistance and guidance on the use of e-Health applications.Keywords: UTAUT Model, e-Health application, primary healthcare center, acceptance</dc:description>
	<dc:publisher xml:lang="en-US">Universitas Airlangga</dc:publisher>
	<dc:date>2021-04-12</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://e-journal.unair.ac.id/IJPH/article/view/13179</dc:identifier>
	<dc:identifier>10.20473/ijph.v16i1.2021.66-78</dc:identifier>
	<dc:source xml:lang="en-US">The Indonesian Journal of Public Health; Vol. 16 No. 1 (2021): THE INDONESIAN JOURNAL OF PUBLIC HEALTH; 66-78</dc:source>
	<dc:source>2540-8836</dc:source>
	<dc:source>1829-7005</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://e-journal.unair.ac.id/IJPH/article/view/13179/pdf</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2021 The Indonesian Journal of Public Health</dc:rights>
</oai_dc:dc>