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Enforcement of Consumer Rights Through Dispute Settlement Resolution Agency to Improve the Consumer Satisfaction Index In Indonesia

Yuridika · Vol. 37 No. 3 (2022) · hlm. 673–696

DOI
10.20473/ydk.v37i3.34943
ISSN
2528-3103, 0215-840X
Terbit
2022-09-01
Penerbit
Universitas Airlangga
Bahasa
eng
Lisensi
creativecommons.org/licenses/by/4.0

Abstrak

Legal protection of consumer rights in essence is the role of the government to protect the interests of consumers in the framework of trade. Violation of consumer protection norms can only be enforced if business actors are willing to voluntarily fulfill consumer demands for the fulfillment of consumer rights that have been violated by business actors. However, if the business actor is not willing to carry it out voluntarily, while the consumer assumes that the business actor concerned has violated the consumer protection norms stipulated by the UUPK and is detrimental to the consumer, then the enforcement of the consumer protection norms can only be prosecuted through a dispute specified resolution process in the UUPK. The purpose of establishing the Consumer Dispute Settlement Agency (BPSK) is to protect consumers and business actors by creating a consumer protection system that contains elements of legal certainty and information disclosure. This study is to analyze the implementation of consumer rights enforcement through the Consumer Dispute Resolution Board in order to increase the consumer satisfaction index, as well as to analyze the obstacles and barriers to consumer rights enforcement through the Consumer Dispute Resolution Board.

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  • Universitas Airlangga
  • National University of Malaysia
  • Macquarie University
  • University of Mataram
  • Australian Catholic University
  • University of Cambridge
  • Yong In University
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  • Organisasi berbeda
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Rekan penulisOrganisasiArtikel bersama
Sri Endah KinasihUniversitas Airlangga5
Agung SujatmikoUniversitas Airlangga3
Alaa Basil Baqer AlfadhelNational University of Malaysia3
Rachmat Dimas OktafenandaUniversitas Airlangga3
Bambang SuheryadiUniversitas Airlangga3
Noureldin Samy ElkhashabUniversity of Cambridge3
Christoph AntonsMacquarie University2
Johan WahyudiUniversitas Airlangga2
Razky AkbarUniversitas Airlangga2
Hayyan Ul HaqUniversity of Mataram1
Citra HennidaUniversitas Airlangga1
Kandi Aryani SuwitoUniversitas Airlangga1
Eni SugiartiUniversitas Airlangga1
Patrick KeizerAustralian Catholic University1
Rachmah IdaUniversitas Airlangga1
Toetik KoesbardiatiUniversitas Airlangga1
Irfan WahyudiUniversitas Airlangga1
Seokkyu KimYong In University1
Dina SunyowatiUniversitas Airlangga1
Pradnya Paramitha Putri AriadhiUniversitas Airlangga1
Eni SugiartiState University of Semarang1
Edi Dwi RiyantoUniversitas Airlangga1
Kisho TsuchiyaNational University of Singapore1
Lina PuryantiUniversitas Airlangga1
Gayung KasumaUniversitas Airlangga1
Ghansham AnandUniversitas Airlangga1
Hilda Yunita SabrieUniversitas Airlangga1
Widhayani Dian PawestriUniversitas Airlangga1
Rizki AmaliaUniversitas Airlangga1

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Sumber metadata: OAI-PMH (metadata jurnal) https://e-journal.unair.ac.id/YDK/oai, pertama di-harvest 10 Nov 2026, terakhir terlihat 10 Nov 2026.
Metadata asli (oai_dc) 
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	<dc:title xml:lang="en-US">Enforcement of Consumer Rights Through Dispute Settlement Resolution Agency to Improve the Consumer Satisfaction Index In Indonesia</dc:title>
	<dc:creator>Subagyono, Bambang Sugeng Ariadi</dc:creator>
	<dc:creator>Chumaida , Zahry Vandawati</dc:creator>
	<dc:creator>Romadhona, Mochamad Kevin</dc:creator>
	<dc:subject xml:lang="en-US">Consumer Dispute</dc:subject>
	<dc:subject xml:lang="en-US">Dispute Settlement Resolution Board</dc:subject>
	<dc:subject xml:lang="en-US">Consumer Satisfaction</dc:subject>
	<dc:description xml:lang="en-US">Legal protection of consumer rights in essence is the role of the government to protect the interests of consumers in the framework of trade. Violation of consumer protection norms can only be enforced if business actors are willing to voluntarily fulfill consumer demands for the fulfillment of consumer rights that have been violated by business actors. However, if the business actor is not willing to carry it out voluntarily, while the consumer assumes that the business actor concerned has violated the consumer protection norms stipulated by the UUPK and is detrimental to the consumer, then the enforcement of the consumer protection norms can only be prosecuted through a dispute specified resolution process in the UUPK. The purpose of establishing the Consumer Dispute Settlement Agency (BPSK) is to protect consumers and business actors by creating a consumer protection system that contains elements of legal certainty and information disclosure. This study is to analyze the implementation of consumer rights enforcement through the Consumer Dispute Resolution Board in order to increase the consumer satisfaction index, as well as to analyze the obstacles and barriers to consumer rights enforcement through the Consumer Dispute Resolution Board.</dc:description>
	<dc:publisher xml:lang="en-US">Universitas Airlangga</dc:publisher>
	<dc:date>2022-09-01</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://e-journal.unair.ac.id/YDK/article/view/34943</dc:identifier>
	<dc:identifier>10.20473/ydk.v37i3.34943</dc:identifier>
	<dc:source xml:lang="en-US">Yuridika; Vol. 37 No. 3 (2022): Volume 37 No 3 September 2022; 673-696</dc:source>
	<dc:source>2528-3103</dc:source>
	<dc:source>0215-840X</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://e-journal.unair.ac.id/YDK/article/view/34943/23314</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2022 Bambang Sugeng Ariadi Subagyono, Zahry; Kevin</dc:rights>
	<dc:rights xml:lang="en-US">http://creativecommons.org/licenses/by/4.0</dc:rights>
</oai_dc:dc>