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Jurnal SINTA 2

EXPLORING CONSUMER RESPONSE TO TEXT-BASED CHATBOTS IN F-COMMERCE: A QUALITATIVE STUDY ON BANGLADESHI SME’S

JUTI: Jurnal Ilmiah Teknologi Informasi · Vol. 22 No. 2 (2024) · pp. 78–82

DOI
10.12962/j24068535.v22i2.a1181
ISSN
2406-8535, 1412-6389
Published
2024-07-31
Publisher
Institut Teknologi Sepuluh Nopember
Language
eng

Abstract

This qualitative study examines the consumer response to text-based chat bots in F-commerce, specifically in the context of Bangladeshi SMEs. The study aims to explore the benefits and challenges of using chat bots in F-commerce and identify the factors that influence consumer response to chat bots. The study uses semi-structured interviews to collect data from 15 Bangladeshi consumers who have experience using chat bots in F-commerce. The findings suggest that chat bots can improve customer service, save time and effort, and provide convenience for consumers, but they also face challenges such as technical issues, language barriers, and privacy concerns. The study also identifies several factors that influence consumer response to chat bots, including perceived usefulness, perceived ease of use, trust, familiarity, and personalization. The study concludes by discussing the practical implications of the findings for SMEs in Bangladesh and suggesting directions for future research.

Collaboration network of the authors

3 authors · 3 co-authorship links · 3 across different organisations

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  • American International University-Bangladesh
  • Bangladesh University of Professionals
  • Atish Dipankar University of Science and Technology
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
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Co-authorOrganisationJoint articles

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://juti.if.its.ac.id/index.php/juti/oai, first harvested 26 Okt 2026, last seen 26 Okt 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en">EXPLORING CONSUMER RESPONSE TO TEXT-BASED CHATBOTS IN F-COMMERCE: A QUALITATIVE STUDY ON BANGLADESHI SME’S</dc:title>
	<dc:creator xml:lang="en">Emon, Md Mehedi Hasan</dc:creator>
	<dc:creator xml:lang="en">Khan, Tahsina</dc:creator>
	<dc:creator xml:lang="en">Rahman, Md. Adnan</dc:creator>
	<dc:description xml:lang="en">This qualitative study examines the consumer response to text-based chat bots in F-commerce, specifically in the context of Bangladeshi SMEs. The study aims to explore the benefits and challenges of using chat bots in F-commerce and identify the factors that influence consumer response to chat bots. The study uses semi-structured interviews to collect data from 15 Bangladeshi consumers who have experience using chat bots in F-commerce. The findings suggest that chat bots can improve customer service, save time and effort, and provide convenience for consumers, but they also face challenges such as technical issues, language barriers, and privacy concerns. The study also identifies several factors that influence consumer response to chat bots, including perceived usefulness, perceived ease of use, trust, familiarity, and personalization. The study concludes by discussing the practical implications of the findings for SMEs in Bangladesh and suggesting directions for future research.</dc:description>
	<dc:publisher xml:lang="en">Institut Teknologi Sepuluh Nopember</dc:publisher>
	<dc:date>2024-07-31</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
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	<dc:type xml:lang="en">Peer-reviewed Article</dc:type>
	<dc:format>application/pdf</dc:format>
	<dc:identifier>https://juti.if.its.ac.id/index.php/juti/article/view/1181</dc:identifier>
	<dc:identifier>10.12962/j24068535.v22i2.a1181</dc:identifier>
	<dc:source xml:lang="en">JUTI: Jurnal Ilmiah Teknologi Informasi; Vol. 22, No. 2, July 2024; 78-82</dc:source>
	<dc:source>2406-8535</dc:source>
	<dc:source>1412-6389</dc:source>
	<dc:source>10.12962/j24068535.v22i2</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://juti.if.its.ac.id/index.php/juti/article/view/1181/509</dc:relation>
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