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Evaluation of Legal Aid Service Quality and Supervision in Indonesia and Malaysia

Journal of Human Rights, Culture and Legal System · Vol. 5 No. 1 (2025) · hlm. 187–216

DOI
10.53955/jhcls.v5i1.502
ISSN
2807-2812, 2807-2979
Terbit
2025-03-23
Penerbit
Yayasan Pendidikan Contrarius Indonesia
Bahasa
eng
Lisensi
creativecommons.org/licenses/by/4.0

Abstrak

In Indonesia's justice system, the poor are a marginalized group whose economic hardships hinder the ability to understand legal information and access legal services. To address this issue, Indonesia initiated a state-funded Legal Aid Program in 2011 leading to a surge of accreditation applications from Legal Aid Organizations (OBHs) seeking access to the funding. Therefore, this research aimed to examine the quality of legal aid services provided by state-funded OBH and to propose an ideal model for monitoring the quality of the services. A conceptual and comparative approach to relevant regulations was used and supported by primary data from interviews with Legal Aid Extension Officers at the Ministry of Law and Human Rights as well as Advocates affiliated with the organizations. The results showed that the quality of legal aid services in Indonesia remained poor due to the indication of double funding where both the Ministry and Regional Governments allocated budgets for the same services. Additionally, some OBH advocates still charge service fees and failed to provide assistance according to the service standards. Malaysia's legal aid system also showed better quality management as it integrated both state and private sector participation while assigning the assessment of legal aid eligibility to the Director of Legal Aid rather than the service-providing organizations. This approach led to more accurate implementation and better oversight. Furthermore, the research found an urgent need for integrated supervision of legal aid services in Indonesia, along with strict sanctions for both OBH and advocates who violated service standards. Malaysia’s firm approach to monitoring and eligibility determination served as a model worth considering.

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40 penulis · 105 tautan kepenulisan bersama · 44 lintas organisasi · menampilkan 40 yang paling banyak terhubung

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  • Jenderal Soedirman University
  • Muhammadiyah University Purwokerto
  • Sebelas Maret University
  • Sultan Ageng Tirtayasa University
  • Universiti Sains Islam Malaysia
  • RV University
  • Universitas Muhammadiyah Jakarta
  • Organisasi lain
  • Afiliasi tidak diketahui
  • Organisasi berbeda
  • Organisasi sama
  • Afiliasi tidak diketahui
  • Garis lebih tebal = lebih banyak artikel bersama · lingkaran lebih besar = lebih banyak artikel
Tampilkan sebagai tabel
Rekan penulisOrganisasiArtikel bersama
Yusuf SaefudinMuhammadiyah University Purwokerto4
Hibnu NugrohoJenderal Soedirman University4
Indriati AmariniMuhammadiyah University Purwokerto2
Tedi SudrajatJenderal Soedirman University2
Umi Khaerah PatiSebelas Maret University2
Sony ZulhudaAfiliasi tidak diketahui2
Selamat WidodoJenderal Soedirman University2
Jie LiuZhejiang University of Finance and Economics2
Zeehan Fuad AttamimiMuhammadiyah University Purwokerto1
Astika Nurul HidayahMuhammadiyah University Purwokerto1
Maulida Ayu FitrianiMuhammadiyah University Purwokerto1
Indriati AmariniMuhammadiyah University Purwokerto1
Rizky Aulia CahyadriAfiliasi tidak diketahui1
Nayla AlawiyaJenderal Soedirman University1
Bhanu Prakash NunnaRV University1
Rani HendrianaJenderal Soedirman University1
Dwiki OktobrianJenderal Soedirman University1
Ika Ariani KartiniMuhammadiyah University Purwokerto1
Marsitiningsih MarsitiningsihMuhammadiyah University Purwokerto1
Rena YuliaSultan Ageng Tirtayasa University1
Chairul HudaUniversitas Muhammadiyah Jakarta1
Muhamad RomdoniSultan Ageng Tirtayasa University1
BudiyonoAfiliasi tidak diketahui1
Bagas HeradhyaksaWalisongo State Islamic University1
Hangrengga BerlianJenderal Soedirman University1
Dwi Hapsari RetnaningrumJenderal Soedirman University1
Wikan Sinatrio AjiDiponegoro University1
Muhammad Imam AkbarThe University of Queensland1
Tri Lisiani PrihatinahJenderal Soedirman University1
S. Pratiwi AminuddinJenderal Soedirman University1
Lutfhi Kalbu AdiAfiliasi tidak diketahui1
Rahtami SusantiMuhammadiyah University Purwokerto1
Supanto SupantoSebelas Maret University1
Bambang PrayitnoJenderal Soedirman University1

Afiliasi berasal dari OpenAlex; metadata OAI-PMH jurnal tidak memuatnya. Penulis tanpa ID OpenAlex dicocokkan berdasarkan nama, sehingga dua orang bisa tergabung atau satu orang bisa terpisah.

Sumber metadata: OAI-PMH (metadata jurnal) https://www.jhcls.org/index.php/JHCLS/oai, pertama di-harvest 10 Nov 2026, terakhir terlihat 10 Nov 2026.
Metadata asli (oai_dc) 
<oai_dc:dc xmlns="http://www.openarchives.org/OAI/2.0/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:oai_dc="http://www.openarchives.org/OAI/2.0/oai_dc/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/  http://www.openarchives.org/OAI/2.0/oai_dc.xsd">
	<dc:title xml:lang="en-US">Evaluation of Legal Aid Service Quality and  Supervision in Indonesia and Malaysia</dc:title>
	<dc:creator>Tri Utami, Nurani Ajeng</dc:creator>
	<dc:creator>Raharjo, Agus</dc:creator>
	<dc:creator>Prayitno, Kuat Puji</dc:creator>
	<dc:creator>Wahyudi, Setya</dc:creator>
	<dc:creator>Bintoro, Rahadi Wasi</dc:creator>
	<dc:creator>Ismail, NoorFajri</dc:creator>
	<dc:subject xml:lang="en-US">Legal Aid Supervision</dc:subject>
	<dc:subject xml:lang="en-US">Legal Aid Organizations</dc:subject>
	<dc:subject xml:lang="en-US">Legal Aid Quality</dc:subject>
	<dc:subject xml:lang="en-US">Access to Justice</dc:subject>
	<dc:description xml:lang="en-US">In Indonesia's justice system, the poor are a marginalized group whose economic hardships hinder the ability to understand legal information and access legal services. To address this issue, Indonesia initiated a state-funded Legal Aid Program in 2011 leading to a surge of accreditation applications from Legal Aid Organizations (OBHs) seeking access to the funding. Therefore, this research aimed to examine the quality of legal aid services provided by state-funded OBH and to propose an ideal model for monitoring the quality of the services. A conceptual and comparative approach to relevant regulations was used and supported by primary data from interviews with Legal Aid Extension Officers at the Ministry of Law and Human Rights as well as Advocates affiliated with the organizations. The results showed that the quality of legal aid services in Indonesia remained poor due to the indication of double funding where both the Ministry and Regional Governments allocated budgets for the same services. Additionally, some OBH advocates still charge service fees and failed to provide assistance according to the service standards. Malaysia's legal aid system also showed better quality management as it integrated both state and private sector participation while assigning the assessment of legal aid eligibility to the Director of Legal Aid rather than the service-providing organizations. This approach led to more accurate implementation and better oversight. Furthermore, the research found an urgent need for integrated supervision of legal aid services in Indonesia, along with strict sanctions for both OBH and advocates who violated service standards. Malaysia’s firm approach to monitoring and eligibility determination served as a model worth considering.</dc:description>
	<dc:publisher xml:lang="en-US">Yayasan Pendidikan Contrarius Indonesia</dc:publisher>
	<dc:date>2025-03-23</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en-US">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://www.jhcls.org/index.php/JHCLS/article/view/502</dc:identifier>
	<dc:identifier>10.53955/jhcls.v5i1.502</dc:identifier>
	<dc:source xml:lang="en-US">Journal of Human Rights, Culture and Legal System; Vol. 5 No. 1 (2025): Journal of Human Rights, Culture and Legal System; 187-216</dc:source>
	<dc:source>2807-2812</dc:source>
	<dc:source>2807-2979</dc:source>
	<dc:source>10.53955/jhcls.v5i1</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://www.jhcls.org/index.php/JHCLS/article/view/502/108</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2025 Nurani Ajeng Tri Utami, Agus Raharjo, Kuat Puji Prayitno, Setya Wahyudi, Rahadi Wasi Bintoro, NoorFajri Ismail</dc:rights>
	<dc:rights xml:lang="en-US">https://creativecommons.org/licenses/by/4.0</dc:rights>
</oai_dc:dc>