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STUDI TINGKAT KEPUASAN KARYAWAN DAN NASABAH TERHADAP PELAYANAN BMT

JEP (Jurnal Ekonomi Pembangunan) · Vol. 11 No. 2 (2022) · pp. 695–706

DOI
10.57206/jep_uho.v11i2.27627
ISSN
2503-2089, 1979-231X
Published
2022-09-07
Publisher
Universitas Halu Oleo
Language
eng
License
creativecommons.org/licenses/by-sa/4.0

Abstract

This study aims to find out how the role of Amanah Kendari BMT to increase employee satisfaction and cusmtomer. The data used in this study are primary data and secondary data that is, through interviews and documentation sourced from respondents’ responses regarding the role of BMT Amanah’s productive financing of member welfare in terms of Islamic law. The results of this study indicate that there is a positive and significant effect on service quality on the saticfaction of employees of BMT Amanah Kendari, in the level of saticfaction customers have been satisfied with the service they received at BMT Amanah. Seen from the answers of respondents (employees) on questions that researchers describe. Which is there are several factors, namely the factor of working together, the factor of personal service, the factor of providing information when receiving the latest service and the explanation factor of the information that the customer wants to know.

Keywords

Collaboration network of the authors

5 authors · 6 co-authorship links

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  • Institut Agama Islam Negeri Kendari
  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
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Co-authorOrganisationJoint articles
Ernawati ErnawatiInstitut Agama Islam Negeri Kendari1
Amalia SastiaAffiliation unknown1

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://ojs.uho.ac.id/index.php/JEP/oai, first harvested 30 Okt 2026, last seen 30 Okt 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en-US">STUDI TINGKAT KEPUASAN KARYAWAN DAN NASABAH TERHADAP  PELAYANAN BMT</dc:title>
	<dc:creator>Islam, Ibnu Syaichul</dc:creator>
	<dc:creator>Rusli, Supriady</dc:creator>
	<dc:creator>Naddin, Naddin</dc:creator>
	<dc:subject xml:lang="en-US">Employees, Customers</dc:subject>
	<dc:description xml:lang="en-US">This study aims to find out how the role of Amanah Kendari BMT to increase employee satisfaction and cusmtomer. The data used in this study are primary data and secondary data that is, through interviews and documentation sourced from respondents’ responses regarding the role of BMT Amanah’s productive financing of member welfare in terms of Islamic law. The results of this study indicate that there is a positive and significant effect on service quality on the saticfaction of employees of BMT Amanah Kendari, in the level of saticfaction customers have been satisfied with the service they received at BMT Amanah. Seen from the answers of respondents (employees) on questions that researchers describe. Which is there are several factors, namely the factor of working together, the factor of personal service, the factor of providing information when receiving the latest service and the explanation factor of the information that the customer wants to know.</dc:description>
	<dc:publisher xml:lang="en-US">Universitas Halu Oleo</dc:publisher>
	<dc:contributor xml:lang="en-US">Universitas Halu Oleo</dc:contributor>
	<dc:date>2022-09-07</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
	<dc:type>info:eu-repo/semantics/publishedVersion</dc:type>
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	<dc:identifier>https://ojs.uho.ac.id/index.php/JEP/article/view/27627</dc:identifier>
	<dc:identifier>10.57206/jep_uho.v11i2.27627</dc:identifier>
	<dc:identifier>urn:nbn:de:10.57206jep_uho.v11i2.276272</dc:identifier>
	<dc:source xml:lang="en-US">JEP (Jurnal Ekonomi Pembangunan); Vol 11, No 2 (2021): JEP (Jurnal Ekonomi Pembangunan); 695-706</dc:source>
	<dc:source>2503-2089</dc:source>
	<dc:source>1979-231X</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://ojs.uho.ac.id/index.php/JEP/article/view/27627/16220</dc:relation>
	<dc:rights xml:lang="en-US">Copyright (c) 2022 Jurnal Ekonomi Pembangunan (JEP) UHO</dc:rights>
	<dc:rights xml:lang="en-US">http://creativecommons.org/licenses/by-sa/4.0</dc:rights>
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