Melola Discovery

← Melola Discovery

Jurnal SINTA 2

IMPLEMENTING ONLINE CUSTOMER RELATIONSHIP MANAGEMENT IN SMALL AND MEDIUM SIZE ENTERPRISE (SME): CASES BALI HANDICRAFT SMALL INDUSTRY

JUTI: Jurnal Ilmiah Teknologi Informasi · Vol. 9 No. 1 (2011) · pp. 8–12

DOI
10.12962/j24068535.v9i1.a62
ISSN
2406-8535, 1412-6389
Published
2011-01-01
Publisher
Institut Teknologi Sepuluh Nopember
Language
eng

Abstract

Online customer relationship management (CRM) implementation is becoming such terrifying activity for most firms, especially those which are categorized as SME (Small and Medium size Enterprise). Since that SME often lack of technical expertise and they really care for cost spending especially in internet connection cost. However, those barriers actually can be released when its implementation is being done with proper technology that can reduce cost while it will not reduce customer satisfaction in using online CRM. This paper tries to explain online CRM implementation in SME that will break all worries of SME’s management. On the other hand, brief literature review can bring clear explanation for importance of online CRM implementation in many level of industry.

Collaboration network of the authors

6 authors · 9 co-authorship links · 1 across different organisations

Hover or tap a name to highlight its co-authors. Double-click to open the author's page.

  • Universitas Ma Chung
  • IPB University
  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
Show as table
Co-authorOrganisationJoint articles
Ingrid ValentinaUniversitas Ma Chung1
Farhan Adriansyah EkadanaUniversitas Ma Chung1
Melvin Natalino ChandraUniversitas Ma Chung1
Rudy SetiawanAffiliation unknown1
Muhammad NurwegionoIPB University1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://juti.if.its.ac.id/index.php/juti/oai, first harvested 26 Okt 2026, last seen 26 Okt 2026.
Original metadata (oai_dc) 
<oai_dc:dc xmlns="http://www.openarchives.org/OAI/2.0/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:oai_dc="http://www.openarchives.org/OAI/2.0/oai_dc/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.openarchives.org/OAI/2.0/oai_dc/  http://www.openarchives.org/OAI/2.0/oai_dc.xsd">
	<dc:title xml:lang="en">IMPLEMENTING ONLINE CUSTOMER RELATIONSHIP MANAGEMENT IN SMALL AND MEDIUM SIZE ENTERPRISE (SME): CASES BALI HANDICRAFT SMALL INDUSTRY</dc:title>
	<dc:creator xml:lang="en">Wicaksono, Soetam Rizky</dc:creator>
	<dc:description xml:lang="en">Online customer relationship management (CRM) implementation is becoming such terrifying activity for most firms, especially those which are categorized as SME (Small and Medium size Enterprise). Since that SME often lack of technical expertise and they really care for cost spending especially in internet connection cost. However, those barriers actually can be released when its implementation is being done with proper technology that can reduce cost while it will not reduce customer satisfaction in using online CRM. This paper tries to explain online CRM implementation in SME that will break all worries of SME’s management. On the other hand, brief literature review can bring clear explanation for importance of online CRM implementation in many level of industry.</dc:description>
	<dc:publisher xml:lang="en">Institut Teknologi Sepuluh Nopember</dc:publisher>
	<dc:date>2011-01-01</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
	<dc:type xml:lang="en">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://juti.if.its.ac.id/index.php/juti/article/view/62</dc:identifier>
	<dc:identifier>10.12962/j24068535.v9i1.a62</dc:identifier>
	<dc:source xml:lang="en">JUTI: Jurnal Ilmiah Teknologi Informasi; Vol 9, No 1, Januari 2011; 8-12</dc:source>
	<dc:source>2406-8535</dc:source>
	<dc:source>1412-6389</dc:source>
	<dc:source>10.12962/j24068535.v9i1</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://juti.if.its.ac.id/index.php/juti/article/view/62/58</dc:relation>
</oai_dc:dc>