Melola Discovery

← Melola Discovery

Jurnal SINTA 5

PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN PELANGGAN DEPOT ISI ULANG AIR GALON ANDERE

Sultra Journal of Economic and Business · Vol. 1 No. 1 (2020) · pp. 66–78

DOI
10.54297/sjeb.Vol1.Iss1.126
ISSN
2716-1781
Published
2020-08-02
Publisher
Fakultas Ekonomi Dan Bisnis Universitas Sulawesi Tenggara
Language
eng

Abstract

This study aims to determine the service quality of the Andere Gallon Water Refill Depot, Angata Sub-district, South Konawe Regency to customer satisfaction. The type of this study is a quantitative descriptive. Data collection techniques carried out through literature study and field research in the form of observations, questionnaires, agency data, and documentation. The number of samples used 100 people chosen at random. The analytical method used Linear Regression method. The results of this study showed that the service quality indicator at the Andere gallon water refill depot, Angata Sub-district, South Konawe Regency was good because of high percentage, especially the responsiveness indicator (responsiveness). Customer satisfication at the Andere gallon water refill depot, Angata Sub-district South Konawe Regency was good because the quality of service was higher than customer satisfication which means customers of the Andere water refill gallon, Angata Sub-district of South Konawe regency was very satisfied about the service. Effect of service quality to customer satisfaction, from the regression model the result was obtained significant.

Collaboration network of the authors

7 authors · 9 co-authorship links

Hover or tap a name to highlight its co-authors. Double-click to open the author's page.

  • Universitas Sulawesi Tenggara
  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
Show as table
Co-authorOrganisationJoint articles
La Ode Abdul MananUniversitas Sulawesi Tenggara1
AsbudinUniversitas Sulawesi Tenggara1
H. M. SuyutiUniversitas Sulawesi Tenggara1
Asri AnitaAffiliation unknown1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://jurnal-unsultra.ac.id/index.php/sjeb/oai, first harvested 30 Okt 2026, last seen 30 Okt 2026.
Original metadata (oai_dc) 
<oai_dc:dc xmlns="http://www.openarchives.org/OAI/2.0/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:oai_dc="http://www.openarchives.org/OAI/2.0/oai_dc/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/  http://www.openarchives.org/OAI/2.0/oai_dc.xsd">
	<dc:title xml:lang="en-US">PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN PELANGGAN DEPOT ISI ULANG AIR GALON ANDERE</dc:title>
	<dc:creator>., Sahyunu</dc:creator>
	<dc:creator>., Surlan</dc:creator>
	<dc:creator>., Safuruddin</dc:creator>
	<dc:description xml:lang="en-US">This study aims to determine the service quality of the Andere Gallon Water Refill Depot, Angata Sub-district, South Konawe Regency to customer satisfaction. The type of this study is a quantitative descriptive. Data collection techniques carried out through literature study and field research in the form of observations, questionnaires, agency data, and documentation. The number of samples used 100 people chosen at random. The analytical method used Linear Regression method. The results of this study showed that the service quality indicator at the Andere gallon water refill depot, Angata Sub-district, South Konawe Regency was good because of high percentage, especially the responsiveness indicator (responsiveness). Customer satisfication at the Andere gallon water refill depot, Angata Sub-district South Konawe Regency was good because the quality of service was higher than customer satisfication which means customers of the Andere water refill gallon, Angata Sub-district of South Konawe regency was very satisfied about the service. Effect of service quality to customer satisfaction, from the regression model the result was obtained significant.</dc:description>
	<dc:publisher xml:lang="en-US">Fakultas Ekonomi Dan Bisnis Universitas Sulawesi Tenggara</dc:publisher>
	<dc:date>2020-08-02</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://jurnal-unsultra.ac.id/index.php/sjeb/article/view/126</dc:identifier>
	<dc:identifier>10.54297/sjeb.Vol1.Iss1.126</dc:identifier>
	<dc:source xml:lang="en-US">Sultra Journal of Economic and Business; Vol 1 No 1 (2020): Edisi April 2020; 66-78</dc:source>
	<dc:source>2716-1781</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://jurnal-unsultra.ac.id/index.php/sjeb/article/view/126/60</dc:relation>
</oai_dc:dc>