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Jurnal SINTA 2

ANALYSIS OF USER EXPERIENCE OF DANA E-WALLET USING USER EXPERIENCE QUOSTIONNAIRE (UEQ) AND UX HONEYCOMB

JUTI: Jurnal Ilmiah Teknologi Informasi · Vol. 22 No. 2 (2024) · pp. 91–100

DOI
10.12962/j24068535.v22i2.a1207
ISSN
2406-8535, 1412-6389
Published
2024-07-31
Publisher
Institut Teknologi Sepuluh Nopember
Language
eng

Abstract

In the era Society 5.0, economic growth and digital products have mushroomed, leading to digital transaction product innovation becoming a daily necessity for society. Easy, cashless payment are made through an E-wallet application with various options, including the DANA application. However, in several reviews, user have complained about the performance and issues with the DANA application such as, the display is unclear when logging into the application, and it loads slowly when entering the amount of money. This research was conducted to evaluate DANA application users and provide recommendation for improvements and enhancements to enhance the DANA application user experience. From the result of the value proposition on the implementation of the UX Honeycomb method in the DANA application between the people of Palembang City, users generally agree that DANA deserves a good above-average rating. Meanwhile, the User Experience Questionnaire (UEQ) method show that the DANA application received positive scores on the attractive, perspicuity, dependability, efficiency, and stimulation variables, but it obtained a negative score on the novelty variable. Thus, the DANA application need to design and create more creative, intentional, and innovative products.

Collaboration network of the authors

7 authors · 15 co-authorship links

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  • Sriwijaya University
  • Affiliation unknown
  • Different organisations
  • Same organisation
  • Affiliation unknown
  • Thicker line = more joint articles · bigger circle = more articles
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Co-authorOrganisationJoint articles
Adzka Fahmi Aulia HakimAffiliation unknown2
Mira AfrinaAffiliation unknown2
Rizka Dhini KurniaAffiliation unknown2

Affiliations come from OpenAlex; journal OAI-PMH metadata carries none. Authors without an OpenAlex ID are matched by name, which can merge or split people.

Metadata source: OAI-PMH (metadata jurnal) https://juti.if.its.ac.id/index.php/juti/oai, first harvested 26 Okt 2026, last seen 26 Okt 2026.
Original metadata (oai_dc) 
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	<dc:title xml:lang="en">ANALYSIS OF USER EXPERIENCE OF DANA E-WALLET USING USER EXPERIENCE QUOSTIONNAIRE (UEQ) AND UX HONEYCOMB</dc:title>
	<dc:creator xml:lang="en">Silvia, Nyimas</dc:creator>
	<dc:creator xml:lang="en">Meiriza, Allsela</dc:creator>
	<dc:creator xml:lang="en">Oktadini, Nabila Rizky</dc:creator>
	<dc:creator xml:lang="en">Putra, Pacu</dc:creator>
	<dc:description xml:lang="en">In the era Society 5.0, economic growth and digital products have mushroomed, leading to digital transaction product innovation becoming a daily necessity for society. Easy, cashless payment are made through an E-wallet application with various options, including the DANA application. However, in several reviews, user have complained about the performance and issues with the DANA application such as, the display is unclear when logging into the application, and it loads slowly when entering the amount of money. This research was conducted to evaluate DANA application users and provide recommendation for improvements and enhancements to enhance the DANA application user experience. From the result of the value proposition on the implementation of the UX Honeycomb method in the DANA application between the people of Palembang City, users generally agree that DANA deserves a good above-average rating. Meanwhile, the User Experience Questionnaire (UEQ) method show that the DANA application received positive scores on the attractive, perspicuity, dependability, efficiency, and stimulation variables, but it obtained a negative score on the novelty variable. Thus, the DANA application need to design and create more creative, intentional, and innovative products.</dc:description>
	<dc:publisher xml:lang="en">Institut Teknologi Sepuluh Nopember</dc:publisher>
	<dc:date>2024-07-31</dc:date>
	<dc:type>info:eu-repo/semantics/article</dc:type>
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	<dc:type xml:lang="en">Peer-reviewed Article</dc:type>
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	<dc:identifier>https://juti.if.its.ac.id/index.php/juti/article/view/1207</dc:identifier>
	<dc:identifier>10.12962/j24068535.v22i2.a1207</dc:identifier>
	<dc:source xml:lang="en">JUTI: Jurnal Ilmiah Teknologi Informasi; Vol. 22, No. 2, July 2024; 91-100</dc:source>
	<dc:source>2406-8535</dc:source>
	<dc:source>1412-6389</dc:source>
	<dc:source>10.12962/j24068535.v22i2</dc:source>
	<dc:language>eng</dc:language>
	<dc:relation>https://juti.if.its.ac.id/index.php/juti/article/view/1207/514</dc:relation>
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