Melola Discovery

← Melola Discovery

Jurnal SINTA 1

Understanding The Plurality Of Consumer Dispute Resolution In Indonesia: A Comparative Study With Singapore

Yuridika · Vol. 34 No. 1 (2019) · hlm. 1–20

DOI
10.20473/ydk.v34i1.9091
ISSN
2528-3103, 0215-840X
Terbit
2019-01-01
Penerbit
Universitas Airlangga
Bahasa
eng

Abstrak

Globalization has impacted many aspects of human life. It accelerates trade transactions between producers and consumers. Despite of numerous advantageous it brings, globalization also has a potential to cause various disadvantageous and loss to the consumers that ultimately lead to consumer disputes. In general, consumer disputes involve small amount of loss and complaint filed by the consumers for material compensation. In Indonesia, consumer dispute resolution is carried out not only by the Consumer Dispute Settlement Body (BPSK) but also through the courts. Recently, there are many newly-established consumer dispute settlement institutions. This article is part of a completed study discussing a plurality of consumer dispute settlement in Indonesia and a comparative analysis with the one available in Singapore. The study applies normative juridical research method and qualitative juridical analysis, it can be concluded that the plurality of consumer dispute settlement in Indonesia has led to convoluted mechanisms and procedures in settling disputes. This leads to a lack of legal certainty. The comparative law study being the instrument of this study is a critical instrument in the framework of legal reformation. Result shows that in Singapore, consumer disputes are resolved by a Small Claims Procedure method on State Court and through CASE as a private nonlitigation agency with specific consumer characteristics and disputes.

Kata kunci

Jaringan kolaborasi para penulis

23 penulis · 47 tautan kepenulisan bersama

Arahkan kursor atau ketuk sebuah nama untuk menyorot rekan penulisnya. Klik dua kali untuk membuka halaman penulis.

  • Afiliasi tidak diketahui
  • Organisasi berbeda
  • Organisasi sama
  • Afiliasi tidak diketahui
  • Garis lebih tebal = lebih banyak artikel bersama · lingkaran lebih besar = lebih banyak artikel
Tampilkan sebagai tabel
Rekan penulisOrganisasiArtikel bersama
Lies SulistianiAfiliasi tidak diketahui4
Lastuti AbubakarAfiliasi tidak diketahui3
HAZAR KUSMAYANTIAfiliasi tidak diketahui2
Artaji ArtajiAfiliasi tidak diketahui2
Ramalinggam RajamanickamAfiliasi tidak diketahui2
Bambang Daru NugrohoAfiliasi tidak diketahui1
Efa Laela FakhirahAfiliasi tidak diketahui1
Sherly Ayuna PutriAfiliasi tidak diketahui1
Chami YassineAfiliasi tidak diketahui1
Dwi Bintang SatrioAfiliasi tidak diketahui1
Ramalinggam RajamanicamAfiliasi tidak diketahui1
Elisatris GultomAfiliasi tidak diketahui1
Puteri NurjanahAfiliasi tidak diketahui1
Melin SimorangkirAfiliasi tidak diketahui1
Sherly Ayuna PutriAfiliasi tidak diketahui1
Souad Ahmed EzzeroualiAfiliasi tidak diketahui1
Isis IkhwansyahAfiliasi tidak diketahui1
Anisha Desiliana RestiAfiliasi tidak diketahui1
Ijud TajudinAfiliasi tidak diketahui1
Christian TobingAfiliasi tidak diketahui1
Deny HaspadaAfiliasi tidak diketahui1

Afiliasi berasal dari OpenAlex; metadata OAI-PMH jurnal tidak memuatnya. Penulis tanpa ID OpenAlex dicocokkan berdasarkan nama, sehingga dua orang bisa tergabung atau satu orang bisa terpisah.

Sumber metadata: OAI-PMH (metadata jurnal) https://e-journal.unair.ac.id/YDK/oai, pertama di-harvest 10 Nov 2026, terakhir terlihat 10 Nov 2026.
Metadata asli (oai_dc) 
<oai_dc:dc xmlns="http://www.openarchives.org/OAI/2.0/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:oai_dc="http://www.openarchives.org/OAI/2.0/oai_dc/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/  http://www.openarchives.org/OAI/2.0/oai_dc.xsd">
	<dc:title xml:lang="en-US">Understanding The Plurality Of Consumer Dispute Resolution In Indonesia: A Comparative Study With Singapore</dc:title>
	<dc:creator>Afriana, Anita</dc:creator>
	<dc:creator>Fakhriah, Efa Laela</dc:creator>
	<dc:subject xml:lang="en-US">Comparative Law</dc:subject>
	<dc:subject xml:lang="en-US">Plurality</dc:subject>
	<dc:subject xml:lang="en-US">Consumer Dispute.</dc:subject>
	<dc:description xml:lang="en-US">Globalization has impacted many aspects of human life. It accelerates trade transactions between producers and consumers. Despite of numerous advantageous it brings, globalization also has a potential to cause various disadvantageous and loss to the consumers that ultimately lead to consumer disputes. In general, consumer disputes involve small amount of loss and complaint filed by the consumers for material compensation. In Indonesia, consumer dispute resolution is carried out not only by the Consumer Dispute Settlement Body (BPSK) but also through the courts. Recently, there are many newly-established consumer dispute settlement institutions. This article is part of a completed study discussing a plurality of consumer dispute settlement in Indonesia and a comparative analysis with the one available in Singapore. The study applies normative juridical research method and qualitative juridical analysis, it can be concluded that the plurality of consumer dispute settlement in Indonesia has led to convoluted mechanisms and procedures in settling disputes. This leads to a lack of legal certainty. The comparative law study being the instrument of this study is a critical instrument in the framework of legal reformation. Result shows that in Singapore, consumer disputes are resolved by a Small Claims Procedure method on State Court and through CASE as a private nonlitigation agency with specific consumer characteristics and disputes. </dc:description>
	<dc:publisher xml:lang="en-US">Universitas Airlangga</dc:publisher>
	<dc:date>2019-01-01</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://e-journal.unair.ac.id/YDK/article/view/9091</dc:identifier>
	<dc:identifier>10.20473/ydk.v34i1.9091</dc:identifier>
	<dc:source xml:lang="en-US">Yuridika; Vol. 34 No. 1 (2019): Volume 34 No 1 January 2019; 1-20</dc:source>
	<dc:source>2528-3103</dc:source>
	<dc:source>0215-840X</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://e-journal.unair.ac.id/YDK/article/view/9091/pdf</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2019 Yuridika</dc:rights>
</oai_dc:dc>